“Absolute shambles paid £17 for one stay got upgraded to long stay as work was getting carried out on short stay so came back to car after one day stay then got charged £75 at gate never got a penny back so please don’t book airport car Park raging”
“Got soaked walking back to car, shuttle busses need to be reinstated. When I got to exit gate, requested £40 fee despite me having pre booked/paid. Waited a while to get through to help as 2 other cars experiencing same issue. Not impressed for what you pay.”
“Booked the mid term car park. Arrived on time. Travelled to London and had to pay £50 to get out on a very wet and windy rainy night. Tried to contact customer services to receive refund so far without success.”
“Camera didn’t pick up my car licence plate so had to call for help to get out the car park as it came up £150 charge for parking even so I pre booked. Poor effort”
“Second bad experience in 3 weeks.
Number plate recognition fails to work despite advance booking.
Second experience was absolute chaos - no cars able to leave the car park. Help button not responded to within several minutes due to volume of problems.”
“I booked the parking lot in advance and paid £60, but when I was leaving the parking lot I had to pay an extra £176 because it didn't recognise my car, I tried to e-mail customer service and got no response.”
“Too be honest I’m going to email because I got charged £150 on exit , yes I know I was over my time , because I stayed overnight as flight was delayed but did not expect to be charged as much as that”
“Used this service twice, booking in advance. Both times there were problems exiting the carpark due, I think, to number plate recognition. First occasion was in the middle of the night when it took over an hour of calling before someone answered the help phone. Second time, earlier this week, machine wanted £180 to let us exit! Fortunately this was in daylight hours and an operative answered the help phone and lifted the barrier. The car in front of us appeared to have the same problem. Also, poor signage from the airport terminal to the mid stay and long stay car parks.”
“I was in the long stay parking. It is 15 mins walk from the terminal but there is no shuttle bus. The signs and instructions in the car park say, follow the pedestrian path. However, this is not evident. I looked around for it at both ends of my journey but could not find it. So I had to walk on roads with cars skirting by. Really glad I didn't have the kids, as this is very dangerous.
A lesser problem was that my pre-booking was not recognised and I had to ring the airport staff to let me verify my booking and open the gate for me.”
“We pre booked the mid stay car park, paying until 3pm on the 31 October. At 2.45pm we placed the ticket in the machine and the barrier didn't move. The machine told us to pay £300. We pressed the button to speak to someone but no-one answered for quite a while. A queue built up behind us. Eventually when we got to speak to someone they opened the barrier and we drove out. Although it was sorted quite quickly it was a worrying and frustrating experience.”
“Found it a nightmare to navigate to with a lack of signs.
There's lots of parking at the airport so trying to navigate to the right one was difficult. I ended up in the drop off zone (paying £4 to leave) and then at the staff car park before finally finding the correct car park.
When I eventually found the car park, the barrier didn't open and present me a ticket, like the instructions said on the email. Rather than risking another charge, I pressed the help button and the man said I am at the correct place.
Each car park should have a name that is clearly signed.”
“I booked and paid for a space in a car park, but was charged an additional £150 to get out of the car park. It was after midnight, I was on my own, so paid it. I'm now trying to get the money back.”
“I had pre-booked, but when I drove into the car park, the system didn't seem to recognise me. When I wanted to leave again a few days later, the system told me to pay another £140. I had to give my details through the intercom to someone who wasn't apologetic either. This all didn't go to plan - could you please make sure that your staff at least communicate well when things go wrong?”
“Please can you confirm if you are going to refund the extra I paid, I did follow through your instructions and make a booking, but my number plate didn’t be recognised, and requested me to pay. That was so unfair, and I need someone to follow up this case and make refund.”
