“Unfortunately if you are denied boarding you are unable to get any refund on the parking. I had booked 7 days, I would have been happier if I was able to get a part refund on the remaining days. Instead it felt like I was paying a lot of money for nothing in return.”
Thank you for your review.
It is the passengers responsibility to make sure they have the correct travel documents and to make it to their gate on time. I would encourage you to seek reimbursement from the airline directly.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Overpriced why not set a price all year round instead of raising it at busy times also consider yearly passes for those that use the parking regularly.”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“There were no spaces left and I had to park on the side, not knowing whether Id return to a parking fine on the car....that caused unnecessary stress”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
If you feel you have been incorrectly charged please fill out our feedback form and we will look into this for you:
https://www.edinburghairport.com/help/contact-us
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Car Park surface is on suitable for suitcases. Total mess. Route to airport on foot from long stay is hardly signposted. Barriers didn’t recognise my number plate and tried to charge me extra which has happened to everyone I know. Total disappointment. There were also cars abandoned everywhere as spaces are not clearly marked. I thought it was relatively new but it needs completely resurfaced with walkways for pedestrians.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“The signs on entry indicate parking spaces are free but they aren’t! It was difficult to find one; and finding out how to get into the car park is very difficult because the signs are misleading, we eventually got help from a friendly bus driver.
Also the fast track lane was hopelessly slow we’d have got through quicker in the normal queue”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“After reserving a place in the Long Stay car park. The ticket barrier failed to recognise this and wanted to charge us. We were stuck in the car park at 1.30 am until someone turned up as there was no answer from the intercom. This is the 2nd time the ticket/barrier has not recognised a pre-booked ticket in the long Stay car park and I probably won't use it again. Other Edinburgh Airport car parks seem to work okay on the exit. Also, the signage back to the car park is not good from the Airport.”
Thank you for you review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Overstayed by 3 minutes - even though allowed 30 minutes -and was requested to pay an extra £83 !! Complained and allowed out but how many others would just have paid ?”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I was shocked after I return back from my trip to collect my car the system charge me again £180 I could not believe that how system could fail,
But the good thing is the controller able to retrieve my car details and confirm.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“1st time using, not sure if use again. After pre-booking longstay, everything was normal until we tried to checkout. Barrier wouldn't open, machine wanted £266 from us so called assistance. After 20mins or so it was answered, and we were left to go on our way with no further payment.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Used the long stay car park.
On 27th May 2023. Getting an actual space on arrival was a nightmare and quite stressful if arriving late.
No one seemed to be available to advise.
Some cars just seemed to be abandoned anywhere.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“When leaving at the barrier I couldn't get out as was told I needed to pat £150 . I had paid for 4 days Mid Stay, and had plenty tim e left.
Phoned for help. Eventually got fixed. No explanation or apology.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Worst experience for the start of a holiday. Wasted at least 15 minutes to find a space available. Cars parked all over the place, in junctions, on yellow lines and not in marked bay (pretty much abandoned) making it difficult to navigate the car park in some places.
Directions to car park and entry/exit process were very good. However the main purpose of the car park (which is to actually park) is horrendous. This was during main school holidays so expected it to be busy but very poorly organised if I’m honest.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The parking was not too bad but where are the buses now? It was OK walking to the long stay car park but we wouldn't fancy doing the same trip in the early hours of December. surely the airport are making enough profits to supply a courtesy bus.”
Thank you for your review.
I can confirm the shuttle buses have been reinstated to and from the plane parking car park. I can see you refer to the long stay car park, it is my understanding that perhaps you have parked in the wrong car park?
Kind regards,
Customer Support Team
