“The parking instructions are not clear. Nothing about how the prepaid parking works and no staff to talk with in the car parking areas.
Also the car park was very full and you have to drive around trying to find a space, some people had parked halfway in to the road area half way up on the curbs.”
Hi Tobias,
Thanks for your feedback on our parking instructions, I will feed this back to the relevant teams.
Though there may not be staff roaming the car parks, our team is contactable 24/7 via the entry and exit barrier intercoms.
Thanks,
Customer Support Team
“Having pre booked parking I spent over 20 minutes circling the car park with many others trying to find a parking space. Cars were parked on kerb areas and on yellow lined areas. Whilst I was circling a full car park others were continuing to enter also looking for a space Not the relaxed start to my holiday that I had expected. That said my car was fine when I returned.”
“Needs more sign posting, and there were so many blocked exits it was nearly impossible to get out of parking.
Please make sign postings especially when late night more clearer”
“Good price, initial signposting clear but once through barrier hard to know if in appropriate area for longstay. Parking very chaotic, people parked on double yellow lines pavements and walkways as seemed to be massive shortage of space despite booking?! Thankfully we have blue badge due to disability and were able to use disabled bay but otherwise would not have been able to park despite booking and paying in advance.
Barrier did not recognise booking and was asked to pay £186 on leaving. Assistance was available by pressing button and worker there was very helpful.”
Hi Chloe,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time, our car parking team are always happy to assist.
Kind regards,
Customer Support Team
“The parking was very full & it was difficult to find a space. Our flight was delayed by an hour on return & we had to pay an extra £18 which seems very unfair.”
“Getting to the longstay parking was easy enough. The walk to the airport was quite short. The route could be better marked. I would certainly use it again.”
Hi William,
Thank you for taking the time to leave a review. I’m pleased to hear that you found the Long Stay car park easily accessible. We look forward to welcoming you again in future.
Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I took a wrong turn in search of the Terminal car park and found myself forced down a one way road into the pickup area, having to pay £4 to escape. Not very nice.
On arriving at the Terminal car park, I found all surface spaces had been taken somI had to use the multi-storey. This was not advertised sufficiently clearly as a part of the Terminal car park when I made the booking. I hate multi storeys.”
“Used long stay- supposedly 5-7 minutes from terminal. Arrived at 5am and very very difficult to get a space. Also no way of getting help with wheelchair and luggage. Only plus was value for money by pre booking”
Hi there,
Thank you for taking the time to leave us a review.
We're delighted to see our car parks busy again however, I’m sorry to hear that you found it difficult to find a space.
We will always provide assistance for those who require it and we have a dedicated special assistance call point located in all of our car parks.
Thanks,
Customer Support Team
“The booking fell short on many previous stays. The baggage took 1 hr to get to conveyor belt so I was 30 mins longer than I expected in retrieving my car. I don’t know whether this was affected my exit experience or not but at the barrier, I couldn’t get out and there was a message asking me to pay excess charge of over£300, totally unacceptable when I had a prepaid booking for 8 days. Caused a holdup at barrier until gentleman answered and took my car registration and name to confirm booking, then he lifted barrier remotely when booking was seen on his system.”
Hi,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Unfortunately there were cars parked outwith parking spaces on the road beside double yellow lines, on both sides completely blocking the road making the car park difficult to drive around and walk to the airport with luggage. Lots of spaces at the far end but guessing people didn’t want to walk that far or that area if the car park wasn’t opened up when they were looking for a space. Otherwise entrance and exit was ok.”
Hi Aileen,
Thank you for your review and bringing this to our attention, we encourage all drivers to park in designated spaces and it is disappointing to hear that drivers are not doing this. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative if there are no available spaces.
Kind regards,
Customer Support Team
“Our car registration was wrong on the entry ticket so when we tried to exit we were due 360.00!, we called assistance and thankfully we had our booking reference that was asked for. All details were correct on our booking form.”
Hi Elizabeth,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I parked in the multi-storey which was very convenient, but also quite costly. None of the other car parks were an option since they weren’t operating shuttle buses and despite not being adverse to walking, this wasn’t an option with ski luggage.”
“Easy to find and easy to park. Unfortunately on return I found my car had been hit and damaged. CCTV camera approx 10 feet from my vehicle too. No one reported the hit or accepting responsibility for it. I’m now left very much out of pocket.”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Zoe
Customer Support Team
“It wasn't very clear where I was meant to park and then when I was parked the exit wasn't very clear, I'm sure if I lived in Edinburgh it would be obvious but since I don't I ended up going the wrong way. My car was fine when I got back to it but I had to use the buzzer to get out and the button was so stiff I thought it was jammed.”
Hi Gordon,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Reasonable parking but no longer provide a bus transfer to the terminal.
For some unknown reason this is apparently due to covid restrictions. Odd, given that all other bus services continue to function.”
Hi,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 6–8-minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Hi Lauren,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booking very easy but directions to correct car park terrible, they led us to the multi storey which we assumed was the short stay and after our stay were met with £150 unpaid at the barriers. Staff had note of our other booking so they said they’d let us off this once… looked back at the directions and still doesn’t come across clear.”
Hi,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We arrived in plenty of time, however we had to drive around for about 15minutes until we eventually found a space! This isn't an ideal way to start a holiday! We also found the directions and the one way system very poor! We won't be using this again!”
Hi Molly,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
