“Straightforward entry and exit but unbelievable for a capital city airtport there is no shuttle from long stay parking, no covered walkway in one of the wettest countries on the planet and no other country charges you to drop someone off- what a total rip off . You should be ashamed.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“I arrived at the airport the barrier did not recognise my registration I had to speak to a member of staff and the same back on arrival it’s meant to be stress free especially as it’s not cheap to park I was looking to park again for my next trip but at the cost with hassle not sure it’s worth it
Unless a credit was arranged for the hassle at that time in the morning with kids not great
thanks again
Keith”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Stayed in Long Stay, quite a bit away from terminal. Have always been able to get courtesy bus to the terminal but that has been pulled. You now have a long walk to the terminal. A big problem if you have luggage.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“The location of the parking and the shuttle bus service is good but the actual system of parking your car has clearly not been tested or being addressed. Booked plane parking a week in advance, rocked up to the plane parking barriers and ANPR did not recognise my plate. Used the call button who told me just to take a ticket where prices are 5x the prebooked price.
When it came to leaving the ANPR still didn't recognise me and had to call for help again who was extremely quiet, they told me to put the ticket in which tried to charge me £150, eventually the call operator eventually voided the ticket and opened the barriers. Quite complicated for what should a simple process.
There were cars before and after me at the barriers experiencing the same issues so it wasn't a problem with my number plate.”
Thank you for your review.
I'm pleased to hear that you were happy with the shuttle bus. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however, I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Once again, technology failure. I had to switch cars the day before and I updated my booking with the alternative registration yet when I left it was not recognised and I am told to pay the full £50 day rate. Then of course I had to press the help button and fortunately, once I quoted the original registration number I was released. This is the 4th time in less than a year I have had issues at Mid or Long-Stay in Edinburgh. The other issue appears to be the NPR system not picking up the registration number. When I complained about this last time I was told it was probably just a dirty lens !!! Funny eh ?...not.”
“I was charged twice . Once on line and again when leaving the car park . Not happy having to pay £12 for the day and then having to pay another £65 to leave the car park”
Thank you for your review.
If you think you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Signing is poor on way into Airport. First sign for "Long Stay Cat Park" directed my to the NCP long stay, not the airports own long stay. On way out exit sign not clear enough, the sign to turn left for exit was missing when approaching from around row J. The ticket machine said I had a £130 excess to pay, contact the attendant via intercom, and explained I had an Internet booking, they opened the barrier.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Multi-storey overbooked as usual, almost full. Very difficult to find a space.
Extremely difficult to get into car park to retrieve car after holiday.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Not too difficult to find on arrival, transfer waiting time very short. Due to delays beyond our control, we arrived back a day late, firstly sign posting for collection very poor, wrong bus taken, wrong direction given by staff on the ground took more than 30 minutes to find correct location. We were delayed due to circumstances beyond our control and arrived back in Edinburgh a day later, expected to pay a penalty for the extra day, but it was ridiculous, more than price for 6 day parking! Will not recommend nor use again.”
Thank you for your review.
we currently offer a 6 hour grace period to allow for any unforeseen circumstances. I can confirm all information on how to extend a booking is also within the booking confirmation. As per our terms and conditions if a booking extension is not made you will be charged the non prebooked fee.
Kind Regards,
Customer Support Team
“Booked and paid well in advance and on exiting was told I owed £360! Contacted the help and after ten minutes of giving my registration and also my booking ref was eventually allowed to exit! Will not be booking again!”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“the price was extortionate at 129.99 for the multi storey, as a disabled driver this is the most practical solution for access but the price was too high.
The car park was under road works so when we arrived back the access to the multi storey was closed and no signs were seen to direct you to the lifts. This meant walking along the road ramp with many other people doing the same thing. very dangerous and totally avoidable with proper notice and signs, there was no staff to help and when we finally got to the front desk the old man behind the screen was just plain rude and unhelpful.
to add insult the barrier then told us we had to pay 360 to get out! terrible system didnt recognise my booking and number plate. Absolute disgrace at the airport, next time glasgow airport for us!!!”
Thank you for your review.
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Booked and paid for correct time, on exit was ‘told’ by machine I owed £270!!! Phoned number for help, was told I was not on their system, spent a considerable length of time convincing them I did not owe this money, gave more info to them, and eventually barrier went up to allow me to exit, no apology, nothing. Very rude person on end of phone with no manners. Poor poor poor.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Poor experience overall I nerlver received a confirmation email when I booked and had to chase up to confirm car was booked in. We were dropped off at a different place from the pick up and when there was no visible signs directing you to the pick up point. We then had to walk to the carpark and just before we got there the bus stopped to pick us up where the driver was adamant we were standing at the wrong place😡”
Thank you for your review.
I can see that you contacted our customer support team who replied to you with your booking confirmation 1 hour and 30 minutes after you submitted your contact form.
I'm sorry to hear that there was confusion around the pick-up point for the shuttle bus, I will pass this on to the relevant team to ensure all signage is clear. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“When I arrived back in Edinburgh
The exit machine. Told me I owed
£510 I questioned this as I paid
When I booked,
My wife who has dementia was hysterical by this time I asked for a explanation, no reply just the barrier opening.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Poor - booked parking online, that bit was easy. Parked up, all good. Went to leave an hour later to be told I had an outstanding charge of £16.95 to pay, despite me paying online. Poor service.”
Thank you for your review.
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Totally stressful. I had arranged to pay £54.99 when I booked my car in for the week. When I returned home from a long day of travel I wasn't allowed out from the barrier without putting £190 on my credit card. If I didn't have a credit card I don't know what I would have done.”
Thank you for your review.
If you believe you have been incorrectly charged please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Got back late on Wednesday to find my car battery was flat. The on-duty person was very helpful and jump-started it for me but then I realised that whoever had parked it had put the radio on (tuned to Forth Radio - which I didn't even know existed) and left it on!
Unfortunately, as we were staying close by the battery was still unable to start the car the next morning meaning we had to call on the RAC who said the battery needed replacing. Fortunately the drive home charged the battery up and a check-up at our local garage confirmed it was OK but that cost us £47 so I am not happy.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“The parking was not an issue for me - that went smoothly. However on my return there was a genuine mistake with my return date. I pressed the button to speak with someone. The attitude of the assistant was shocking - very poor, very disappointing and extremely frustrating dealing with that attitude after a flight.”
Hi Lynsay,
Thank you for your review.
I am happy to hear that your parking experience was a smooth one.
I’m sorry to hear a member of our staff was rude when you were travelling through recently.
We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times. Please rest assured, your feedback is important to us and will be brought up to avoid situations as the one you described.
Kind regards
Customer Support Team
