“We arrived at the long stay car part on 8th October and there was confusion given that there were no spaces left. We were forced to park beside an access road as our 'plane was due. Usually all goes smoothly but it seemed that there had been some kind of systems breakdown. We were worried throughout our two week holiday that the car would be removed or that some kind of fine would be imposed.
Bruce Manson
bruce.manson@btinternet.com”
“We arrived at the long stay car part on 8th October and there was confusion given that there were no spaces left. We were forced to park beside an access road as our 'plane was due. Usually all goes smoothly but it seemed that there had been some kind of systems breakdown. We were worried throughout our two week holiday that the car would be removed or that some kind of fine would be imposed.
Bruce Manson
bruce.manson@btinternet.com”
“i've enjoyed using the service several times, but the most recent (October 2016), the no. plate recognition cameras at the entry barrier did not recognise my car, nor did the car park area systems have a record of my booking even though booked via offical site, which lead to a delay to be able to check in.”
“Reasonable price and great location just minutes walk from the terminal. But - the number plate recognition technology didn't work. This is not the first time.
So upon arrival I went to the service booth to get my ticket validated but was refused and told that I would have to give my booking reference number upon exit. This meant that at 1 in the morning in a poorly lit carpark I'm having to scrabble around for booking documents and specs while talking over the intercom with the service guy before I can get through the barrier. Not a good experience.”
“Whilst attempting to leave the car park the barrier would not open with our ticket and said we were owed £295, (we had already paid online 2 weeks previously ) and we waited a good amount of time on someone finally answering the buzzer. Luckily we still had all the details of the transaction and reference number at hand and gave this to the man who answered. In our info it said the machine would read our number plate and we could proceed through the barrier so at 2:30 in the morning it was the last thing we needed after a long flight. Perhaps this happens to a lot of people?”
“Could do with better signage, after driving by the entrance twice, and costing an extra 2 pound we finally got into car park. No hassles from then on.”
“Online booking easy. Directions to parking was clear and easy to find. Once in parking difficult to find a space. Cars had to park outwith bays as no spaces available. Luckily we found a space but wouldn't have been happy paying for a week to have my car parked in the road. Easy walk to terminal but on return further from arrivals and on a cold wet night it might be better parking in a cheaper, further away car park and getting a shuttle bus straight there.”
“I was disappointed when booking in to find the long stay car park full when we had clearly booked well in advance. We were then told to park in the medium stay car park and all things would be worked out for us on our return. Imagine our horror when booking out of the car park to find a £450 bill. Obviously the paper work had not been carried out.”
“On arriving at the long stay car park which was easy to find as it was well posted. It took over 15 minutes trying to find a parking bay. While driving around the park we saw several other cars doing the same and quite a few cars parking by the side of the road or where ever there was a 'space'.
On leaving, the ticket machine did not recognize we had pre-paid and after driving around trying to find the office, we finally realised we could talk to an operator through the ticket machine. The operator was cheerful and helpful.”
“The mid-stay car park was not as well signposted, especially coming out of the airport, as it could be. There are still sites under construction to either side of the rather lonely pathway and, as a woman, I would not want to walk this alone late at night or very early in the morning. For the same price, I would stay in the Long-stay carpark and take a courtesy bus next time.”
“The parking at Edinburgh Airport is the usual monoplistic rent seeking extortion that we have come to expect from airport parking in the UK. Parking for a week will usually cost more than your flight unless you are going intercontinental. If you can get dropped off and picked up for less than £60 its better to avoid the parking all together, in these days of Uber thats a pretty far range.”
“Parking totally fine, however, upon losing my ticket the older gentleman who was on the information desk was incredibly rude, patronising and essentially looking for an argument. I did not rise to his behavior but it was off-putting to say the least.”
“On entering the car park we noticed the wrong registration of our car was printed on the ticket. Had to phone number to sort that out before leaving to go on holiday as we did not want any trouble exiting the car park on our return. Ten days later returned to our car, tired and wanting to go home as it was early in the morning. Leaving the car park and putting in our ticket we were horrified to read a £390 payment was required before exiting. Again we had to wait to get this error sorted but it was stress we did not need.”
“Bus to the car park stops far too far away from arrivals - and departures. There's not even 100% undercover access from the bus station to the terminal. Ridiculous when it was raining. Tuesday morning.”
“We approached the airport looking for the Long Stay car park and followed the first sign we saw but this took us to the wrong place. There are several car parks operated by different companies so signage should be improved. Signage with instructions for those who paid online should be put up. We had difficulty identifying where the shuttle bus stances were when we came out of arrivals, we could see stops A-H but then changed to 1-10 for some reason.”
