Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
Hi,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Location very convenient for the airport, however, the shuttle bus wasn’t running (knew about this in advance) and was supposed to follow the ‘designated walking route’
This was not at all marked in any way, not clearly signed or posted so had no idea if I was going in the right direction!
10 minute brisk walk from parking in area J2 as everywhere else was full. Not so bad in dry weather but would be a nightmare and a soaking in the rain with a bunch of cases. Not ideal before a flight!”
Hi Sarah,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking is conveniently close to the terminal. Entry was no problem with the system recognising my booking but failed to identify correctly on leaving and wanted a payment of £270. Contacting the office via the connection on the exit terminal got the problem resolved but was still a bit disconcerting when returning quite tired from a flight.”
Hi,
I'm glad to hear that the location of our car park is convenient for you.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Had a problem on approach to Airport had found it difficult to find an accurate postcode for long stay car park, missed signage and found myself on the approach to short stay car park and could not turn round or stop due to red lines and CCTV, so entered short stay for a few minutes, exited and was charge £5. Found long stay but felt bays were a bit small and not easy to manoeuvre into and I only drive a Skoda Yeti. On return flight and departure, despite pre-booking and email confirmation when I inserted the ticket, received a price of £220. Had to contact car park staff on the intercom system, who were very prompt and friendly to help and I exited car park without having to pay more.”
Hi there,
Thank you for your review.
Our car parks have the same postcode however directions to the correct car park can be found in the confirmation email. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Booked online all easy and fantastic price but barely any spaces with people parked on the roads. No instructions how returning and exit worked and when leaving tried to charge me £196. The nice man on support was very helpful and rectified instantly”
Hi,
Thank you for your review.
I am glad our car parking team managed to help you when you were exiting the car park.
Kind regards,
Customer Support Team
“We had booked parking at £39.99 for the week (2 min walk to terminal ) Our flight was 7.15 am . we arrived at the Airport 4.15 am but found it impossible to park as not sure what car park we had to park in and no one was around to help . tried to call Edinburgh airport. help line and no help available as no help due to answering service . eventually after paying an extra £4 ad we had to go through barrier we parked in the surface car park as time was running out for us to book in .
Maybe a parking attendant would be very helpful with in the early hours to help”
Hi,
Thank you for your review.
I can confirm our Customer Support Team is available Monday to Friday 9am - 5pm.
Our car parking team are available 24hrs. Upon entering the car park we have an intercom you can press that will take you through to our car parking team where they are able to help.
Kind regards,
Customer Support Team
“Having booked a pre paid ticket for 10days duration on return when exiting car park and placing ticket in machine at exit barrier I was informed I had to pay £330 , I then had to retrieve my booking on email and contact operator to get it cleared up lucky there was no cars trying to exit car park behind me”
“Pricey and packed. Not ideal for crossovers as it’s just your luck who parks beside you. Obviously profitability considered over suitability. One way system to car park isn’t ideal either.”
Hi,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. I would like to thank you for taking the time to leave a review as your feedback helps us improve our services and facilities.
Kind regards,
Customer Support Team
“Very easy to book - but as a first time customer once I I exited the round about it was confusing because first gate said it was full so was unclear where the overflow ( before the bus entrance) … and since it was paid for in advance there should have been enough spots - just mark the lots with colours pay for the blue parking lot then park in the blue lot with large signs & coloured gates - no confusion in any language”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind Regards,
Customer Support Team
“Normally the parking is great but It was a bit of a nightmare. I booked plane parking- drove to the plane parking area to find it was closed. Turns out I had unknowingly been upgraded to the long stay car park. Then had to drive back, find long stay car park (which was jam packed) and park there. I was given a ticket at the barrier for long stay but had already paid my parking online when I booked it. I didn’t have to pay anything additional thankfully but it was very unclear and may catch some people out.”
Hi,
If you have been upgraded to Long Stay this would have been advised on your confirmation email. When entering our car parks you will receive a ticket upon entry whether you have pre-booked or not as you will need this for exiting.
Kind regards,
Customer Support Team
Hi Robert,
We always encourage passengers to prebook parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Parking was easy and quick . However, our flight was delayed by 2 hrs and we got charged an extra £12 for this which is hefty and unfair in my opinion.”
“Spent 5 minutes discovering no spaces except right at the back of the park. Dragging 20 kilos of hold and 7 of carry-on was a pain going out but coming back the flight was delayed passport control and baggage each took 45 minutes to resolve. So dragging the bags the full length of the car park at midnight with frost descending was more than unpleasant. You'd think an "International" airport could do better.”
Hi there,
Thank you for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
We always aim to accommodate our customers preferences however during particularly busy period this may not be possible and customers may be required to park slightly further away from the terminal than preferred.
I appreciate how frustrating the lengthy wait must have been.
The baggage delivery process is the responsibility of your airline and their contracted handling agent,. I would encourage you to contact your airline as they will be able to investigate the matter with their handling agent and provide you with a full response.
Kind Regards,
Customer Support Team
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Hi Michael,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The location was very convenient, less than 5 minute walk from departures. However when we returned there was a baggage trolley left extremely close to the car, almost touching it. There were also some barriers next to the parking space which were moved so close to the car that I struggled to get in.”
Hi there,
Thank you for the review.
I’m sorry to hear that a trolley was left close to your car.
We have a trolley collection plan in place and our teams do attend all external areas to collect trolleys throughout the day. Unfortunately, its often the case that as soon as we collect our trolleys, more appear.
We would always hope that customers will leave trolleys in a designated bay and I’m sorry that this did not happen on this occasion.
Kind Regards,
Customer Support Team
“Needs better signage from start. Long stay shows hrly prices so it made us think it was the wrong place. Needs better signage in the car park directing you to the opening in the fences. In the dark in the rain and in a hurry after going round and round looking for a space made the start to our holiday a bit frazzled.”
Hi there,
Thank you for the review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“Preordered space great price and easy access.
Today had to drop my son and had no time to preorder.
Minimum charge time 3 hours £20. Feel as though I’ve been robbed.”
Hi there,
Thank you for the review.
To access our free drop-off and pick-up zone, which is located in our Long Stay Car Park (LSCP), you should:
Follow the signs for Edinburgh Airport
At the roundabout at the Moxy / DoubleTree by Hilton Hotel turn right, and take the third exit
Go past the car rental centre and over the tram tracks
Once over the tram tracks, there is another roundabout. Take the third exit and the entry to the LSCP is on your left
Please note: The first 30 minutes stay is free. Thereafter, a £12 fee is charged for 30 – 60 minutes stay. There are no shuttle buses running between the Terminal and the Long Stay car park. A walking route has been established at the north end of the car park and you should allow for a 6-8 min walk to Terminal.
Kind Regards,
Customer Support Team
