“Accessibility good, car park good, access to the terminal good but leaving the car park is a shocker, based on the fact that the automatic number plate recognition system rarely working. It's now a standing joke in our office and the wider business community about the chat required with the man in the control room to escape the barrier at the exit. This has been ongoing now for well over a year and the internet contains evidence of a plethora of drivers complaining about the same thing at EDI's premium car park. I guess this has gone past describing the issue as poor service and is into the space of someone senior just doesn't care. No pride in the job and no regard on how this consistent failure reflects upon them and their company. Also and finally, the chat with the man in the control room never ends with an apology. No humility or recognition on their part or on the part of their manager who has clearly overlooked the importance of such gestures. I guess they must be in charge of Sales Prevention? PS - this never happens at GLA. Do they have better technology or do they just care about the quality of service they deliver to their customers.”
“I always use fast park,the staff cannot do enough for you and nothing is a problem,on this occasion I was late due to my flight being late and diverted to Manchester so i was expecting to have to pay more but the staff on duty were fantastic and kept the payment as low as possible.
Fantastic staff and thank you very much,i will still use this parking as it’s just a very short walk into the terminal.”
“Very pleased with the airport parking. This was the second time I used it. Very reasonably priced and very easy to walk to the terminals! Mid stay parking is the best!”
“Reasonable value on the surface, but more often that not, the ANPR system doesn;t work with pre-payment requiring a 2-4min conversation at the barrier.”
“Great value and service. I feel the signage on the approach could be bigger and better (I missed it completely in the dark and wet the first time I used Fastpark), and better signage in the arrivals hall. Otherwise, it’s very convenient and the staff present are hugely helpful.”
“Multi-Story Car Park (MSCP) The signage is clear from the main approach road to the last roundabout and onto the first barrier where the machine issues ticket (i pre-pay/book to get discount). From there to the MSCP present ticket to further machine up ramp and park. I park on level two and use the complimentary FastTrack (direct link) and within 10 mins I’m standing in the Cafe Nero queue airside. On exiting the car park recently at 11pm it wouldn’t recognise my number plate – pressed buzzer quoted my registration, sorted. I drive a pickup and the wider ramp up/down great in comparison to other MSCP’s I’ve parked in. Overall, I would recommend parking here.”
“Excellent service when on arrival.
On our return however we along with several other customers had difficulty in obtaining our keys from the lockers.
The system would not scan our code and kept shutting down.
Had to contact staff member who attended and could not get the scanner to work. He had to open the unit control and reset the system causing a delay .
This is the only problem as I would not go elsewhere to park and hope this is resolved before our next visit.
Tommy Thomson”
“Although Ithe convenience of parking so near to Airport and the process of handing keys in was great, I was disappointed to see 3.5 miles were added to the car during my absence and both wing mirrors were adjusted to an unusual setting, the internal mirror was askew, the seat height was also at its highest position. Makes me wonder what happened to my vehicle whilst I was away”
