Thank you for your review,
If you believe you have been charged incorrectly please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Whilst booking is easy, it appears the Edinburgh airport overbook the multi storey. Finding a place to park at peak season was difficult and luckily due to small car secured a small spot on top open floor. It would be better if they stated the number of available spaces on entry and redirected pre booked customers elsewhere with a discount if a lower cost service.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Nothing worked as described on line and way a delay and hassle. Did raise a complaint which was as much good as spitting in the wind.
They just want the money, customer service is nil.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Overcharged as ended up paying £100 for 5 days instead of £60. Had booked the mid-stay car park instead of the short stay by mistake ( more or less the same price). On return because i'd used the short stay car park they basically doubled the price. I travel every month now, but I'll look elsewhere rather than get ripped off like that. They adverise £45 for 7-days, charged me £100 for 5 days! Be careful with this place!”
Thank you for your review,
If you believe you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Absolutely disastrous. Non staff to handle the cars for incoming flights and families with young kids lying around on the floor after midnight. Will never use that service again.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“I paid £129 to FastPark my car as we have 2 little kids and we're heading overseas. A few big bags, pram, 2 tired kids and wanted to make sure we avoided any rain that would dampen our trip from the start. When we arrived we were told the Fast Park was overbooked and that would have to find another spot somewhere else. This turned out to be very far away from the terminal. It was absolutely pouring it down outside and everything I did to avoid this scenario came true. No help from Fast Park. And too much money to be treated so poorly.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“After paying what I see as a ridiculous amount of money to park a car,it took me the best part of 30 mins to get a space.
Surely if you have paid that amount you should have a numbered space waiting for you”
Thank you for your review,
Spaces are on a first come first served basis however if ever faced with the same problem in future where you are finding it hard to find a space, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Terrible - a complete scam. When I arrived I was told to go and park in normal car park after booking and paying for Fastpark. I complained and got fobbed off with the excuse that other cars arrived too early and I wasn’t entitled to a refund as I used the service. I don’t know there was a problem until after I had checked in. Buyer beware this is a scam - they advertise Fastpark and then bump you into normal parking with no warning or refund. Photo I have attached shows where you will end up parking.”
“Tried to charge me £550 for a prepaid parking in the multi story . I had to reach out to support , prove who I was , my email , how much and when I paid. Shameful”
“On arrival for a pre-booked slot in the multi storey, The machine indicated car park full - no spaces available. Used the intercom, reg no checked and got in ok. On leaving, arrived at the barrier to leave and was presented with a request dor payment of £330,,, Intercom not working properly - could not hear what was being said. Eventually tried the intercom on another lane and managed to get out. This whole process took about 25 minutes! Obviously a fault with the anpr cameras as the booking was for the correct reg no.”
Thank you for your review. It sounds like the ANPR system hasn't correctly read your vehicle registration when entering. I am glad you did manage to speak to someone at the time to get the issue resolved and I hope it didn't cause you too much inconvenience.
Kind regards,
Customer Support Team
“No spaces available, had to park car on hatched markings and hope the car wasn't damaged or towed etc.
Multiple cars in the same position driving round for upto 30 mins.
Lots of cars just parked wherever there was deemed "space" at the end of aisles etc”
Thank you for your review. I'm sorry to hear that you had difficulty finding a space. In future if you do encounter a similar issue if you press the intercom at any of the exit barriers a member of the team will be able to help direct you to an available space.
Kind regards,
Customer Support Team
“Absolutely terrible service. I had to wait over an hour and a half for my car to be delivered at long past midnight with 4 young children in my party. Although the staff were as courteous and apologetic as they could be there has been no contact, apology, part refund or voucher in recompense. Very poor management. To top it all off the ticket reader tried to charge me for overstaying upon exit.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Having prepaid I was asked for £550 at the exit machine. The phone was not working and I had to manoeuvre to another machine where I gave my reg no and was released without explanation or apology.”
Thank you for your review. It sounds like the ANPR system hasn't linked your vehicle to your booking when entering resulting in you being incorrectly presented with a charge when exiting. I am glad you managed to speak to someone at the time to get it sorted.
Kind regards,
Customer Support Team
“Booked in advance and paid my parking. When tried to leave after my 4 day stay I was prompted to pay £210. Luckily I spoke to someone to let me out but what if someone did not know better and paid the additional £210. Not a nice experience.”
Thank you for your review. It sounds like the ANPR system didn't register your vehicle when entering the car park which resulted in you being presented with a charge for a non-booked stay in error. I am glad you managed to speak to someone at the time to get it sorted and I hope it didn't cause you too much inconvenience.
Kind regards,
Customer Support Team
“Hellish,
Uneven surface , breaks wheels on suitcases,
So called improvements being going on for years with no noticeable improvements, pot holes disguised with slush when I was there, so tripped and fell- a bloody disgrace.”
Thank you for your review. We have recently commenced improvement works in both the Mid-Stay and Long-Stay car parks which will see an improvement to the walking route and a resurfacing of each of the car parks. I hope next time you travel you have a better experience.
Kind regards,
Customer Support Team
“I paid for fastpark as I struggle with mobility. However, sadly I was told on arrival that fastpark was full but I could go in a different car park at no extra cost. I got in the multi storey eventually. It was all very stressful and sadly not the service I paid for.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
