“Parking site is very good but let down by no facilities for getting luggage to terminal as I had golf clubs and suitcases my arms were about twice the length by the time I hauled them to check in!!”
Hi Stephen,
Thank you for your review.
I am sorry to hear of your recent experience whilst travelling through our campus. I understand how frustrating it will have been to discover there were no trolleys available.
Our trolleys are in constant rotation, which means once they one area, they must be collected by a member of staff and processed back into their designated areas. This unfortunately takes time, and on this occasion has meant that one of our car parks had no available trolleys.
Please be assured that it is an issue that Edinburgh Airport is aware of and we are working closely with the relevant departments to improve upon.
Kind regards,
Customer Support Team
“I dropped the car off about 3am in the morning, there was a female employee there to assist with any issues ,parked the car & went to airport .
However on our return journey it was at 13.00ish & was raining so picked up our keys & made way to our designated parking space , headed home 6.5hrs drive , on the Tuesday morning my wife went to go out in car & discovered a Dent in the near side wing , which wasn't there when we left the car in carpark ,
Not happy about dent in car as its a new car .
Uploading photo is no good as there is too much reflection.
I would like someone to contact me regarding the issue please”
Hi David,
Thank you for your review.
As advised in our terms and conditions, any reports of damage must be made to us prior to exit from our car park. This enables us to view the damage and begin our investigation process. Once your car has left our facility, we have no way to track the movements of your vehicle or verify where any alleged damage occurred.
Kind regards,
Customer Support Team
“Finding the car park, obtaining a ticket and finding a space was all very good.
The areas for improvement are:
1. Lack of proper signs that directed the traveller to the airport. There were some but not sufficient when parked far away from the main pathway.
2. The road surface / path was very rough, making pulling a roller case difficult.
3. There was a large pool of water at the one of the gaps within the fencing that one had to pass through. Surely this could have had been adequately drained.
All three areas for improvement could be remedied by having a clearly marked smooth pathway for the traveller from the car park to the part of the terminal that has smooth and clearly marked with surface signs and lines.”
Hi Gary,
Thank you for your review.
I’m sorry to hear you found our wayfinding and road surface to be inadequate. Clear signage and good road conditions are one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on upgrading our infrastructure, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards
Customer Support Team
“Parking was easy and hassle free.... really simple to be honest and made life extremely easy for getting to our flight and back to our car. But unfortunately what would have been a glowing review was turned upside down upon arriving home and realising that there was a large area of scratches cut deeply into my front passengers side corner of the bumper. Due to loading the car and walking to the car all from the rear I did not see this untill I got home.”
“I'm guessing I ended up in the wrong car park as when I attempted to leave the barrier said I owed £180 whereas I'd prepaid for parking. If that is the case then maybe some clearer signage or an attendant directing traffic would be a good idea.”
Thank you for your review.
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Tried Fastpark for the first time but was a bit disappointed. Prices are very good especially compared to Glasgow but a bit complicated so no real advantage over the next alternative. Would still recommend Airport Parking but not Fastpark.”
Hi Alastair,
Thank you for your review.
I am sorry to hear that you found our FastPark service complex to navigate.
If it helps to understand the processes better, there is detailed information about this on our website, and you can also find directions to the FastPark service in your confirmation email, and more information.
Kind regards,
Customer Support Team
“Good parking location to get to the airport but unfortunately the lanes to get into the long stay are too narrow and should be removed as I found when someone sitting in a lane for 10 minutes and try to move across to the other lane and it dented my car”
Hi Declan,
Thank you for your review.
I am sorry that you found our entry lanes into the Long Stay Car Park to be tight to navigate, I can confirm they are of standard size.
Kind regards,
Customer Support Team
“Needs a more clearly marked and tarmaced pedestrian walkway to and from the terminal and better signposting in both directions. Acces by car and available spaces was fine”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Multi storey car park needs a bit of maintenance Looking shabby especially in taxi rank area
Would suggest each parking bay be stencilled with a floor / location number
All signage could be improved”
Hi Robert,
Thank you for your review.
I'm sorry to hear you did not find our Multi-Storey Car Park to be cleaned sufficiently.
Our cleaners work continually through the day covering the whole campus. As the team move between different areas it means there can be periods of time when certain parts of the terminal are not being checked and this can lead to the level of cleanliness dropping below our usual standard. With that being said, all staff operating on the airport campus are expected to contact our cleaning team to highlight an area where attendance is required.
Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“book twice a year to park on terminal, last 3 times struggled to find a space, this time had to park as far from the terminal as possible, got stopped on exit with a message asking for £200! This is the 2nd time this has happened. I have had the same registration plate for 14 yrs.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I'm pleased to hear that you found the car park easily.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Easy booking and parking, but this is the second time that I've pre-paid then been asked to pay £220 to leave the car park.
It was sorted after using the intercom at the barrier, but this should be automatic.”
Hi Gordon,
Thank you for your review. I am sorry to hear of your experience whilst using one of our car parking products.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you were able to get assistance from our team on site.
Kind regards
Customer Support Team
“Very tight entry even for small vehicles. Slowest lifts ever. Direction signs have been improved within the main car park area for directions to the multi-story car park. However, directions to the car park entrance are ambiguous, to say the least including the signage on the roads leading to the roundabout.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The carpeted car park is quite wonderful. you drive to within feet of the terminal door and park in a space that minimises your walk to the right check-in desk -and all this is automatic! Even though this is a surface car park, the warm air blown over your vehicle keeps it dry for the duration of your time there, and the automatic washing and valet and free fuel top up means that your car is in perfect condition for your return.
Not really. It's a car park, and I'm sick to death of being asked to review stuff.”
Thank you for your review.
We value our customer feedback as it allows us to learn what we're getting right and what we can improve upon. With that being said, it's not mandatory and if you don't have anything constructive to say you don't have to leave us a review. I'm also not sure carpet in a car park would work with our weather however, you may be onto something with the other points.
Kind regards,
Customer Support Team
“Had to cancel trip at short notice but I was not able to cancel the parking and claim any refund. Seems a bit mean. It’s not like you’re short of custom and desperate for the money.”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Kind regards,
Customer Support Team
“Parking is fine, although once again we had to get help to leave as I was asked to pay £170 on exiting despite payment having been made previously. Chap on the other end asked for number plate, then barrier opened.Nobfurther discussion necessary but a customer friendly apology for the slight inconvenience would have been welcomed.
PS Parking bays are a bit tight to get into as many cars or so big now.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
