“I have used this service twice having pre-booked the parking and both times the machine did not recognise by registration. When you then go to try and exit the machine flashes up the full ticket price and you have to wait to speak to someone to get let out. Never had any issue at Glasgow. In saying that very easy to get from car into departure gate with the fast track pass and would definitely use again and was very good value having booked well in advance.”
“Booked fast track security, parked the car and followed the signs to fast track, what it doesn't tell you is you need to drop off your cases first and then go to the fast track security.
Arriving from NY our baggage took an hour and a half to arrive on the baggage reclaim, an announcement at least explaining the delay would have helped.”
Thank you for your review. For future reference, our website does advise you that if you have any luggage to check-in you won't be able to proceed directly to the FastTrack Security lane.
Kind regards,
Customer Support Team
“Quite disappointed. Struggled to find a space. No designated walkway/pavement and no bus. I'm sure there use to be a bus.
Finally when attempting to leave carpark, could not exit as machine said I had an additional £85 to pay!
I wouldn't recommend.”
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“On existing the multi storey car park on Sunday evening the card was rejected on several occasions stating “cannot read “. This was experienced by several other drivers at the other exit machine.
It would seem that the heavy rainfall at the time was saturating the card on insertion compounded by the lack of a protective shield over the card reader. To avoid potential delays and frustration suggest a weatherproof cover is fitted in future.”
Thank you for your review. We will use your comments to improve where required and I will make sure to raise this directly with the team responsible to see if this is something which we could implement in the future.
Kind regards,
Customer Support Team
“The Plane Parking site is pretty poor compared to the previous arrangement at the Long Stay option. There are only two collection points in the car park which is inadequate. At the airport the drop-off point is now a fair walk from the check-in area rather than previously when you were dropped right at the door. It all seems like cheap decisions on ways to expand capacity.”
Thank you for your review. We find the walking distance between the bus stops in Plane Parking manageable for most passengers and provide a free shuttle bus which drops off at our new East Terminus stop.
Kind regards,
Customer Support Team
“Number plate recognition did not work. I took a ticket and it came up with a £190 charge when I tried to exit, followed by a hassle to sort it out whilst holding people up at the exit gate. Please don't use unreliable technology that doesn't work - keep it simple.
Also, when I arrived there were lots of cars parked in random places because they obviously couldn't find spaces. People just don't need this hassle.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We had to park on the fifth floor of the multi story car park when we arrived. We could not see any signs to guide us to the lifts. We had to go down stairs which brought us to an emergency exit. On returning to Edinburgh airport after a wonderful holiday, we were informed that the lifts were not working due to a power cut. The car park attendant who informed us of this situation also said that this was the second consecutive night with this problem. He asked who was driving ,and suggested that my wife should go get the car and I stay with the luggage downstairs. There was no way that my wife was walking up five flights of stairs in the dark. So it was up five flights of stair with all our luggage in the dark, which is not a good health and safety situation. Hence the two stars for your car park.
Gordon Graham”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“We were able to get parked okay although there were cars parked on the pavements and very few spaces left. We pre-paid for the long stay car park but on exiting at 2am after our trip, the gate would not open and we were told we were due £238! Thankfully, the member of staff working was able to lift the gate for us and we were able to leave”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“The long stay option is reasonably priced but once again ( last 2 visits) despite pre booking I got asked to pay again full price at the barrier, to be fair the guy on the intercom fixed it quite quickly but it is quite frightening not knowing if something has went wrong and its going to cost hundreds to get out...also this time due to how busy it was we had to park at the far end which adds a good bit to the walk, would be an idea to have closer spaces for parking and further away for the free 30 min pick up ..good price though”
“It was difficult to find a space - some cars had been dumped in unauthorised areas. Scanner did not pick up my number plate on entry leading to problems exiting. Quite expensive for what is essentially a public car park. I would probably use the nearby competitor who also offer a shuttlebus next time”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“difficult to access airport parking,
Had a bad fall resulting in bleeding and bad bruising with no-one to contact on site
no transfers to the airport
sorry will not be using again”
Thank you for you review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. I'm sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in the future, please ring the intercom at the exit barrier and a member of the car parking team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Location fine. Difficulty finding free parking space. After having prepaid for our stay (of 3 nights), on leaving we could not get out as the screen was advising 130 pounds outstanding !!! - had to request assistance.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Problem was very poor signposting on our return. In the terminal we found 1 item guiding us on how to leave the terminal to long stay parking. The next appeared after we reached the taxi rank (we asked 3 staff members and only the 3rd gave correct information). When booked it appeared there was a bus from terminal to the car park, but when we reached the long stay car park there was a notice stating that the bus connection no longer ran. We will no longer use Edinburgh Airport Long Stay car park and will seek an alternative off site with a minibus connection”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“No back up when all lifts are out of use. Long hike up 5 flights of stairs to roof top level, (only there because every space on levels 1,2,3,and 4 were taken,) for 2 old age pensioners carrying all their luggage.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Far to far away from terminal. Would also help if the signage from to terminal was better. The first two signs refers to Plane Parking then the following signs refer to long stay and medium stay parking. I would suggest having long stay and medium signage from the exist from the arrivals exit.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Like just about every time I book this car park the automated exit gate never lifts as it either can’t read the ticket or doesn’t register my prepayment. Fits in well with what is truly terrible airport.”
“Terrible car park. A long walk, uneven ground, rubbish everywhere, random fences everywhere blocking areas and no clear direction. Personally would not use it again.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
