“Very disappointed in Fast park !! On our return flight on 10th July at 130 am we had to wait for over 1 hour to get our car !!! There were a number of people in the same situation. We were panned of with a number to call as we were all due a refund, but on calling the number 4 times and and leaving a message each time, which has resulted in Nothing !!! Very disappointed customer”
“Really poor. Despite pre paid booking, we tried to leave after the week and couldn’t because we were told we owed £176. Eventually, with the assistance of a really helpful person speaking over the intercom we finally got it sorted . I would like to point out that the two bud drivers couldn’t have been more courteous and pleasant.”
“Our holiday flights had originally been booked from Glasgow, however Virgin changed the flights to Edinburgh. Edinburgh parking only offered 3 weeks free parking so we had to pay for an extra week, therefore being disadvantaged for taking the extra week. We had also requested through Edinburgh that we needed Special Assistance. We were informed that when we arrived in the Long Stay car park we should phone and that the office would arrange to provide us with assistance. We arrived in airport around 6:15am on 18th June and phoned only to be told that no one was available but as soon as they were they would come to help us. The operator couldn't say when. I phoned back ten minutes later and was told that nobody was available. I therefore had to negotiate two pieces of luggage and my wife in a wheelchair top the check in desk. Absolutely disgraceful. Why weren't we told in advance that there would be NO SUPPORT. I could then have dropped my wife off at airport with luggage and then parked the car. On returning to Edinburgh on 16th July around 7am we had to wait on the aircraft for around 30 mins before a wheelchair and attendant arrived. She then took us to the pick up point and said she couldn't accompany us to the car park. I then left my wife in the wheelchair and walked to car park to get the car and return to pick up point to pick up my wife and luggage and the find out that I had to pay a further £4 to get out of the pick up zone. I should point out that I am 72 and my wife is 73.
In summary, I found the parking and support process disgraceful. The operator on the phone was of no help whatsoever. I despair for any other people with mobility issues thinking that the airport will provide support to them. the whole process lacks good communication and care for customers!!!!!”
“The online booking process is very confusing with numerous options and prices. When you arrive at the airport, the parking signage is just as confusing. So it is very easy to book one thing and park in another. On exit you will then have to pay, in full, to get out. Although you can reclaim part of this, there is a fee, naturally. So 4 days parking which should have cost £80 cost £120 - more than my flight!”
“Arrived at 6 am and had extreme difficulty finding a space. There's no staff around to ask for help. I prepaid online and then discovered when booking in that I could've got a free park card from Virgin as our fight had been moved from Glasgow to Edinburgh. Cost me £139 but probably too late to recover it.”
“Despite booking and pre paying, on return after 5 days parking the departure gate would not open and asked for £165. This was corrected by your assistance colleague after a short conversation through the payment terminal. It is really not good enough it should not be necessary to have this hassle.”
“Charged for a booking and received no conformation and money taken from account, only realised the night before I had no confirmation so rebooked to avoid being turned away at the gate after driving from Glasgow. Not impressed”
“I prepaid parking for 2 cars in the long stay zone for 7 days ending yesterday and had to pay again in order to leave thereby almost doubling my original prepayment. The cars registration numbers are as follows: DA10XGP a dark blue Volkswagen Golf and SO12DXR which is an identical vehicle. As you detailed these registrations on your correspondence with me prior to the stay you will be able to retrieve the necessary information simply and then refund my overpayment. I intend to write to Edinburgh Airport if your response is insufficient and hope that no other trusting motorists have been affected in this way. The booking was a Long Stay Refundable type according to the detail on my printout. I would very much appreciate a positive and prompt response and expect to receive a rebate for the unnecessary payment.”
“Directions as to which parking lot you are meant to be in are a disaster. There are so many parking lots to choose from and it is so confusing that even though we paid for a better parking lot we got charged an extra £50 because we mistakenly parked in the wrong one. How Edinburgh Airport's system can't coordinate between the different lots and make adjustments if someone makes a mistake is beyond me. Worst parking experience ever. Beware!”
“Paid for the parking in advance for one week, then when I was leaving it charged me £176. No answer on the phone at the barrier therefore was left no option but to pay.”
“Awful. No SATNAV address. Very poor signs as you approach. The naming of all the different car parks is confusing and ambiguous.
Sings in the car park are useless. It’s not obvious how to walk out and how to drive out. I was stopped by other people asking me as I walked through and then found out why.
System doesn’t work well for motorcycles. It didn’t want to let me out. I ended up riding onto the pavement.
A very poor experience, rip off expensive too.”
“Booked parking weeks ahead of departure, the directional signage into airport and car park poor. No spaces left even though we had booked and had to park at end of row. Returned to car after holiday and when leaving car park the ticket machine requested £270.00!!”
“Drop off was brilliant, drove car in parked in lane, checked in and dropped off keys.
Collection was a completely different story, got back to the collection point after waiting 2hrs to collect our bags, scanned barcode and it said car not ready. Not really what you want to see at 4am after a 2hr delay inside the airport. Went to the reception area to be greeted by a queue of people in the same situation. The colleague who was working was trying his best to sort everything out so I can’t/won’t blame him but when you have paid for a service you expect to get that service. All the problems we encountered on this holiday were at Edinburgh airport.”
“First of all I always use Edinburgh Airport terminal parking as I find it by far the most convenient.
However, on this occasion I booked and prepaid for terminal parking between 4th and 11th July at a cost of £59.99. Unfortunately my return flight was delayed and after further delays collecting my luggage at Edinburgh Airport I was about 20 hours late returning to my car. On trying to leave the car park I discovered I had been charged £60 for overstaying … yes more than the cost of the original 7 days parking. I spoke with a member of staff at the car park to explain the situation in the hope the charge would be waived, however he was completely disinterested, told me it wasn’t the airport’s problem and I would need to pay the charge and reclaim it from the airline (easier said than done) before I could leave. Given by that point I just wanted to get home, I paid and left … although I had a strong temptation to block the exit and protest.
While I accept my late arrival was not the fault of Edinburgh Airport, I’m struggling to understand how charging more for overstaying than the actual cost of parking can be justified?”
“It was the worst experience ever. I couldn’t find the bus stop so had to walk over 20 minutes to the car park with my suitcase. I asked a few of the airport staff for help but no one knew where it was. Terrible experience for this price.”
“Little information on how to park in the Terminal Car Park. Booked 8 days, and on leaving the machine wanted to charge me when I had already paid. Terrible system. Amateurish.”
