“Parking is fine, although once again we had to get help to leave as I was asked to pay £170 on exiting despite payment having been made previously. Chap on the other end asked for number plate, then barrier opened.Nobfurther discussion necessary but a customer friendly apology for the slight inconvenience would have been welcomed.
PS Parking bays are a bit tight to get into as many cars or so big now.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Parking was great payment system as we have before isn’t great, after paying for booking and taking ticket on entry we were greeted with a charge to leave of the full stay this was solved quite easily though with a conversation of the parking customer help. This could be improved.”
Thank you for your review.
I'm pleased to hear that you were happy with the parking.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to park and easy to book online, exit at 9pm bit of a fluster as inserting ticket, asked me to pay £125! And whilst I had my email confirmation with booking number still caused a heart flutter, pressed the buzzer spoke with an agent who let me out after sharing booking details, need to ensure reg recognition works better”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“On exit the barrier asked for £110 for my stay.
The number plate ID Sytems had not recorded my car on entry.
I was eventually let out as my pre payment was found.
Not what I expected.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I stayed in the medium-term car park At around £10 per day for a pre-booked 4-day stay it was reasonable, but the price for not pre-booking looked to be obscene.
The car park surface is in poor condition with lots of water pools forming, meaning it can be hard to access your car without getting your feet soaked. It would be worth paying more to get some more covered walkways...to and from the airport. Signposting from the car park to the airport was fine. From the airport to the car park was very poor.
It's not the greatest advert for Scotland's capital, but at least the state of the car park surface is consistent with the approach road and indeed much of Edinburgh itself.
I should not have needed a ticket to exit the car park as I'd pre-paid, but fortunately I'd kept the entrance ticket as I did need it to exit.”
Hi,
Thank you for your review.
I’m sorry to hear that you found our car park wayfinding and road surface to be sub-standard. Please be assured that we are working hard to upgrade our infrastructure where required, and we will ensure feedback such as yours is raised appropriately.
Kind regards
Customer Support Team
“Unfortunately both my British Airways flights to London Heathrow were cancelled on the afternoon of the 13th of March which I only discovered when I checked in and therefore I only stayed in the car park for around 15 minutes despite having paid pounds 33.29 under booking reference JT8DWYA14. Registration number JES 1 Is there any way I can claim a refund for these parking charges?
I look forward to receiving your reply”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Thank you for your review.
I can see that you booked Plane Parking however you were upgraded to the long stay car park as Plane Parking us currently non-operational during the winter season and this information is advised in your booking confirmation.
You can amend a booking free of charge, up to 24 hours before it is due to commence.
Kind regards,
Customer Support Team
“The st
At itself was absolutely perfect however I’d pre booked parking for 1 night at £34. In the email it explained that at the barrier the system would read my car registration and issue a ticket. It didn’t so I pressed the button to get my ticket. On exit the barrier should lift when my registration was read. It didn’t so I popped my ticket into the machine and was requested to pay £122!!!!! I called for assistance and explained the situation and the staff member raised the barrier. Clearly something isn’t working correctly with the registration system. This could cause major panic for customers.”
Thank you for your review.
I'm glad to hear that you were happy with your pre-booked parking.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“we had trouble entering the car park. the machine issued a ticket but the barrier did not raise. we called for help whic was prompt but was told to press the button to get a ticket which we had already done. we were told to press it again and the new ticket didn't have the car reg on it and the barrier still failed to raise. the process was repeated again. finally the barrier lifted which was due to it being done remotely.
then collecting our vehicle, there were no clear signs on how to get from the terminal to the long stay car park on foot. we were jetlagged and wondering around to the roundabout as those were the only signs we could spot. better signage from the terminal is needed as i would guess many other travellers would come off a plane tired and jetlagged and struggling to find their vehicles in a sea of cars!”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that a trolley was left close to your car.
We have a trolley collection plan in place and our teams do attend all external areas to collect trolleys throughout the day. Unfortunately, its often the case that as soon as we collect our trolleys, more appear.
We would always hope that customers will leave trolleys in a designated bay and I’m sorry that this did not happen on this occasion.
Kind regards,
Customer Support Team
“Close to the terminal. Spaces are slim and tight together. Car damaged whilst there.
It’s ideal if you don’t want to walk but I will be parking else where next time”
“Very convenient as located 2 min walk to the terminal. However, be careful as you don't know how they'll treat your car. Found my car with no working ventilation and air conditioning on collection. It took about 30 minutes to find a supervisor to report the issue. The guy denied any responsibility as it's mechanical damage and he said I can't prove it was working when I left it. According to him they're only responsible for cosmetic/bodywork damage. Got the same reply to my email. I also had a glass bottle under the seat which was sitting there for months and it was broken into peaces (result of careless driving I suppose) . The car is 2 years old and was serviced and fully checked just 6 days before leaving it at the car park.
They refunded what they charged me, but I had to arrange the repair myself.”
Hi,
Thank you for your review.
I am sorry to hear you did not find our parking bays of a suitable size, I can confirm they are of standard size.
We are currently investing £1.6 million into redeveloping our paid pick-up and drop-off zone. The project will see a complete re-design of the facility that will provide a more modern and user-friendly experience.
For customers making their way to/from the facility to/from the terminal building there is a designated walking route which is also signposted by wayfinding.
We appreciate your patience whilst we work to upgrade our facilities and the new facility will be unveiled in time for summer 2023.
I am glad that otherwise you had a positive experience.
Kind regards
Customer Support Team
Thank you for flagging this, it sounds like you have been asked to review your stay although I can see you cancelled your booking.
Kind regards,
Customer Support Team
“The camera did not pick up my registration and asked for £200 to exit the car park.
I pushed the help button - the call handler was abrupt, he could use some training in communication skills. However, he solved the issue.”
Hi Jennifer,
Thank you for your review.
I can see that our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you managed to sort it out on site. I will forward your feedback to the team.
Kind regards,
Customer Support Advisor
Hi Alan,
Thank you for your review.
Our pricing is competitive against nearby 3rd party parking providers, and we offer a number of parking options to suit varying budgets.
I am glad to hear that otherwise, you had a positive experience.
Kind regards,
Customer Support Team
“Signs for pedestrians too and from airport terminal and car park are very poor. Signs for exiting the car park is also very confusing. Overall the car park is good as it’s close to terminal but needs signs improving”
Hi,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
I am glad to hear that otherwise, you had a positive experience.
Kind regards,
Customer Support Team
