Hi Alan,
Thank you for your review.
I am sorry to hear you did not have a pleasant experience whilst recently travelling through our campus.
I can confirm the kerbs build on our car parking premises are of standard size.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards
Customer Support Team
“Unhappy that the shuttle bus has been removed. It feels like we are being forced to use the more expensive parking if we have people with mobility issues, older people and other. Unfair on families and many more people.”
HI,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards
Customer Support Team
“The parking was exactly as stated in your confirmation email.
Directions were spot on.
Found the carpark, collected my ticket.
Then used your shuttle bus service to and from the terminal.
Exactly as I expected it to be.
Trying to leave the carpark proved impossible, as when I entered my ticket, I was informed that I now owed you £180.
Pressed the help button.
Was answered almost straight away.
Gave my car reg and was told I was nit supposed to be in this carpark.
Although all your instructions were very clear that I was in the right carpark.
Your colleague was very helpful and we were on our way very quickly
What when wrong?
We followed the instructions on our confirmation email of 19/8/2022.
We have had no other emails from yourselves.
A very good service let down by a large technical fault.”
Hi Andrew,
Thank you for your review.
I am glad you found our Car Parking service to be satisfactory.
I can confirm there was no technical fault in place, as the Customer Support Team has sent out an email to all customers notifying them of their upgrade.
Kind regards
Customer Support Team
“Directions to Long Term parking are difficult to follow especially at night. They could do with a postcode to enter in to sat nav to get to the area initially as well as road signage is poor.”
Hi Roger,
Thank you for your review.
I can confirm you can find directions to your booked car park within your confirmation email, as well as on the Edinburgh Airport website.
Kind regards
Customer Support Team
Thank you for your review.
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
“Okay for the money, but it’s a bit of a schlep through a puddle-strewn car park with pretty poor signposting. They’ve made a walkway out of plastic barriers which is an improvement on my last visit, and to be fair, they tell you it’s a wee hike to the terminal, but remember to bring a coat - especially if you’re coming back from somewhere hot in January.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Easy to find but not for the first time very limited parking spaces when busy. Cars parking on curbs due to lack of spaces, not good especially when pre paying for a space”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Price is good but the walk to the terminal is unmarked and through numerous unavoidable puddles, sharing space with cars and undelineated until you get to the mid term car park- you will need waterproof bags and footwear - trainers will get soaked. Any free drop off is in the same area and the signage is appalling outwith and inside the car park”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“It’s not well signed at the point of entry, where a choice of left (covered) or right (open) parking is required. There’s no universally available car charging. We were visiting only to collect a family member whose flight was delayed, causing us to incur a further cost for parking.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Spaces very tight, mid stay close to airport and easy walk, web site could not update my vehicle details so car reg not recognised entering or leaving.”
Hi James,
Thank you for your review.
I can confirm the spaces within all of our car parks are the same standard size as most other UK car parks.
I am sorry to hear your car registration wasn't updated online, if you ever find yourself in a similar situation, we advise to ring the intercom buzzer by the barrier.
Otherwise, I am glad you had a pleasant experience whilst using our services.
Kind Regards,
Customer Support Team
“Cheap car parking but no clear path to the terminal and huge puddles all over the car park, making it difficult to find a dry route for pulling luggage.”
Thank you for your review.
We are actively working on a project that will improve the long our walking routes, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Poor the parking was fine i filled all the details including the flight numbers on their system but i marked up the wrong time so for my extra 6 hours i was charged £50 my origional booking for 8 days only cost £39.99 seems pointles asking for flight numbers if they dont mater or they arent checked just be aware its a 24 hour clock.they use on the booking”
Thank you for your review.
If you believe you have been incorrectly charged, please fill out our feedback form and we will look into this for you:
https://www.edinburghairport.com/help/contact-us
Kind regards,
Customer Support Team
“It was very difficult in darkness to find a suitable walkway out of the car park towards the terminal. ( a walking route in a reasonably direct way via the mid park area is not easy to locate). There are some red and white knee height barriers near the mid park /long stay pedestrian gate but they can't be seen from any distance.
The exit signage by car is also very confusing as there are so many exit signs some of which lead one in the wrong direction.”
Hi Alex,
Thank you for your review.
I'm sorry to hear of your recent experience whilst travelling through our campus.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards
Customer Support Team
“I booked the multistorey plus fast-track, which was very effective for the outbound trip, and can be recommended. The return was not so straightforward (huge queues at passport control, not your fault), but signage to get to level 2 of the multistorey was non-existent. I had to change the car registration the day before travel, and when I arrived at the exit barrier the machine said £260 to pay! I called the assistant who explained that the system often did not recognise any change in registration number, and solved the problem when I gave him the original number”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We had a problem exiting the car park late at night. When I put my ticket in the machine, to allow the barrier to rise, I was told I had to pay £160 first.
This was despite me prepaying online beforehand.
There was no one around as it was past midnight and there was no obvious way to get help.
I got out the car and went to another barrier and I pressed a button which got me through to someone, who did eventually allow me to leave within any further payment being required.
The whole experience was not great as we had other cars backing up behind us during all this.
When it’s late at night, you are just wanting to get home.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I had pre booked but the gate would not open when I arrived. I had to get a ticket and sort it out on my return. The car park has terrible drainage with huge puddles everywhere. The walking route through the fence means you need to wade through a deep puddle. This needs to get sorted.”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
