“The booking part was easy but unfortunately the system did not recognise my car registration, so that when I came to leave the machine stated I had £170 to pay (considerably more than I had already paid). This was resolved once I called through to the operators, but it was a little frustrating that I needed to do this. One thing to watch for is that the words 'Long Stay' are also used for other (off airport) car parks which can be confusing if you are not familiar with this airport. Finally, it would be really useful to have better signage when you exit the terminal. There is nothing near the terminal to direct you back to the car park until you are nearly there. Again, not so great for people who are not familiar with it.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“The routes to the long stay car park consist of very uneven rough surfaces. This is both hazardous for the suitcase wheels and for pedestrians pulling the case(s). Smoother walkways would be beneficial. Other than that, parking was fine.”
Thank you for your review,
I'm pleased that you found our car parking facility to be convenient. I can confirm that our car parking spaces are of industry size.
Kind regards,
Customer Support Team
“well my car was still their when i got back. The EV charging was a real pain in the ass to get working and to stop, really frustrating but eventially and with some phone calls it all worked.
Bus stops not entirely clear and were busy but worked”
“Smooth as usual dropping off the car. On pickup I found zone B difficult to find but did eventually. I then had to take a ticket to get out of the first barrier. When I put the ticket in the second barrier, I was asked to pay £6. Pressed the button and got it sorted but had to wait a long time for someone to answer. Would probably look at using terminal parking instead of FastPark next time.”
Thank you for your review,
Before booking FastPark there is a description of the service online prior to selecting this product. FastPark is different to our other car parks and we understand that this might not suit every customers requirements. We have many other options you can choose for your future travels.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you found the car park easy to locate. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Nearly full. It would be a great help if there was more guidance regarding where the spaces are located. Would also help if better resolution of zones. Knowing the car is in, say, J5 covers a large area.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“On arrival at the multi storey the signs indicating the number of available spaces were incorrect. Despite them showing spaces on the lower floors I had to go to the second top level to park.
Otherwise it all went fine.”
“Thank you for contacting me regarding our parking experience from 6/9/24 to 13/9/24.
We returned back and upon putting in the machine to get out of the Airport up came a £315.00 charge.
Help me to understand WHYthat was when we already paid ONLINE AT TIME OF THE booking ??”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Plane parking was just okay. Took far too long to find a parking spot, the bus stops so much to pick everyone along the way. Took us nearly 45 mins from when we arrived at the airport to actually getting to security.”
“All was fine apart from leaving the car park. Despite prebooking, my registration plate was not recognised at the barrier. Calling the intercom felt like as eternity as 3 cars queued behind me.
My call was answered and I was allowed out after the intercom call handler checked the computer.
This little micro stress took the edge off a smooth experience. I wouldn't have really bothered however with a queue of cars behind me, I felt self conscious.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“shocked to be charged an extra £6 to get out of the gate because my plane was delayed. I would have thought this would have been recovered from the airline not the customer.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“i would of put better review but due to been asked for more money on leaving the carpark made us even more angry.
We were delayed by the airline for approx 2 -3 hours from departure at Ibiza due to technical problems.
Accoording to your T&Cs we had 6hours to collect our car from the time we originally gave the carpark for our collection time.
Dissapointed at this, as this was not our doing been late.”
Thank you for your review,
It sounds like you have been charged in error at the exit barrier, if you have been charged please fill in the below form and we will be able to assist you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
I can see that you have booked the Long Stay Car Park which does not have a shuttle bus. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Ended up in long stay, G 5...hellish long walk back from terminal, after long day travelling. I need a walking aid so no value having less able spaces near the non running courtesy bus stops.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Convenient for terminal but a bit pricey given there are no overheads for staff or shuttle buses.
P****d off to return to my car to find a huge door mark on one side and a scrape on my bumper/wing on the other side because other people are just sh*t at parking.
No note and security camera was facing the other way.”
“There should be a covering above the central walkway to protect passengers going to and from their cars...we returned during heavy rain and were soaked walking to the car. Also, the rumble strips should be removed ...they are hopeless for wheelchairs and suitcases with wheels, which are in the majority now. Very disappointed and would think of using off site parks with bus delivery in the future.”
