“I purchased a Fast Track Ticket and I seem to remember signage to Fast Track parking bays from a previous visit. However on taking the entrance to the multi-storey car park I didn't see ant Fast Track Parking signs.”
“Found the signage for the multi storey rather poor only a totem post at the last roundabout says multi storey
Ended up in the drop off area after following the video on the website and asked the cab steward for directions and was sent to the wrong place
Then tried calling Edinburgh Airport parking and was put on hold then cut off
Not an ideal start to a journey”
“The Express service was overbooked resulting in me not receiving the service I had paid for. The lanes for the Express service were all full when I arrived. I won’t use this service again.”
“Usually I have found no issue with parking at Edinburgh airport and have used it many times in the past, I booked the surface car park because I am a disabled badge holder and thought the surface car park was the closest to the building. However after going round and round struggled not only to find s disabled space but any space in the car park. My daughter telephoned for assistance as was advised of other surface parking which was not near the building and that parking was on a first come first served basis. We eventually just parked in an area that was not necessarily for car parking but closest to disabled parking without blocking the road. Next time will pick the long stay or plane parking which is much cheaper but has bus option without long walk”
“It was easy to book and the information for different parking options were very clear. The only down side was that when we returned, the ticket that we scanned on exiting the car park said we had not paid. We had to wait some time for someone to answer the assist button and give them the confirmation number before exiting the car park. This delay was not expected, unnecessary and not what you want after traveling.”
“Generally a good service, but parking spaces are sometimes scarce. Pre-paying online should work better, as several times when I've gone to leave the car park- machine asks for £95 to pay! Once the help button is pressed and operator contacted with my reference number, I am able to gain exit. This shouldn't happen.”
“Edinburgh airport is becoming a victim of it's own success and finding parking spaces and getting access to the terminal and back again to retrieve your car is not a quick or easy process. It seemed on Tuesday the only spaces available were on the 5th floor of the multi-storey - not sure where you go when this is full.”
“Great to be able to park so close to the terminal, however, was asked to pay £60 at the barrier on the way out. I had pre-paid and had to explain this at the barrier whilst fumbling for my reference number. Not a great end to a trip.”
“Arrival was fine but departure not! Our car wasn't in the collection bays by 3pm as "you'd told us you would be picking up at 5pm". I'd booked until 5pm to allow for flight delays but was told that this wasn't necessary with the Meet and Greet service. Suhggest this might be made clear to customers when booking.”
“Arrived at surface car park with pre-paid ticket only to find no spaces at all and with other vehicles already parked incorrectly where there were no ‘official’ spaces. We were travelling with a child with special needs who proceeded to get more upset the longer we drove around looking for space. Credit must go to the parking team at the airport who, when approached by my wife, admitted the digital team had oversold the surface car park but were quick to help us by transferring our ticket to the multi-storey and we were able to find a disabled space on the 5th floor. Had it not been for their assistance I don’t know how long it would have taken to find a space. I appreciate the car parks are busy at this time of year but why have an online service that doesn’t track correctly the number of vehicles that should be parked there?”
“No complaints other than for the second time running at the exit barrier the pre paid ticket did not allow for our automatic exit but instead said the fee due was £240 (less of a fright this time as it happened before). We pressed the assistance button which was eventually answered (took quite some time which at 1am when you are desperate to be home after waiting in airports, the flight, passport control, baggage reclaim with three kids all under 9 years isn’t fun) and we gave our booking reference, which I had to hand this time due to experience last time, we were allowed to exit.”
“Website easy to use. Found a space ok. Not as convenient for getting to departures from the car park as the Glasgow multi. Traffic management could be better getting away from he airport.”
“On arrival everything went very smoothly. Car was left and got bus to terminal. On return things were a bit more chaotic. We arrived at the pick up office just after 2.30am. There were a lot of unhappy people waiting for their cars. The man on duty said that there were only 2 people employed to get the cars. I thought mine would be there because I had said 2.30 for pick up, but it did not arrive until 2.47. I was concerned because some customers said they had been waiting quite a time. There were people shouting at the guy at the office giving him a hard time. It was not great.
I don't know whether I would have the confidence to use this service again.”
“Difficult to judge all car parking at Edinburgh. In general the Multi story minimum charge of £15 is outrageous especially if collecting a disabled person or one in a wheelchair who benefit from the closeness of the multistorey and to pay £15 for an hour stay is robbery. The surface car parking is also overpriced. This most recent was at the Ling Stay Xpress PArking. Signs to the site could be clearer especially if arriving on the dark and not sure where to go. Also the Xpress when you got there had only one lane open as they were using the other lanes for parking and confusion existed with many people arring at the same time. However this Xpress parking was very good value and easy to register and recover keys. Suggest that on collecting car that the person dealing with the collection reminds people to have the ticket which they got when entering the car park ready for exiting the barrier. I had forgotten about this and caused delay at the barrier and as this was after travelling for 26 hours and at night.”
“Check in at car park worked well. Gave estimated time of arrival back at car park for return flight. Arrived at car park to find car not ready. Had to wait around 30 minutes for car to be brought to us. I think this service can be improved - I know we arrived earlier than our estimated time so the express service failed at this point.”
