Hi Wendy,
We always encourage passengers to prebook parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Hello,
We always encourage passengers to prebook parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Extortionate prices for short term parking. I recently had to drop off my daughter, her husband and two small children. As they needed two trolleys I had to park in the drop off zone and assist them. By the time I reached the departure hall, left them with very brief farewells and exited the car park I had to pay £15 for 16 minutes. The previous week while trying to find the Express Covid testing centre in the dark I overshot the poorly marked entrance ramp and found that I had to continue through the drop off parking (£4) in order to have another attempt at finding the entrance to the testing centre. Altogether an unpleasant experience. I have used the multi storey car park on many occasions and find the advance purchase rates quite reasonable but short-term parking is a rip-off”
“A car park fit for a minotaur.
The signage and directions are terrible. It took us about 20 minutes to work out where we should go to collect someone who was arriving.
Instructions for payment were not really clear anywhere, and the payment machines were not working.
Also, why does this form have questions about parcel delivery?”
“I pre-booked and paid for parking yet when I arrived the system didn't recognise me. (Numberplate etc were correct). For entry I was told I had to take a ticket. After some discussion my booking was located and the barrier was lifted for my exit but it is not the uncertainty anyone wants hanging over the end of their trip.”
Hello,
I'm sorry to hear that you had some difficulty entering and exiting our car park. On occasion, our ANPR system can fail to read a number plate and I understand how frustrating this is. I'm glad that our Car Parking Team were able to help and they're on hand 24/7 to assist.
Thanks,
Customer Support Team
“The booking was unsatisfactory as I was charged twice.
Then, after arranging the deal, you tried to charge me the full whack at pre deal prices.
Thankfully, after taking screen shots and keeping emails, plus having to make a personal face to face trip to get refund for being charged twice, I was left wondering how many people would actually pay the full fee.
Felt your system was “at it” and will constantly be on my toes in the future.
The staff were great dealing with it but money is obviously King….
Won’t stop using you but will be very careful.”
Hi Derek,
I'm sorry to hear of the trouble you encountered when trying to exit the car park. On occasion, our ANPR system can fail to recognise cars upon entry and I'm glad that you managed to get it sorted.
If ever faced with a similar situation, please reach out to us and we will be able to look into it for you (and save you a trip!). Our contact information can be found on our website:
https://www.edinburghairport.com/help/contact-us
Thanks,
Customer Support Team
“With the recent withdrawal of buses from Longstay, I expected good signage to where the gap in the fence is to walk through to mid stay. There was absolutely none and it was foggy at 5am. A fellow traveller asked me for directions so clearly a common problem.”
Hi Calum,
We're always keen to hear feedback on our wayfinding and walking routes as it allows us to identify areas for change. I will ensure your comments are passed on.
Thanks,
Customer Support Team
“I didn’t get any confirmation email with instructions on what to do. When I left the airport the barrier machine wanted me to pay over £400. I had to use the intercoms and give my number plate to get let out. I don’t know if I made a mistake or not, but really needed a confirmation email with instructions on what to do when I arrived.”
Hi Alastair,
I'm sorry to hear of the trouble you encountered when exiting the car park.
It's very unusual to not receive a booking confirmation email and I'd encourage you to check your spam and junk folder as it may have ended up in there. I'm pleased that you managed to get things sorted at the barrier however if ever faced with a similar situation following a booking, please don't hesitate to contact us and the team will be able to look into it for you and re-issue the confirmation email.
You can find our contact information on our website:
https://www.edinburghairport.com/help/contact-us
Thanks,
Customer Support Team
“It was convenient but I was absolutely horrified to have to pay £12 for less than an hour. What a complete rip off. Sadly I had no choice as my daughter would have missed her flight if I hadn't gone in with her.”
“Although a good location, we were unable to exit the car park late at night as the message at the barrier indicated we owed £165.00. This was incorrect as we already had paid the correct amount for the required stay. After some discussion with the barrier operator on the microphone we were then able to leave. Not a great experience late at night”
Hi Anne,
I'm sorry to hear of the trouble you experienced when trying to exit. It sounds like our ANPR system didn't read your number plate correctly upon entry. I'm pleased to say that this doesn't happen often and I'm glad you managed to get it sorted at the barrier.
Kind regards,
Customer Support Team
“The parking itself is fine and the price is good. However the "walking route" to the terminal is a complete shambles, with no signage and no obvious way of avoiding main roads or stumbling your way through the car rental zones. A particular nightmare in the dark and simply not good enough.”
Hi Allan,
We're always keen to hear feedback on our wayfinding and walking routes as it allows us to identify areas for change. I will ensure your comments are passed on.
Thanks,
Customer Support Team
“disappointing service. we had short stay parking arranged but due to covid we were unable to fly. Because this was within 24 hours we were not offered a refund or even a move of dates- I understand this was outwith the standard t&c's but no effort was made to even help with the situation. Will look elsewhere (and have had more accommodating service from other non airport parking places)”
“My flight was cancelled so by the time I got back to Edinburgh I was greeted with a large parking charge which I have to wait for months to claim. Absolute joke”
“My flight was 20 mins delayed from my arrival. It then took 45 minutes for my luggage to arrive which resulted in me being 30 mins late from the time that I had anticipated leaving the car park. When I came to leave the barrier would not open as it said I needed to pay an extra £17. I rang for assistance and was told I was being charged as I was late. I questioned this and was eventually let out without paying more money. This was really poor.”
“We booked our parking at Edinburgh Airport through Jet2 and paid in advance for the two weeks we would be away. On our return we exited the terminal from a different point and found a lack of signage directing us to the Long stay carpark and no staff available to assist.
When we finally retrieved our car and drove to the exit gate we inserted the parking ticket in the machine and were advised that we owed £330 This came as a great shock as we had made all the arrangements to ensure a smooth parking experience. We looked for a staff member for assistance but there was no one present, finally we managed to contact an operative via the intercom who asked for the booking reference number which fortunately we had to hand and were able to quote this number so we were allowed to exit the car park.
Surely this should have been unnecessary as we had the parking ticket and had pre booked so the system should have picked up our booking and not asked for additional payment. We also wonder what would have been the outcome had we not kept the booking reference document with us.”
“Booked fastpark well in advance of travel.
Arrived at 0500 to realise fastpark is now covid testing.
Panic sets in.
Thankfully a voice via intercom of a nearby carpark we stopped at to try and figure out what to do advised us to go to surface parking then explain situation on way out...
Zero communication in advance to tell us Fastpark wasn't available, despite intercom voice saying Fastpark has not functioned for over 1 year...
Awful service and a lot of stress. Lost 30 mins before flight due to the hassle and inconvenience imposed upon us, meaning no time to eat before 4 hour flight. Absolute disgraceful service in advance, I will be in tough to complain formally. But absolute credit to the helpful Intercom person in early hours of 16th July who was very helpful.”
“Normally a convenient, if pricey service, but their refund policy for upfront car parking on flights cancelled by COVID-19 has been poor, considering hotels and airlines are providing refunds.
I did receive an email saying that they were in the process of offering a solution via credit note for any non-refundable bookings, but have heard nothing since. All things take time in the current situation, so If it does transpire that this is available, I will amend my review.
Edinburgh Airport invited me to review their service, so this is based on current situation.”
“I have used this service before with no issues , but this time my flight/holiday was cancelled due to the Corona- virus 19 and no flights ALLOWED to go, no one allowed to travel, was very disappointed that my charge for the parking service, was non returnable..”
