“On arrival informed that car park was full and redirected to Terminal surface overflow carpark. Took a chance and found a space on terminal surface. Redirection information and signage to overflow carpark should be much clearer clearly showing how close the proximity of overflow carpark is to terminal surface carparking originally booked.”
“Adequate facilities. What would help would be when you book, you tell me where the pick up point is.
Would also have been advantageous to actually get a reply from when I last used your car parks and a woman shouted and swore at me in front of my daughter for mearly asking directions. Funny how that was never addressed or followed up. Should be an instant dismissal offence.”
“I quite often fly at short-notice and the price for overnight parking can be very expensive. It's also often difficult to find a space on the terminal service car park. Disappointed that I'd paid for fast track yet had to wait 15 minutes just before 7am as there was a switch over.”
“Always found them very good but on last trip there had been an accident between bus and tram and the road to parking was closed, this is unavoidable and understandable but there was not enough in fact no communication for people beforehand, we had to go back out airport along to maybury and back to car park that way then walk to the terminal there was no one to even say the bus wasn’t runnng, this took a lot of time as traffic was very busy and made us late although we still caught flight”
“Signage could be clearer no number recognition on ticket no staff about to double check it was right car park Later found out cameras were not working.”
“This review is coloured by the fact that we parked the day after the tram accident.
I got an e-mail from you that morning saying that you were expecting us, but I find it extraordinary that you couldn't be bothered to mention that the normal access to the car park was closed or give us any advice on alternative arrangements. You clearly knew my e-mail address, but a senior manger in your organisation obviously decided that customers weren't important enough to be told of potential delays.as a result of the incident with the tram or given clear advice on the contingency plans.
We were stopped by an official in a high-vis jacket as we turned at the Hilton Hotel and offered a choice of parking in the multi-storey car park with some vague promise of reimbursement or going to Turnhouse Road and entering from there. Fortunately we knew Edinburgh well enough to find Turnhouse Road, but were dismayed to find no signage whatsoever to tell us exactly where we should go. We eventually sussed it out and were then told to follow a truck across airport land to the car park entrance.
Once in the car park, communication was again non-existent as nobody told us for a while that the buses weren't running. Why were there no information boards?
Communication is one of the most important parts of business, but in many businesses, including your own, it seems to be a very low priority.
On return, 10 days later, I'm pleased to say we exited without problem.
The car park itself is fine, but your attitude to customer care leaves a lot to be desired.”
“I use the terminal and long stay parking when I travel and on the last two occasions when leaving the car park I have been asked to pay despite having booked and paid previously. I have had to call the attendant who asks for all the details and allows me through but this is frustrating especially to the drivers behind me in the queue. My arrival and departure times have been well within the times stipulated in the booking. Very frustrating.”
“Arrived at around 12.00 pm on a Saturday & I decided to drop my family (4 adults travelling) and 4 suitcases off at terminal first using the short stay car park (cost a £1) then park up and then get the transfer bus to terminal myself without any luggage. I am so glad I did as after waiting over 15 minutes on a bus to come the queue at the bus stop was huge and everyone waiting did then not fit on with their luggage - I was ok as I did not have any luggage. around 15 people then had to wait on the next bus. My return to the car park was then at around 1.30 am on the following Sunday morning - had to wait around 15 minutes for the bus and then when I tried to exit the car park at the barrier there was a queue of cars waiting to get out - there was a problem with the tickets when placed in the barrier they were not valid - it asked me for £170 for my one week stay ! I pressed the intercom system at the barrier then after giving my car reg. no. I was eventually allowed out. not the hassle you need at 1.30 am with an hour drive home.”
“I did expect to park my car as per internet info. Reason is I had very bad experience at Cardiff airport where car was damaged. Guys were helpful friendly. When I was driving out machine was demanding £170! Had to call for help. Most carparks can recognise car number on way in and on way out? Hope it helps”
“Paid £140 in advance for 17 days parking only to be asked at the gate for £525. Quickly resolved by use of the intercom but was a bit of an inconvenience.”
“Well it was ok a lot of wasted time on arrival I would say because attendants were still getting used to their I pads on coming back to pick the car up once again a bit disorganized no one in the office took a while to get my key but again I think they are still bedding in the system last off all the car not what I would say was close to the reception area and I did not expect to have to move the traffic cones to get out of the section I was parked in”
