Thank you for your review. The shuttle buses for Plane Parking operate on average every 10-12 minutes however, isolated instances can arise such as congestion en route to/from the car park.
Kind regards,
Customer Support Team
“Nice and close to the terminal. However the car park was full. I spent so long driving around to find a space, that it made it a rather frustrating experience.”
Thank you for your review,
I'm pleased to hear that you were happy with the location of the car park. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Car parking is ok - but way over priced. I'll look to Glasgow or Manchester Airports in future unless they have increased their prices by 50%. Some of the road surfaces / pavements used to get from the car park to the terminal are very rough too.”
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Your website for understanding fast track was rubbish. Phoned for help and was sent a rubbish map telling me nothing helpful about arrival and directions. Only when my booking confirmation came through could I see the proper map for how the different carparks laid out. Also no proper explanation for the process of how fast track works. Chose terminal parking only as couldn't suss fast track”
“Long stay parking - good value and not really that far from terminal with clear signposting. However, there are no trolley returns in this car park, spaces were quite hard to find with cars parked all over the place and outside marked bays. There was also quite a lot of litter/debris about.”
“We booked what looked be parking 2 mins from the terminal- on arriving at a packed car park we drove around 4/5 times before finding a space next to the Hilton Hampton hotel - much further away than we thought.
Not the best of starts.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“We had a prepaid booking for Plane Parking for 4 days. On arrival the machine issued a ticket without my reg no, so when we returned, the machine requested payment of £150. It was quickly resolved over the intercom, but not without a few anxious moments.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you had issues at our barrier, I understand the frustration this would have caused however I'm glad our staff were able to assist you at the time.
Kind regards,
Customer Support Team
“The otherwise, very good, rating was marred by the checkout experience. When I put my card in at the exit a demand for over £400 payment appeared. We paid - a lot less than this - on booking. I pressed the intercom and waited a few minutes while the queue behind me built. The person who responded to the intercom asked for the car registration and then the barrier opened with no explanation.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We were disappointed that there was no shuttle bus available, which made it very difficult for my husband who’s mobility walking any distance not easy.”
Thank you for your review,
I can confirm that Plane Parking operates a shuttle bus therefore it sounds like you may have entered the wrong car park.
Kind regards,
Customer Support Team
“Very full car park on arrival and took at least 10 minutes driving around to find a spot to park.
Booked well in advance and got the parking at a very reasonable price.
Had a shock upon leaving when I put my parking ticket in the machine and was presented with a bill of well over £200. This was quickly resolved by using the intercom system.”
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“seat , mirrors external and internal all out of position with steering rake too ? having been Delayed it’s the last thing you want to be adjusting and feel uncomfortable and out of sorts Re/adjusting on Drive home ? i mean they maybe only move vehicle a short distance? and yes land price is at premium so price increases the nearer to your departure day”
Thank you for your review,
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat. This is so the drivers can safely move your vehicle.
Kind regards,
Customer Support Team
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“When arriving at the airport the entrances to the different parking types is not clear and causes confusion as to which relates to your booking. There is little opportunity to turn around and exit when you have entered the wrong area i.e drop off/pick up where there is no exit opportunity without paying the obligatory fiver.
Better signage for which car park is which, I entered what I believed to be the correct car park only to find on exit it was not and I was charged an additional £145 fee on top of the £55 I had paid for the booking.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“First time I've booked/used the long stay car park, and trying to find a free space was stressful - there were none, and a number of cars looking. It was a Friday morning, so perhaps a busier time? A number of cars had had to park on the edges/out of spaces and I was shocked to see they had a large sticker put on windows telling them not to park there - surely not their fault that you oversold parking?! I did eventually find a very tight space, but would be reluctant to book this car park again. Particularly if travelling at peak times.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Parking close to terminal which is good however when leaving the car park it said i owed £195 when speaking to assistance took further 10 minutes to get out car park due to ticket not registering. After 6 hour flight and 2 hour drive home it’s not very convenient”
Thank you for your review,
I'm pleased to hear that you were happy with the location of the car park.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The parking is nice and convenient. However. We returned back to our car to find the temperature had been turned right up. The lights had been turned to full beam even though the car was dropped off in the morning and has auto lights. On top of this other buttons had been played about with too. Clearly the staff moving the cars can’t be trusted to work professionally.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
