“Using the website to book was very straightforward and managed to book quickly. Car parking and access well signed and easy to follow- particularly having made myself familiar with the directions prior to arrival. I did book around 5/6 hours ahead of my journey however I was met with wrong car parking message on the entry point and had to use the intercom. The operator checked the master record and found my booking and permitted entry- upon leaving I was also met with a request to pay £170 at the exit point again I had to contact the operator through the intercom- exit then manually permitted. Whilst both interactions were swiftly executed and polite this could have caused significant stress had the access and exit been busy at the time”
“My wife and I arrived at the multi-story, and took our ticket from the machine. We entered the car park and found a space reasonably quickly. On the way to the terminal my wife, who is registered blind, wanted to use the loo. Unfortunately, the disabled toilet in the car park was absolutely disgusting - wet floor, no paper or towels, etc., so she had to wait until we got to the terminal. On our return, the car was where we'd left it, unmolested. When we got to the exit, the gate lifted automatically. Can't say fairer than that. Other than the state of the toilet, the cost for the week's parking seemed quite a bit higher, at £149.99, than the last time we used the multi-storey, but that's perhaps due to the time of year?”
“I was in the multi storey car park, only spaces available were on the roof - so we got wet, despite having paid £35 for the priviledge. Access and exit were smooth. Overall the experience was good but, as I was only there for 2 hours, it was nor worth it.”
“Due to Etna my return was 24 hours later than expected - I was unable to find anybody to speak to about paying the extra, told it could be £60 for 24 hours at the exit! Maybe need more obvious customer assistance at the car park”
“Fast park is a great service but have once again come out to find my handbrake had not been applied to my car. I have previously highlighted this. Staff should be trained to make sure the handbrake is applied. Some electric vechiles have an automatic handbrake others don't. This should be highlighted to all your staff”
“Multi storey convenient but super expensive. For a few days break. No need for 5 priority passes included when only 2 travelling. Better to reduce cost and add on per person travelling”
“I pre-booked a short stay Fri - Mon and paid the agree price on the app. On arrival I collected a ticket and found a space. On return, I drove to the exit only to find a much higher preset price on the payment machine which I was invited to pay by card. The machine only appeared to have a card slot. I didn't notice a barcode scanner. I contacted a member of staff who confirmed my registration number and name before raising the exit barrier remotely.”
“Excellent service, smooth every step of the way. Turn up, park, leave when you return - extremely straightforward and would definitely use the service again”
“Everything was absolutely perfect and couldn’t be easier and also great to be right at the terminal no waiting for a bus when we left the terminal building 5 minutes and we were gone superb”
