“The parking itself was good enough. However, I was eligible for a free one-hour park for a twilight flight early back drop. I thought I followed the instructions carely for this but the system didn't work and I ended up having to have it waivered by the person on the intercom. It was sorted in the end but I was concerned I was going to have to pay. The insutrctions for this could and should be way clearer. Or if an issue with the ticketing system itself, then fixed.”
Thank you for your review,
I'm sorry to hear that you had issues at the exit barrier recently however I'm pleased that our team were able to assist you.
Kind regards,
Customer Support Team
“In the 21st century it should be possible for you to allocate a bay when I spend a not inconsiderable sum for the privilege of parking. Cruising around in search of a space is a pain.
Also the bays have not kept up with modern car sizes. I fitted my Jag XJ perfectly into one last week but the twat who parked his VW pick up beside me couldn't. My body didn't fit in the space he left me, let alone open my door.
UNACCEPTABLE !”
“Can be reasonable at times - but recent charges have been outrageous - paid £99 for a week - and that was not the most ECU (£130) for multi-storey.
I guess I will not win a prize for this review”
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“It was great to be so close to the terminal in the terminal parking however it was really disapointing to pay for a trolley and not have any idea of where it could be returned. I walked half way back to the terminal to find the place, only to have to walk all the way back to my car.”
Hi there,
Thanks for your review.
The trolley charge was introduced on 1st July 2024. The charge supports the 10 dedicated staff we have, who work continuously across each day to provide our customers with a trolley at the right time and at the right place. Though the trolley charge is new to Edinburgh Airport, many airports across the UK, Europe and the rest of the world have introduced a trolley charge in recent years.
I'm sorry to hear that you found it difficult to find a place to return the trolley, we have 14 trolley bay locations throughout the Terminal building and grounds, including 3 within the Terminal car park.
Kind regards,
Customer Support Team
“getting in the carpark and the system and service to deal with parking is good
getting out is a problem wrong identification resulting in arguing about incorrect extra payments to be made. makes getting out difficult”
Thank you for your review,
I'm sorry to hear that you had an issue when exiting the car park at the barrier however I'm glad you were able to get this resolved prior to exiting.
Kind regards,
Customer Support Team
“Happy with the entry and the instructions given. Car was easy to find on pick up. It all worked fine.
One concern is whoever was driving the car for storage and charging decided to mess around with the media controls to suit their own preferences, I had to spend a bit of time resetting it.
I didn't log mileage before drop off, but wish I did now to check how much the car had been driven. I'd encourage anyone else using this service to make sure they do.
Don't think this was any faster than the mid-stay parking.”
Thank you or your review,
I'm pleased to hear that you were happy with the entry process.
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case.
Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future.
Our drivers are required to move customers' vehicles from our FastPark carpark to our secure block parking area and then back again. Our secure parking area is located on the airport campus and is roughly 1.5miles away from our FastPark carpark.
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“No issue with parking but stopped at the barrier when leaving and told I was due £315
Not what you want after 6 hrs travelling.
What’s the point in paying in advance if the ticket system doesn’t recognise the fact?
Poor show. This has happened before.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My flight had been delayed an hour and I was charged £25 for being late. I have used this car park several times and flights have been late and have never been charged before!”
Thank you for your review,
I can see that you exited over 24 hours later than booked therefore the charge is correct for the overstayed time. As advised in our terms and conditions if you exit out with the grave period you will be charged for the overstayed time.
Kind regards,
Customer Support Team
“Arrived with my family at 2.15 am and made our way to the exit. The exit card would not work and informed me that I owed £180 even though I had pre booked and paid in full until 3am. The gentleman on the intercom was very helpful and sorted it out.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“When I first arrived, the number plate recognition camera didn’t recognise my plate and issue ne a ticket, so I pressed for a ticket.
I parked up, read my email to get the instructions and then left the car park again to enter using the intercom. On leaving the car park (after only 5mins) I had to pay £8 to leave.
Got in fine the second time with the help of the guy on the intercom and no issues leaving.
If I hadn’t read my email then I could have come back to a hefty car parking bill.”
Thank you for your review,
Please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The entire experience of getting in and parking was perfect. My only gripe is the condition of the ground between the parking and the airport. It was a real struggle to wheel several heavy cases over rough ground and slabs designed for blind people.”
“We were reluctant to book the Long Stay parking this year as our experience last year was poor (absolutely no spaces and had to park in a bay within the garage on site). We did manage to find a space this year, however, the car park still looks oversubscribed. If the management of spaces was better coordinated I would have no hesitation in recommending. As it stands at the moment I would not recommend the Long Stay car park.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Entry to the car park was easy however when exiting the car park the pay machine advised that a charge of over £150 was due despite the parking being pre-paid. Resolved after a call to staff via the intercom.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Good service but why are all the settings changed.
You leave your car in a bay, check in and get a ticket, and hand over the keys. When you return, use your ticket to collect the keys and find your car. It gets parked for you and brought back to a collection point for you when you get back. All this went fine.
The biggest issue for me is that when I collected my car all the settings were different. Seat position was altered, seat heaters on full, hot air blasting at full. I don't know why anyone would have to do all that just to park the car. It honestly felt like someone was checking things out, or making themselves comfortable. I'm not saying it's been for a drive, but I would take note of mileages next time.”
Thank you for your review.
I understand the frustration caused by the changes made to your seat and mirror positions, especially when we know it can take some time to get the adjustments just right. However, our drivers all vary and for their safety when operating your vehicle, they must alter the seat and mirror positions.
Kind regards,
Customer Support Team
“Pre Booked on line, no problem, good price. plenty of parking spaces. On leaving put ticket into machine at the barrier and was asked to make a payment of over £250. Contacted control who sorted out the problem. This is not the first time that this has happened to me.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Thank you for the opportunity to review. Everything was fine- but it took us nearly an hour to find the mid stay car park due to inadequate signage….? It was dark, raining and late at night- we were tired and left very stressed. We had photographed our car park space - but we discovered after returning to the terminal that we were looking for the car in the wrong car park.More and clearer signage would be helpful.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Plane Parking booked well in advance is priced at an acceptable level. However, I have serious health and safety concerns about the use of buses with no proper provision for the storage of large suitcases. This forces passengers to leave cases in any space they can find - which would impede exit in an emergency. Other airports manage to use appropriate buses - why not Edinburgh? There should be zero tolerance of this sort of thing.”
Thank you for your review.
Thank you for flagging this with us, We have already raised this with the relevant teams who are looking into getting rectified as soon as possible.
Kind regards,
Rachael
Customer Support Advisor
