Thank you for your review.
I'm pleased to hear that you found the car park easily.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Easy booking and parking, but this is the second time that I've pre-paid then been asked to pay £220 to leave the car park.
It was sorted after using the intercom at the barrier, but this should be automatic.”
Hi Gordon,
Thank you for your review. I am sorry to hear of your experience whilst using one of our car parking products.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you were able to get assistance from our team on site.
Kind regards
Customer Support Team
“Very tight entry even for small vehicles. Slowest lifts ever. Direction signs have been improved within the main car park area for directions to the multi-story car park. However, directions to the car park entrance are ambiguous, to say the least including the signage on the roads leading to the roundabout.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The carpeted car park is quite wonderful. you drive to within feet of the terminal door and park in a space that minimises your walk to the right check-in desk -and all this is automatic! Even though this is a surface car park, the warm air blown over your vehicle keeps it dry for the duration of your time there, and the automatic washing and valet and free fuel top up means that your car is in perfect condition for your return.
Not really. It's a car park, and I'm sick to death of being asked to review stuff.”
Thank you for your review.
We value our customer feedback as it allows us to learn what we're getting right and what we can improve upon. With that being said, it's not mandatory and if you don't have anything constructive to say you don't have to leave us a review. I'm also not sure carpet in a car park would work with our weather however, you may be onto something with the other points.
Kind regards,
Customer Support Team
“Had to cancel trip at short notice but I was not able to cancel the parking and claim any refund. Seems a bit mean. It’s not like you’re short of custom and desperate for the money.”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Kind regards,
Customer Support Team
“Parking is fine, although once again we had to get help to leave as I was asked to pay £170 on exiting despite payment having been made previously. Chap on the other end asked for number plate, then barrier opened.Nobfurther discussion necessary but a customer friendly apology for the slight inconvenience would have been welcomed.
PS Parking bays are a bit tight to get into as many cars or so big now.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Parking was great payment system as we have before isn’t great, after paying for booking and taking ticket on entry we were greeted with a charge to leave of the full stay this was solved quite easily though with a conversation of the parking customer help. This could be improved.”
Thank you for your review.
I'm pleased to hear that you were happy with the parking.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to park and easy to book online, exit at 9pm bit of a fluster as inserting ticket, asked me to pay £125! And whilst I had my email confirmation with booking number still caused a heart flutter, pressed the buzzer spoke with an agent who let me out after sharing booking details, need to ensure reg recognition works better”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“On exit the barrier asked for £110 for my stay.
The number plate ID Sytems had not recorded my car on entry.
I was eventually let out as my pre payment was found.
Not what I expected.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I stayed in the medium-term car park At around £10 per day for a pre-booked 4-day stay it was reasonable, but the price for not pre-booking looked to be obscene.
The car park surface is in poor condition with lots of water pools forming, meaning it can be hard to access your car without getting your feet soaked. It would be worth paying more to get some more covered walkways...to and from the airport. Signposting from the car park to the airport was fine. From the airport to the car park was very poor.
It's not the greatest advert for Scotland's capital, but at least the state of the car park surface is consistent with the approach road and indeed much of Edinburgh itself.
I should not have needed a ticket to exit the car park as I'd pre-paid, but fortunately I'd kept the entrance ticket as I did need it to exit.”
Hi,
Thank you for your review.
I’m sorry to hear that you found our car park wayfinding and road surface to be sub-standard. Please be assured that we are working hard to upgrade our infrastructure where required, and we will ensure feedback such as yours is raised appropriately.
Kind regards
Customer Support Team
“Unfortunately both my British Airways flights to London Heathrow were cancelled on the afternoon of the 13th of March which I only discovered when I checked in and therefore I only stayed in the car park for around 15 minutes despite having paid pounds 33.29 under booking reference JT8DWYA14. Registration number JES 1 Is there any way I can claim a refund for these parking charges?
I look forward to receiving your reply”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Thank you for your review.
I can see that you booked Plane Parking however you were upgraded to the long stay car park as Plane Parking us currently non-operational during the winter season and this information is advised in your booking confirmation.
You can amend a booking free of charge, up to 24 hours before it is due to commence.
Kind regards,
Customer Support Team
“The st
At itself was absolutely perfect however I’d pre booked parking for 1 night at £34. In the email it explained that at the barrier the system would read my car registration and issue a ticket. It didn’t so I pressed the button to get my ticket. On exit the barrier should lift when my registration was read. It didn’t so I popped my ticket into the machine and was requested to pay £122!!!!! I called for assistance and explained the situation and the staff member raised the barrier. Clearly something isn’t working correctly with the registration system. This could cause major panic for customers.”
Thank you for your review.
I'm glad to hear that you were happy with your pre-booked parking.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“we had trouble entering the car park. the machine issued a ticket but the barrier did not raise. we called for help whic was prompt but was told to press the button to get a ticket which we had already done. we were told to press it again and the new ticket didn't have the car reg on it and the barrier still failed to raise. the process was repeated again. finally the barrier lifted which was due to it being done remotely.
then collecting our vehicle, there were no clear signs on how to get from the terminal to the long stay car park on foot. we were jetlagged and wondering around to the roundabout as those were the only signs we could spot. better signage from the terminal is needed as i would guess many other travellers would come off a plane tired and jetlagged and struggling to find their vehicles in a sea of cars!”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that a trolley was left close to your car.
We have a trolley collection plan in place and our teams do attend all external areas to collect trolleys throughout the day. Unfortunately, its often the case that as soon as we collect our trolleys, more appear.
We would always hope that customers will leave trolleys in a designated bay and I’m sorry that this did not happen on this occasion.
Kind regards,
Customer Support Team
