“Was happy with the price of the parking. I did think the bus driver would have offered some help mind you but not a big deal but what I will say is the bus stop at the parking was dirty and completely covered in cobwebs like really bad. I would say a build up over a long time so needs a good clean”
“Directions were very clear- close enough to easily access the airport only problem was on leaving the car park they demanded an additional £240 this was cleared up quite quickly but still worrying”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Price was reasonable but failed to read numberplate on entry and staff member had to sort on exiting. The lack of a smooth safe route to the terminal is an issue and should be fixed by resurfacing a protected walking route in the car park for customers to use.”
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Parking ok but I was not impressed that the cosy had more than doubled in 3 months. We spent £71 for a week's stay in your multi storey car park in June and hhe same length stay cost us £160 last week. How on earth can you justify that increase in price? Yes the parking is convenient but we are unlikely to park there again at that price. However we did have special assistance and that was very good.”
Thank you for your review,
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
As our parking does not have a fixed rate (unless you roll-up, which is considerably more expensive than pre-booked) that means it's dynamic and can change based on the factors stated. Our pricing structure and calculation method is not dissimilar to many other businesses and airports.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you found the bays to be narrow. I can confirm that our parking bays are compliant with the industry sizing.
Kind regards,
Customer Support Team
“The theory of Plane Parking was good. But you need to allow quite a bit of time to find the place. The number plate recognition didn’t work. It took several minutes for the help button to be answered at the barrier and despite asking, the operator wouldn’t confirm if we had a space in that location. Similarly, on exit, number plate recognition failed again but the guy gave no explanation as to why”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Arrived in plenty of time for parking in front of terminal. Disappointed tbh. Drove around for at least 40mins trying to get a space. Honestly bit of a nightmare. Considering options as im flying out in December again. No staff on ground either. Quite a few spaces taken by work vans which didnt make things easier”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The selected parking area was not very clearly signposted and we were not sure if we had arrived at the correct one however, assistance came quickly on the intercome to reassure us. The area was very busy and it took a lot of searching before finding an empty bay. Once we found one it was very small and a struggle to get out of the car meaning that my wife had to get out and stand in the weather until I parked.”
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. I'm pleased to hear that our car parking team were able to assist you.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
We appreciate your positive feedback on the shuttle bus however, We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I use this car park a number of times throughout the year as it fits my needs well but I always find it challenging following the exit signs to get out of the car park.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Used fast park for first time on way out to rugby in Marseille - it was extremely busy but all staff were tip top and helpful. My son arriving back from Canada on the Monday then had the exact opposite experience when he went to collect what is actually his car - with his passport and actual insurance document. He also had the spare key as I had left the other key with your guys. Whoever it was he engaged with seems to have really made a mountain out of a molehill. The guy would appear to have just gone on and on at him and it seems it went nowhere for 20 minutes +. He seemed concerned I might arrive back a couple of days later and have no car but the car was booked in for me leaving and son arriving. Not rocket ships. One small issue was the few days before we were due to go to Marseille your prices went a bit silly. Not a pleasurable overall customer experience.”
Thank you for your review. For future reference if you are aware that a different person will be collecting the car from our FastPark team if you e-mail them at fastpark@edinburghairport.com this will ensure the process goes more smoothly for you in future.
Kind regards,
Customer Support Team
“Unfortunately, I made a basic date error linked to my flight arrival at 2am the day after we left our resort. This resulted in a completely disproportionate charge for one day of £45.00. As a matter of principle I will not give EAP my custom next time.”
Thank you for your review.
If you have overstayed your car parking booking you will be subject to pay the non pre booked roll up rate.
Kind regards,
Customer Support Team
“On arrival the barriers were off as they were broken and no clear direction which lane to use. The ticket flew out of the machine which (after getting out of my car to chase down the road) I managed to catch. The transfer bus and drivers were excellent. On departing the machine couldn’t read the ticket so had to use the intercom; the operator was very helpful and I was out in seconds. A couple of glitches but overall happy with the parking.”
Thank you for your review,
I'm sorry to hear that you had some issues when entering the car park however I'm pleased to hear that the rest of your journey went smooth.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I have already done the review but it's worth repeating.
I like to use the multi-storey car park for convenience especially when travelling with my husband who needs assistance.
However being on a flight that was delayed by 6 hours and having to wait for assistance I was then charged an extra £20 for parking. Having given my flight number at booking I thought that would be taken into account.”
Thank you for your review. As set out in our terms and conditions if you do overstay your visit you will be liable for any overstay fees as applicable for the car park you are in. In future if you know you are going to overstay your visit then you should make a new booking which starts when your new one ends.
Kind regards,
Customer Support Team
“Lack of human interaction/1-2-1/voice support made parking a bit of a trauma especially as parking website is shockingly bad, unhelpful and not fit for purpose when you are obliged to extend your parking contract due to delayed flights.”
Thank you for your review. In future if you do require assistance then you can either press the intercom at any of the car park entrance or exit barriers or you can head to the car parking office on the ground floor of the multi-storey car park and a member of the car parking team will be happy to help.
Kind regards,
Customer Support Team
“I wouldn’t recommend this car park .I arrived at the car park after a flight delay at 2 in the morning .The car park was not best light , which resulted in me falling on the massive stones the car was parked on .I ended up in A&E the next day with 2 broken bones in my foot !!”
Good morning. I'm sorry to hear that you have fallen in the car park. If you haven't already, I encourage you to reach out to us directly so that we can look into the matter further:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
