Thank you for your review.
I can confirm the shuttle bus has been reinstated from the plane parking car park to the terminal.
Kind regards,
Customer Support Team
“You need to make it REALLY obvious that you are not running a shuttle bus! I know it’s written there but I never noticed it until I checked when we returned -”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
I can confirm we do have a shuttle bus that runs from the plane parking car park to the terminal.
Kind regards,
Customer Support Team
Thank you for your review.
I can confirm when you receive your booking confirmation we provide directions to the car park on this.
Kind regards,
Customer Support Team
“This is the second time that I have parked at Edinburgh Airport in Long Stay when the ticketing system has failed. I pre-booked my ticket and paid the fee for a week of parking. When I tried to exit the car park I was asked for an additional £190. The problem was eventually sorted out when I contacted the barrier operator but I do not understand why this should happen if number plate recognition is being used.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
You will need a ticket to enter and exit our car parks. On entry to a car park, the machines at our barriers will issue a ticket before the barrier raises. If you have pre-booked parking, our ANPR (automatic number plate recognition) system will read your number plate and your booking reference, and number plate will be printed on the ticket. It is important that you keep your ticket safe as you will need it to exit the car park.
Kind regards,
Customer Support Team
“The arrangement is still I hope. Temporary barriers are used to guide pedestrians to the terminal however the routes are not clear and little room for pedestrians to walk. Will the buses be returning?
Other than the above it was acceptable.”
“The actual car park (Plane Parking) is fine. The road to/from it is in a terrible state, the bus is too small for busy times so don't leave it too close to check-in time. Also, when we were leaving, at the barrier, got a message claiming I had to pay hundreds of pounds despite having paid in advance, so number plate recognition system can't work properly. This was sorted by pressing the button to speak to someone but still annoying.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The camera on entrance didn’t work so had to take a ticket then on exit escaped a £320 fee. On calling help at entrance and exit staff very helpful and it was all fine.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Convenient distance from the terminal, but issue at the ticket barrier on exiting.
Having pre-paid for my stay, the machine insisted that I pay £170!!!
This impacted on what should be a seamless experience and made the queue of cars behind a little annoyed 😠”
Hi Mark,
Thank you for your review.
I am glad to hear you found the car parking service to be convenient, and I am sorry about your experience at the barrier when exiting the car park. If you were not able to fix the issue on site and believe you have been incorrectly charged for your parking, please contact the Customer Support Team via the form below and we will be happy to look into this further:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards
Customer Support Team
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
I can confirm the shuttle bus is now running from the plane parking car park.
Kind regards,
Customer Support Team
“Great location for parking close to the airport, disappointed and not happy to come back to my car to find 2 trolleys abandoned very near my car, it would definitely make me wary in future in case of damage”
Thank you for your review.
I’m sorry to hear that a trolley was left close to your car.
We have a trolley collection plan in place and our teams do attend all external areas to collect trolleys throughout the day. Unfortunately, its often the case that as soon as we collect our trolleys, more appear.
We would always hope that customers will leave trolleys in a designated bay and I’m sorry that this did not happen on this occasion.
Kind regards,
Customer Support Team
“Easy enough to find and park, though I think some kind of greeting at the gate to acknowledge arrival and that you have a booking would be much better. This time I did not receive the confirmation email, and the night before we were due to pick the car up on return I began to question whether I had actually booked, which caused me some stress, as the bill on leaving would have been hundreds of pounds.
Also, signage to the terminal on foot is totally inadequate. The only sign I saw was right beside the exit, when I could also see the exit. The long stay park is quite huge, and you just have to guess how to get out of it. You also have to cross the short stay park, where there are no signs either. Sure there is a walkway, but who can find it without some direction signs? No one, is the answer. You have to rely on good luck and your native sense of direction, and mine is more or less useless. I will continue to use the long stay car park because now I think I can remember how to get out of it, but I hope my comments will be acted on soon, to help other users.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Why have the shuttle pick up drop offs been removed from long term car park? What are we paying the most expensive parking fees in UK for ?? If its pouring we get SOAKED!!”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“This Long Term parking option was fair value, however the car park was not very good for wheeling cases through due to the large stones underfoot. I also felt that the time we had to wait for the shuttle bus (in both directions) was too long. Finally, the drop-off point really ought to be adjacent to the covered walkway ... if it had been raining etc., it would have been a dreadful 2 minutes exposed to the elements between the terminal building and the bus stance.”
Hi Rick,
Thank you for your review.
I am sorry to hear of your recent experience whilst using our car parking services.
Please rest assured we are actively working on upgrading our infrastructure and feedback such as yours will be brought to discussion.
We are currently investing £1.6 million into redeveloping our paid pick-up and drop-off zone. The project will see a complete re-design of the facility that will provide a more modern and user-friendly experience.
The first phase of the project involves the re-location of the pick-up zone to allow the works to commence. This has been announced on our website, our social media channels and via local newspapers. Alongside this, we have we have implemented additional signage positioned in key traffic areas to direct our customers arriving via car to the temporary pick-up zone.
Please note: the temporary pick-up zone still requires drivers to enter via the terminal surface car park as normal, and the temporary entrance is on the approach to the multi-storey.
For customers making their way to/from the facility to/from the terminal building there is a designated walking route which is also signposted by wayfinding.
To read more on the project, you can do so via the link below:
https://www.edinburghairport.com/transport-links/pickup-and-dropoff-zones
I’d also encourage you to keep an eye on our social media channels for updates as the project progresses.
We appreciate your patience whilst we work to upgrade our facilities and the new facility will be unveiled in time for summer 2023.
Kind regards
Customer Support Team
“After having paid for parking in advance, on the way out, the reg reader didn´t work and wanted to charge me 190 quid. Spoke to someone through interphone and sorted issue. Cars were parked everywhere, obviously they sold more spaces than they should.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“This was the second time in just a few months we pre-booked parking but failed to exit the parking area without incident. On both occasions, the ticket wasn't recognised necessitating a call to the "remote" operator who let us through. Something isn't working.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
