“Paid £25.50 for 10 hours parking in the Mid-stay. Not a good parking experience! Firstly, single point of entry and a customer, a number of cars in a queue in front of me, trying to access was having an issue at the barrier. A long issue; with other cars starting to join a lengthy queue to get in. People behind obviously on a similar tight timescale, now sounding horns etc. Eventually gain access and find that there are no spaces available. Join a procession of cars circuiting the car park looking for any space. By now my timing was critical to try and get through security etc. etc. Had no idea what to do now, no staff, and no indication what to do when the car park full. I assumed if I left the mid-stay and drove to the long stay I'd void my booking and have to pay whatever price in the long stay. So opted to park in a hatched area as other drivers were doing. Resultant was I worried all day as to whether my car would be clamped/towed away. On my return somewhat relieved to see that many other Customers had done exactly the same thing and had parked any old where! So never again! I use EDI about once a fortnight, so it's back to Flying Scot or Secure Airparks for me. As a matter of note, exited the A8 airport slip road at 05:20 and exited security at 06:30!”
“I had a terrible experience of parking at Edinburgh airport.
Due to a very confusing parking system where by there are 5 'long stay' car parks sign posted around the airport, and staff who gave me false information, I ended up in the wrong car park and have subsequently paid £29.99 for a car parking session that I did not use and a further £60 for a car parking session that was due to staff incompetence. I will be contacting Edinburgh airport to make a complaint alongside the NCP car park operators to complain about their misleading staff.”
“I pre-paid (£29.99) to park in the mid-stay car park yesterday. ...what an absolute joke! The car park (which is quite small) was over filled, with cars parking on every available space - kerbs, junctions, double lines etc.. one road was completely blocked off with parked cars. I abandoned my car on a junction as was rushing for a 7am flight, not a great start to the day! Thankfully on return my car was not damaged. Sort your logistics out Edinburgh Airport, especially if you are offering pre-paid options (..at the same price as drive up and park) and customers beware!”
“As often happens, a software glitch meant that my number plate, though correctly recognised, did not match with my online order. Hence I was held up at the barrier (causing delays to other car park users). This software problem, along with the cost, are the main reasons why I use Secure Airparks if at all possible.”
“Pre booked the mid stay parking for the first time. Won't use it again - grossly overbooked , no available parking spaces and cars abandoned all over the place making it hard to exit.”
“Very difficult to find a space despite booking on line, it felt like the car park was overbooked as there were a huge number of cars parked illegally. The bus now drops you a long way from the the terminal as well, not like the old days when it dropped you at the door - which just added to the time stress caused by spending 20 minutes trying (and facing) to find a legitimate space. Not a good experience!”
“Ridiculously expensive. I'd prepaid but the idiot system still tried to get me to pay again. A minor benefit in being able to walk back to the car far outweighed by the failings. I won't go there again.”
“Convenient especially when you are on the first flight down and last back. I had a problem booking on line however when I called the gentleman could not have been more helpful.”
“The sole reason for my "very poor" rating is that I pre-booked parking in the multi-storey car park, and paid extra for Fasttrack, and yet there are no (obvious) signs directing you to the Fasttrack area. I ended up on the 3rd floor, so did not get the benefit of paying the extra. So, my recommendation would be to improve your signage.”
“on arrival at Edinburgh. I was unable to access the long stay car park. After speaking to a very abrupt person on the intercom, I was asked to provide booking reference number. I did not have this to hand. I booked online and gave all necessary details. They did not have my reg number. After a search through email correspondence I managed to locate the reference number and was allowed through barrier and was issued a ticket.
The major concern is regarding serious damage to my car and further inconvenience on trying to exit the car park.
I drove up to the barrier and inserted the ticket I was issued. a notice of £200 excess was displayed and the barrier would not open. I had to reverse and tried another barrier ( first used extreme left and then extreme right. Again on inserting the ticket, I was greeted with the same screen display. I had already paid for parking and saw no reason why I would have to pay any additional costs. Again the barrier would not open. I had to reverse again and went over the cornered kerb. I had to move forward and it was then that I collided with the highly elevated kerb on the left side. I had to park at the side of the car park. I walked up to the barrier and eventually managed to find the button to contact the operator. The lighting was very poor and as such made location of the button very difficult. I was told that my pass needed validated before I could leave the car park. How I was meant to validate and when I was required to validate were never explained to me. The operator opened the gate for me and I managed to exit the car park. I just managed this. But due to the damage to my car, I was unable to proceed. My engine would not start again. I had to contact the AA and they sent a breakdown wagon to take me 10 miles from the airport. My car will probably be written off and I will have an at fault claim on my future policies. I will provide further details. I was not the only person who experienced difficulties exiting the car park that night. Perhaps if you could employ more helpful and clearly informative controllers, incidents like mine would never happen. I also do not understand why these excessively elevated kerbs between barriers are needed. You have bank details of all car owners entering and leaving the car park. I am awaiting confirmation from my insurers and will be seeking legal advice as to the responsibility of ECP to the safe keeping of my car during the pre- paid parking at your car park. I was on the flight from Paphos which arrive after 1am on 6/10/16. I was parked under the C4 sign and followed the signs to the authorised exit. All this should be on camera including the aftermath with breakdown wagon immediately outside the barrier. The original controller was less than helpful and his lack of information provision, compounded by the poor lighting and elevated barrier kerbs contributed significantly to my distress and extended cost of having to find alternative transport back home to Glasgow. I had to pay almost £78 for a taxi. All due to conditions and poor customer service focussed staff controlling these barriers.”
“I recently pre-booked 3 days parking at Edinburgh Airport Car Park. I found this park difficult to locate as the signage was very poor. On asking where the Long Stay Parking was I was directed to NCP car park On return from my holiday I was informed there was 6 car parks at Edinburgh Airport and that I had parked in the wrong car park. Hence I have paid twice for my parkjng. I believe this to be a common mistake yet no one has has bothered to rectify it. Perhaps a different name would be helpful and clear location road signs.”
“I don't know if there was some kind of targeted as for this service but when I was looking for airport parking my dad who was looking at exactly the same time was given 15% off and quoted a much cheaper price than me. He sent me the link he was using and it did not show up for me at all and instead showed error 404. I tried many different ways but the offer never appeared for me even though it was the first search result on Google for him.
So poor poor poor. I feel like I was being ripped off - obviously I had to get my dad to purchase my parking but this just made me annoyed at Edinburgh airport's selective pricing policy.”
“Where oh where to start. 3 times I have used fast track parking at Edinburgh airport and have to admit a waste of time. At least at Glasgow fo paying a premium price you get a dedicated floor and walkway right to security. Edinburgh is chaos. Not once has the auto reg cameras worked at the entrance resulting in a lengthy discussion on the inaudibale intercom only to be told to quote my booking number on exit. On exit the minute you say you have a fast track booking reference they moan about the cameras being faulty and just open the gate. Anyone wanting free parking I would advise to just park and then on exit say you have a fast track booking and the gate will be opened without question resulting in free parking. Paying a premium price I expect a premium experience such as I receive almost every week at Glasgow airport fast track but at Edinburgh - not. Fast tack parking also entitles you to fast track at security but is useless as security allow normal queues to also merge into fast track meaning your just as long waiting as non premium paying customers. In future I will endeavour to always fly from Glasgow as (not just the parking) the whole parking , security and shopping experience is a whole world better than at the Edinburgh. And don't get me started on the 3 hour from landing to getting to my car due to lack of staff. My flight was only 55 minutes!!!!!! Disgrace of an airport.”
“Twice I have booked and pre-paid a week's parking via the internet. Both times I got to the barrier on my return from holiday, inserted my ticket and got the message that I owed them something like £800. I then had to press the button to speak to your operative, tell him my booking number (after struggling to get it out of my wallet) and eventually the barrier was lifted.
Does this have to happen every time? Or does the system sometimes work the way it's supposed to?”
“Arrived at 2am. Off plane and loaded onto a bus. Airport staff standing talking instead of marshalling passengers. When everyone can't get on the bus, one of them tries to get everyone to cram in even more.
Same at passport control. Staff talking instead of doing their job. Another disappointing return to Edinburgh.”
“The location of the shuttle services is clearly not uppermost in the minds of the planners. Anyone with walking difficulties and parking in the long stay car park will clearly have to think again about using Edinburgh Airpirt. I suggest it is probably quicker to walk to the long stay car park than to walk to the shuttle bus stop . This will not do.”
“We had not used the "Surface" car park before but as only going away for three days we booked and paid online. That was easy. However when we arrived at the car park and got our ticket at the barrier, there was no registration number on it. We weren't sure if we were in the wrong car park so made for the exit barrier and pressed "help" button. Took ages for someone to respond during which time a queue of cars developed, including one very irate taxi driver. The person we spoke to said that our registration had not been recognised and to re-enter the car park - he made some other remarks that we didn't really hear as the taxi driver was tooting his horn. We again got a ticket, again with no registration number on it. Spoke to the man again and he said we should just park and when we arrived on return flight to press "help" button at exit barrier and give our booking reference number.
Although it all worked out in the end, we felt stressed and very thankful that we had left ourselves plenty of time for our outward flight. All in all, not a good experience and surely a car park that offers registration recognition as part of it's pre-booking facility should make sure it is working. Not impressed!”
“Pre-booking on line was easy and I was given quick access to the car park thanks to the vehicle number plate recognition system. The large car park gave me some difficulty finding my car on the day I returned from my holiday (my fault). I problem began when trying to exit the car park; on reaching the exit barrier and inserting my car park ticket (issued on entry) I was refused exit and the machine informed me that I owed an outstanding £265. I had assumed firstly, that the vehicle number plate recogition would just automatically let me exit, secondly, the dtatbase would recognise that I had paid for parking and was within the time period booked.
On pressing for assistance, an anonymous male voice immediately asked if I had booked the car park 'on-line'. On stating that I did, he replied that I would have to quote my 'reference number'. This was a problem as I was at the front of a queue of cars waiting to exit. After much explaining to irate drivers to back up, I eventually reversed to an inconvenient location ( no nearby lay-by for vehicles near the gate) and had to recover the booking form, which I wouldn't have thought was needed by this stage from my luggage in the car boot. Only on return to the gate and calling for assistance again, then quoting the reference number was I given access. I would state, however, that the staff I spoke too was very professional and polite - though they must have to put up with this sort of thing on a regular basis.”
“Arrived at barrier in pouring rain put ticket in and machine informed me owe £265 had to speak to machine where's your confirmation slip in boot spoked again oh we've found you reg number will lift barrier so not nice experience at end of holiday with friends used this service before no problem so why this problem this time ?”
“Tried to rip me off. I prepaid the multi-storey parking for 4 days and when I tried to leave I was asked to pay another £180!
After arguing with the attendant, he eventually opened the barrier. Maybe they had a look at the car I drive and decided to try to rip me off. But my memory isn't that bad that I don't remember prepaying for the parking and I'm Scottish so I'm inherently stingy! Better luck with someone else!”
