“Hi the parking itself was really good just when we got back we had to pay £45 to get out the car park as we got back 2-45 am on the 9th and I had put the 8th as we flew at 9-45pm on the 8th so it was my mistake but we thought the charge of £45 for a day later was a bit extreme as we only paid £40 for the whole week but other than that there was no problems and will use you again as we have used you before x”
Thank you for your review,
I’m sorry to hear that you had an additional charge at the car park barrier. As advised in our terms and conditions, if you enter or exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-planned. We encourage customers to check their dates and times before confirming their booking.
Kind regards,
Customer Support Team
“I have used this car park a few times and it's been great. .really close to terminal so that's a bonus ..although this time I had left a note to not leave my handbrake off and I when I came back it was on and had jammed on ..in saying this I will always use this service”
Thank you for your review,
I'm pleased to hear that you have used our FastPark facility a few times and that you are happy with the service.
I'm sorry to hear that you had issues with your handbrake, if ever faced with this issue again please make one of our staff aware and they will be able to assist you.
Kind regards,
Customer Support Team
“The initial process was good but I didn't like that my car was moved to the plane parking area far away from the main terminal building. I could also see on my audi app that my car wasn't locked properly and I had to try to lock it from outside the country through the app which is not always able to be done.”
Thank you for your review,
I can confirm that our drivers are required to move customers' vehicles from our FastPark carpark to our secure block parking area and then back again. Our secure parking area is located on the airport campus and is roughly 1.5miles away from our FastPark carpark. I'm sorry to hear that your app was showing that your car was unlocked, if ever faced with this issue again please reach out to our FastPark team who will be able to assist you.
Kind regards,
Customer Support Team
“Despite pre booking, we were surprised to see a a charge of £240 when we put our ticket in the machine. At 3am, it was the last thing I needed to deal with before a long drive home. It was sorted but don't know why it happened.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Arrived at the parking following the instructions but the barrier did not recognise my registration so no ticket was came out. Pressed the button for help, told me to take the ticket and all would be sorted. Came back from holiday and the ticket now wanted over £200 despite the fact I had already pre paid for the parking. Pressed for the help and the person kept telling me I hadn’t paid for the multi-story parking even though I was looking at my confirmation email with the words “multi story refundable parking”. Eventually and very rudely let me through. Would be very careful when using this service.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Used "FastPark", didn't seem quite as slick as advertised. No sign of stopping for the cameras at check-in, an attendant just sent us straight through into a ferry lane. Dropping keys was all fine, helpful attendant there.
On collection, the key safe system worked well and car was in a bay and ready for us. Bit concerned by how many changes made in car. I accept that the seat may need moved to allow the attendant to move the car but many settings had changed. This included: radio station, heating, lumbar support and seat cushion extension. Feel like someone might have been just having a good go in the car!”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Overall good however, when we went to leave the car park the barrier flagged up red and said amount due £100 despite the fact we had paid and booked online. Had to speak to someone through intercom to let us out.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“No signposts between car park and airport hotels.
No obvious pick up point for disabled users of 'Fast park'
Overall experience was otherwise reasonable”
Hi there,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking facility good.
Disappointing that every time we use the payment is authorised and we have to ring call button to get out. Once we called for help, we had to provide various details when it was booked and already paid for through Edinburgh Airport.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm pleased to hear that you found it easy to enter FastPark.
I’m sorry to hear you found our wayfinding confusing upon exiting FastPark. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Now that we’ve been here once, we would book this car park again. However, on first use we found it difficult to find the walking path from the car park to the terminal. This resulted in us dragging our cases along busy roads to avoid huge puddles on the intermittent footpath. Better signage needed please.
Also, our exit ticket was rejected by the machine and the gentleman on the intercom was downright rude. Staff training required please.”
Thank you for your review. I am sorry to hear that a staff member was rude to you when using the intercom. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“For the fourth time in a row when exiting the mid stay refundable car park it attempted to charge me despite paying online already for parking. The colleague on the intercom raised the barrier for me, but it is an increasingly frustrating way to leave the airport after a long day of business travel.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I usually go for multi-storey car parking and free tickets for fast track but was unable get in so went for valet parking. Found it complicated and car was parked outside instead off undercover”
Thank you for your review. I will raise your feedback with the relevant teams to see if any improvements can be made to the instructions provided.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Unfortunately as I was leaving the Plane Parking site at around 1am at night I had placed my ticket inside the machine as I was leaving and it was showing an outstanding amount of £150. I then waited for quite a long time for someone to answer the intercom and it did let me pass, however I never understood where the issue was as other cars were passing with no issues and I was certain I used the right car park.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very close to terminal. Only issue was on trying to exit at barrier it wanted £150. Buzzed and gave booking reference and was allowed to leave without paying.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
