“Unfortunately there were no spaces whatsoever in the terminal parking section so we had to park in the “additional parking” area which is a good 15 minute walk away with suitcases ! Definitely not what I paid for. So I guess overall I was very disappointed as I could have taken cheaper options and had less of a walk to the terminal building.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Car Park didn't recognise prior booking and tried to charge 180 quid, on top of the 50 prepaid online. Phone call pointless, but lovely clerk at barrier fixed it for me, but this really shouldn't happen. Of course with a monopoly anything goes..”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Process was ok but the car park was overbooked. Cars going round endlessly trying to find spaces, vehicles abandoned in any possible space, on kerbs, on paths, some actually on the road blocking access to rows, we eventually abandoned the car at the end furthest away from the airport in a corner squeezed in up against a fence at the end of an aisle. It left us a huge walk and it was the same situation on the day of our return. Poorly managed car park which I won’t be using again.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Booking process is very nice and easy. However, finding a parking spot in the car park is very time-consuming and difficult. Would suggest that a more organised approach is adopted, for example, divide the car park into sections and fill up sections and guide the customers to the sections where parking is available. For example, Dublin airport parking does that very well. This would minimise the need to drive all around the car park looking for a space.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Functional - however pedestrian path from long stay carpark difficult to find and machine failed to recognise that my parking had been prepaid when I left.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“Used the multi storey car park for twenty days paid for in advance using Fast track. On my return I tried to exit using my ticket and up comes a message, I owe £960.00. After contacting someone on the emergency button I was finally let through. This is become a pain as I experienced this before.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Car front was covered in birds droppings- the condition was dreadful I would be ashamed to hand back a car in that state. The manager tried to justify i the Condition that there are birds everywhere, & he has to get his own car at home cleaned twice a month-I asked if he had paid £100+ to park his car-that was when I asked him to report my complaint I also asked him to take a photo of my car.
Received an email from your firm stating they will put £15 into my bank account to cover a car wash. Please have a look at the photo of my car & let me know whether you think I have a genuine complaint.-John Smith”
“Long term car park poorly signposted and took ages to find a space
Took nearly 20 minutes to leave because my stay was extended and I had to talk to the operative to have the barrier lifted”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Number plate recognition never worked on way in or way out.. Had to call Help.. When I put ticket in on way out, the machine tried to charge me £170... Another call to Help to sort out.. Both times with queue of irate drivers behind me..”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The Parking is fine - albeit some distance from the Airport Terminal building. However, the signage indicating the location to pick up the bus for the Plane Parking Bus is atrocious - we exited the Terminal Building from the International Arrivals door at the far end of the Terminal Building & then spent 45 minutes trying to locate where we catch the bus to the Car Park! Not amused !!!”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“I paid £37.00 for weeks parking, but after a delayed flight caused me to miss a connection I was about 15hrs late collecting the car and was charged £45.00.
Typical airport rip off.”
Thank you for your review.
I can confirm if you have overstayed your booking later than the time you have booked on your car parking booking you will be subject to pay the non pre booked rate upon exiting the car park. I would encourage you to contact the airline you flew with and seek reimbursement from them directly.
Kind regards,
Customer Support Team
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time
Kind regards,
Customer Support Team
“Poor experience. I booked online. The documentation which I had with me indicated my booking reference and registration numbers would be on the ticket. They weren’t. I consulted an attendant to ensure I was in the right place. He confirmed but said the references were never there.
I returned and the barrier wouldn’t raise with my ticket and had to call for assistance. Far from a slick process!!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“It's pretty clear that the Long Stay car park is the one least cared about by EDI. Cars parked on double yellow lines everywhere, lack of clear and effective sign-posting, lots of pot-holes and if you're in any way having difficulty walking (I'm recovering from a broken ankle) this is most certainly not a "short 12 minute walk" from the terminal.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Over sold with cars parking on kerbs & double yellow lines. Signage to terminal & especially to exit needs upgrading. Exit barrier didn’t recognise number plate & assistance curt at best.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Booked this car park twice now, great location but we have had issues every time we leave it asks us to pay an outstanding amount after it was paid online, very disappointing obviously there is something not working with your system, both times the person on the intercom has had to intervene. Does not make me want to book this again.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards
Customer Support Advisor
“Car number plate was not recognised on arrival. I had to buzz for a ticket. Very few disabled spaces available in the multistorey car park with a large number occupied by 4x4s without disabled badges. this needs policed better. On trying to exit we were asked for £75 even though we had prepaid for the 8 hours we were there. Another buzz to an attendant”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
