“Easy to book convenient but very alarming on returning from my holiday and leaving the car park for the meter at exit to say I was due £180. I was not late the parking ticket was pre- paid and the help buttons on the ticket machine were confusing.
Sort this out and 5 stars would be awarded”
“Easy and quick to get to terminal. Straightforward to find and lots of spaces.
However I am yet to use it when the number plate recognition has worked.
Staff always very helpful and speedy at helping with this though.”
“Hi I have used the long stay car park many times in the past but last night I had to walk from the bus stop to my car due to the access in an out of the airport reduced to one single lane with three way traffic lights. I got to my car faster than going by bus.”
“having purchsed parking before my holiday and upon return, where the promise was just put card in machine and you are good to go,i was asked for a further £154, it did get sorted after a while,but so much for no plate recognition and the automated systems that are now in place. if the sole purpose is to slow everything down and cause problems then it works.
to say that i was not pleased is a bit of an understatement”
“Not the easiest to find the multistorey entrance, ended up in the drop off and had to pay £1. On the way back, went to validate ticket by mistake, apparently you dont have to to do it so got a bit delayed. Used the press button for assistance, operators OK but a bit brusque in reply.”
“The good things about the short stay car park are that it is very close to the terminal so you don't have to walk far and you don't have to wait for a bus, you can get very good offers, and the registration recognition system. The problems are that prices vary considerably week to week so that you never know when a good offer will be available, the car park is usually very full so you drive around for ages looking for a space, and the recognition system doesn't always work.”
“Great parking, great shuttle service. On trying to exit the machine tried to bill me considerably more than the prepaid amount. Quite disappointing really.”
“Arrival was good; easy to find a space on the 2nd level, straight into Fast Track, no worries. But on return, a queue of cars trying to exit showed a problem. Not for the first time. So I insert my ticket, nothing happens, press the intercom button, eventually answered. I'm asked for my booking number - not to hand, so I give my vehicle registration and name. Eventually the barrier is raised. Come, on, you can do better that this. For what you charge, I expect a smooth, trouble free run; I don't expect pointless hassle because your system is not working properly.”
“The booking and directions I received where spot on and easy to follow. The bus to and from the airport was also easy to catch. My only concern was on leaving carpark and after inserting my ticket into slot at barrier which did not open I looked at screen to see a notice saying I had overstayed (not true) and owed nearly £59. I pressed the help button and after explaining my situation to the person I was speaking to and supplying my car registration the barrier was opened without any explanation of what the issue was.”
“Return from Heathrow on the night of the 4/11/16 was a bit of a disaster. The BA flight touched down at 22.05, pretty much on time. We couldn't get off the aircraft for 15 minutes - no explanation given - walked across the tarmac to find ourselves pretty much as far from the terminal exit as possible. So a walk of what I can only call Gatwickian proportions. Fortunately I didn't even have hand baggage. The walk to the bus collection point for the car park is also a fair hike. Why can't they run thro' the collection/drop area next to the terminal entrance? Caught the bus to the long stay carpark where I had prebooked on line and parked the car that morning. On exiting the car park the system demanded the full 24 hour undiscounted rate of £32. It's about quarter to 11 now and I'd been on the go since 5 that morning...... The automatic number plate recognition system had picked up the wrong number (B instead of the D) and issued a ticket as AD59BLO rather than the AD59DLO it should have been. Once we had worked out what had happened the staff on the end of the phone were helpful and eventually let me out. Just to make my 60 mile drive to Coldstream more interesting the M8 was closed for renewal work......
So 2 issues really -
Why on the last flight in from H'row, always full and a 767 (so a decent number of passengers), who all wanted to get home, were we held waiting on the aircraft?
How is it possible for your recognition system to misread a plate? Perhaps the system needs to check the back number plate as well?
Regards
Tony Moore”
“The parking is in an ideal location and reasonably priced. The directions provided were poor. on approach to the car park there was two lanes ( marked taxis or drop off, no mention of parking) The two lanes became three with the third lane feeding the car park but no obvious signage to alert you to this and by the time you work out the third lane is for the car park it is too late to change lanes. I had to go through the drop off and go round the ring road again. Even though I now knew where I was going, on the second run, I still did not see the signs so if they were there they are no obvious. On approach stay in the taxi lane and watch for a third lane to appear on your right, just after the bend and take that.”
“The same thing happened to my girlfriend,went to go out the barrier,after coming of a long flight,late at night and did not let me out saying I'd need to pay £70,even though I booked weeks in advance,why did this happen again,”
“I pre-booked and paid for parking before I went on holiday. On trying to exit the car park on my return I could not and the machine was showing that I owed £115. The amount I paid was considerably less than that. I had taken advantage of what I considered a good offer (21/8/16) even although I was not leaving until 25th of October. It was really disappointing to find that the system did not work. Tired and cold with a longish journey in front of us this was the last thing we needed.
The good news is that the gentleman I spoke to over the intercom was patient and helpful and had after I had given him the booking reference let us out pretty quickly. I have no complaints about anything else but would be really interested to know why the system appeared not to work. My booking reference was EDI-TSWK-3144473.”
“On entry the camera at the barrier didn't recognise my car, in Glasgow your number plate is displayed on screen. Pressed buzzer for assistance and was told to take ticket and proceed. The ticket had my registration number on it. On exit the machine didn't recognise my ticket as pre paid and asked for £42! Pressed buzzer for assistance and was told it must have been the way I drove up to barrier!!!!!! No apology for the fact that I had to hold up all the traffic while he checked my reference number.
I usually fly from Glasgow and have never had a problem but that's not the first time this has happened at Edinburgh. Dissatisfied in that respect but the actual car park is well lit and very good.”
“The booking process was very straight forward, and on arrival at the Carpark i got my ticket however on my return, when i exited the carpark, the barrier machine didn't acknowledge my pre-paid booking , asking me to pay £42 for my 13 hour stay. I had to dig out my phone to find the email with the booking reference and then buzz the control intercom. Thankfully they accepted the booking ref, and i was free to go with nothing to pay. Technology failed at the last hurdle ( barrier)!”
“Edinburgh Airport has recently refurbished. The security area is really fast now but don't waste your money on buying fast track. The fast track is slower then the regular queue. They also did this annoying thing that you have to go through the duty free shop before you can go to a gate. The walk is quit long so if you are tied for time you may miss it with all the shoppers blocking of your way. The selection of shops has improved. You now have a good range of high end and high street stores. The extension also means that more flights are now parked remotely and you are using busses to get to the terminal. The bus exist is at the far end and you then have to walk along the whole terminal before reaching the exit. Once the refurbishment is finished I hope the signage is much better to find taxi and drop off area which in the moment is very hidden away.”
“On trying to leave the medium-stay car park, we presented the card with barcode we were given on first arriving and the automated barrier informed us that we owed £240. This was unexpected as I'd paid to use the car park until 2am (Friday 28th) having anticipated that either our Easyjet flight could be late arriving or that UK Border Force were being their usual efficient selves. Trying to locate the printed copy of the email receipt from luggage in the dark with insufficient lighting and rudely abrupt staff on the other end of the comms does not make for a pleasant experience at 1am in the morning. No explanation was offered as to why the barrier had not opened or had initially demanded extra money, no apology offered and not even a 'farewell' or safe journey home. I suggest that a more customer-focused staff review policy be put in place and that IT systems be reviewed such that automated barriers actually operate to the times customers have paid for and given how dark the car park is, some LED lighting would be reassuring for customers arriving at night. Despite the convenience of the location and the affordable price of the service, my wife is against using the service again, hence the 'average' rating.”
“Would have got a better review had they not tried to charge me on the way out again despite having had a booking. To be fair when I explained this at the barrier I got straight through.”
“I've always found parking at Edinburgh airport long stay car park to be reasonably priced. That was until I recently parked for 4 days and was charged more than what it cost me for a 22 day stay in April/May. It appears that as the airport gets busier, the charges go up, and this is not exclusive to car parking.
The courtesy bus service is frequent, but, along with others, drops you off at far too great a distance from the terminal building, particularly for those with luggage and children.”
