Hi Gordon,
Thank you for your review.
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
Hi Andrew,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Hi Kenneth,
Thank you for your review.
As per our terms and conditions,
There are no refunds for any bookings made but not used, and bookings cannot be transferred or sold to other people.
The link to our terms and conditions below:
https://www.edinburghairport.com/help/terms-and-conditions/car-parking
Kind regards,
Customer Support Team
“Why have you got rid of the busses from long stay? I had bags and was travelling /Working all day so I was knackered. The bus pre-Covid was a welcome signal home. Now it’s a very, very long walk. Don’t use if you have disability, children or lots of luggage.”
Hi Rose,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 6–8-minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Signage at this airport is confusing. I booked into the multi storey car park and ended up in the pick up/drop off point having to pay an additional £4 to exit and find my way back around again. I suppose those who use the airport regularly will know what route to take but its not easy - so be warned.”
Hi there,
Thank you for you review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind Regards,
Customer Support Team
“Couldn’t find my booking when I went to leave at the barriers but let me out anyway … so no real issue , just worrying they couldn’t actually find it when I’d paid £36.99”
Hi,
I'm sorry to hear that you were faced with issues when locating your booking however I'm glad to hear that you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Close proximity to the airport. However, instructions received by a first-time user are inadequate. Looked at the associated video, but even that did not explain how the system worked. Indications were that number plate recognition opened the exit barrier. Fortunately, had not disposed of ticket given on entry as this proved to be required to open the barrier. Also, no signposting until you are almost at the parking. Even then, no clarity over Mid- or Long-term parking areas.”
Hi Kenneth,
Thank you for taking the time to leave us a review.
We're in the process of reviewing the information we provide alongside our booking confirmation and feedback like yours helps us improve. I will feedback to the relevant teams.
Thanks,
Customer Support Team
“Despite having booked and paid in advance when I arrived there was no record of my booking and it took 10 minutes before I could gain entry to the car park. On leaving after a week away there was still no record of me having paid and I had to contact the operator. Thankfully this time the process was infinitely quicker.”
Hi Colin,
I'm sorry to hear that you were faced with issues while our team was locating your booking however I'm glad that you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Not so great for parking if the weather is raining on your return the 7 min walk is further if your car is parked at the top end of the car park. Most of the parking near the airport is full. Car mirror was hit and a dent on the drivers side door on our return of a 7 day holiday. not keen to use again”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
“Lack of shuttle bus was a surprise, but it’s actually a short walk. My flight was delayed and the extra charge for another 24 hours was mired the whole week precooked! Seems like they ripped me off for being delayed”
Hi there,
Thank you for your review.
I would encourage you to reach out to the airline on this occasion as they may be able to offer reimbursement for the additional costs incurred.
Kind Regards,
Customer Support Team
“Dreadful walk from long term car park to terminal with very poor signage, and even worse signage on the return walk. The walk itself isn’t long, but in poor weather would be ridiculous. Fully understand the desire to do away with the bus and to encourage the walk, but lighting, signage and cover must be improved.”
Hi,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Hi,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“I PREBOOKED AND PAID FOR A 4 DAY STAY IN THE MULTI STOREY CAR PARK RECENTLY, BUTWHEN I CAME TO LEAVE, I INSERTED MY TICKET AND WAS TOLD I NEEDED TO PAY £180!!
ALL WAS RESOLED WHEN I PRESSED THE HELP BUTTON , BUT IT WAS RATHER ANNOYING.”
Hi Fiona,
Thank you for your review.
I am glad you managed to get this sorted, our car parking team operate 24/7 to help our passengers.
Kind regards,
Customer Support Team
“When we arrived to park the car park was full with multiple cars parked either across two spaces or on double yellow lines. We eventually found a space however there were other passengers who were also struggling to find a space. Upon arriving back from holiday we found the car park even worse with cars parked over access points, on double yellows and on the pavements. We struggled to be able to navigate through the carpark to get back to the car and ended up having to walking on the road .”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
“Accidentally put in the wrong departure time when booking and was charged an extra £16.00 yet had to enter flight number and details seems you can’t make a mistake without being penalised”
Hi There,
Thank you for your review.
I'm sorry to hear you made a mistake on your booking although we do ask for your flight details for a few reasons including understanding capacity needs however, I can confirm you were charged correctly based on what was pre booked.
Kind Regards,
Customer Support Team
Hi Allan,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“When I tried to leave the machine said the fee due was £235, even though I'd booked and paid for my stay in advance. A call to the help resolved it quickly, but that should not have been necessary”
Hi,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Need to sort out the pre paid option. We parked in Midstay car park, ticket issued on entry had no car registration printed on it, then on exit, after a lengthy wait, when we got to the barrier, put our ticket into the machine, the cost was £240. Pressed the button to speak to advisor, took a while to respond. Eventually got out the car park, after giving name and car registration. Not what you need after a long flight.”
Hi June,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes especially after a long flight.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Confused. We stayed in a hotel the night before our 9am flight and went to the trouble of walking to the car park the night before to scope out its arrangements. We thought there would be an office in which to hand over our keys (the bumf mentioned they might have to move your car - and we would be away for a few nights). We expected then to see an office and parking spaces marked "fast park". We found their office but it had been taken over by the Covid testing people. Neither could we see any special parking spaces marked 'fast park', instead all the concrete pillars and walls were lined with 'fast park' so we didn't really feel confident that we were in the right place. Anyway the morning of our flight we just parked where we thought we should and walked away (with our keys). Upon our return we found our car as we left it, the ticket worked fine and we were off home.”
Hi David,
Thank you for your response.
I can see you were booked in for the Multi-Storey car park. I am glad to see you managed to get in the car park and out without any issues.
Kind regards,
Customer Support Team
