“I haven't received ticket, after I had problem with leaving car park. Speak by microfon that is nightmare. Second time in this month and same problem..... I'm disappointed.”
“1) Signage to enter the lot (whilst driving) was poor. I am not convinced that the instructions with the booking email were clear but, regardless, I could not read them whilst driving. 2) ANPR did not appear to be working. 3) Upon leaving was asked to pay £180.00 and the attendant could not find my booking by number plate, name nor booking reference number. ** The one good thing is that there was an attendant who provided good advice and directions.”
“Would be much improved if you put transfer buses back on. I struggle with walking and there was no empty spaces till row G arrived back at 7.15 pm snow and frost and had to walk rather a long way with 2 cases. Not impressed!!!”
“Good fast track for ease but charged an extra £4 on exit. After a long day of travelling and just wanting home, it’s a great way to boost the parking revenue. Not sure why charged extra, as arrived and depRted well within booking period.”
Thank you for your review.
It sounds like you have been charged in error at our exit barrier.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“This is the second time that the barrier didn't work and we had to speak to a member of staff to find our booking and let us in and out. Not a great experience leaving at midnight and having to physically find a member of staff in the parking garage to help us.”
“Difficult to find a space. paid in advance. On exiting in the dark and wet the barrier machine insisted I owed £140. couldn't see the button to press to get a voice as the lighting / signage is so bad. Had to go back to the nearest pay kiosk and get it sorted.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The parking itself is fine - it's safe and well lit, which is all you can ask for an outdoor carpark. The issue is the signage which is HORRIFIC and causes huge stress:
1. The PlaneParking has been shut for a while now due to the old covid test centre which means you are automatically upgraded to Long Stay (fab). The problem is that it only tells you that in your booking confirmation email - even if you did read that through in detail (who does...?), you need to remember it from the time of booking which may be days or weeks away. There are NO signs on the road to say that's what's happened, so at 6am, you drive past the gate you need, find the place you booked is shut, then frantically panic about where you park to not miss your flight. A simple sign saying "For PlaneParking, use LongStay entrance" would do it, but ideally you want 3 - one after the mini roundabout, 1 at the LongStay entrance and 1 at the closed PlaneParking entrance. I was one of 5 cars making a u-turn and deciding long stay (with potential extra charges if that wasn't correct) was my only answer. The fact this had been in place for so long is ridiculous - I found the same situation in 2021, but a) forgot and b) would've expected it was back to normal, so only realised once I'd reached the closed gate.
2. The signage inside LongStay is ridiculous. When you are out at the parking blocks further from the exit, there are plenty Exit signs, but as you get closer and closer to the exit, the signs stop! If you drive in the direction you can see the gate, you will end up in a parking dead-end, because there's actually a little loop to get round to the gate - you need to figure out that you should drive past it and then turn hard right to come back.
This seems like a whinge, but beyond safety, the one thing you need from an airport car park is for it to be easy to get in and out of in a hurry - the signage situation makes that impossible unless you are a regular and causes huge unnecessary stress to passengers”
Hi,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Service Team
“I parked the car for 4 days, Monday morning to Thursday evening. I had to bring my wife's (petrol) car as Edinburgh airport STILL does not have charging facilities for BEVs. (Come on Edinburgh Airport! The nearby Park and Ride has >50 charging bays - Edinburgh Waverley rail station has 84!). I had pre-booked (and pre-paid) parking at the multi-story car park, but when I put the ticket in the machine on exit, it asked for a payment of £180! I went to the help desk and they sorted it immediately (well done, great service) - but this is the fourth consecutive time this has happened with pre-paid bookings. Need a software upgrade somewhere to match number plates to bookings more effectively?”
Hi Paul,
Thank you for your review. I apologise you had to use your wife's petrol car to reach the Airport campuses.
We currently have an action plan in motion to install Electric Vehicle charging stations across the Airport premises and we hope to soon make this service available to the public.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to sort it at the time.
Thanks,
Customer Support Team
“Everything went well. Really close to the airport and booked the VIP lane in security. But on returning to carpark I was met with £17 extra charge. I had booked until 1:30 instead of 13:30. It was my fault but quite clearly a mistake. I still had to pay it. Double check that 24 hour clockwhen booking!”
HI Helen,
Thanks for your review. We, like many other business operate using a 24-hour time format. On this occasion, you have been charged correctly for your overstay.
Thank you,
Customer Support Team
“Asked to go to the Mid stay park (£9.99). Unknown to me I was upgraded to Longstay (I thought what was on the email was an OPTION to upgrade). When I arrived at Mid stay the barrier would not recognise the number plate so I took a ticket. Then I realized what had happened. So then on my return, I was charged an extra £50. The ticket machine in the car park would not work despite several attempts. Finally managed to leave using a credit card at the main exit. I will write to reclaim the £50.”
“Booking process is easy. Prices are very expensive for short stays. I live in the Scottish Borders, a rural area with limited public transport, so using my car is the only way to get to the airport. The location of the mid-stay is good with a quick walk to the terminal. My biggest issue is the exit system. You have a single lane for leaving and for me, 1 time in 3, the recognition of my ticket fails and I have to call someone who (when they eventually answer) lets me out. It seems the number plate recognition is very flaky and needs to improve.”
“I pre-booked and paid for parking and when leaving the car park within my booking period I was charged an extra £4 to exit. I have no idea why as I had already paid £80. I've tried to contact Edinburgh parking team but there is no one on the phones and only a chat bot which was useless. Filled in a form and still waiting for a response. If your using the fast park assume there will be additional charges to get out and no-one to help you.”
“After a delayed flight of an hour, the last thing you need is a delay in the car park. Numerous problems with vehicles in front then when I eventually got to gate my ticket said £144 excess. Sorted pretty quickly but for what I paid to park not good.”
“While other car parks are closer to the terminal, the price reflects this. In the long stay in years gone by there used to be a bus, this is no longer the case, so if you are less good on your legs, or have multiple luggage it is not an easy walk. The signage to the terminal is not really that clear and a lot of the route is in poor light and a few parts flooded. If it is raining, tough, you are going to get wet. As far as the prices, be this a tactical strategy to get travellers to use the bus or tram, the prices are a complete exploitation of customers, a rip-off compared to what they used to be. Edinburgh Airport parking is a cash cow and while there are other options, they exploit their monopoly.”
“Parking is excellent and close to covered walkway.
However there should be warning sign to tell drivers of longer/Eder vehicles that it is almost impossible to go through the ticket barrier and turn left without damaging wheels. Two cars in front of me had the same problem.
Get it altered and stop the grief.”
“We used Long Term Parking. Initially, it was difficult to find our route to the terminal building. Once on, it was full of puddles which were hard to avoid as some were at gates. If it had been raining we would have been soaking wet for our flight, and our journey home.”
“It was quite stressful to see a message at the barrier saying I owed £155 when I had prepaid my parking! The person at the barrier wasn't particularly sympathetic and couldn't find the registration of my car, which I had changed a couple of weeks before. Not a great experience.”
“Appaulling Exit Process. We had prepaid, but on exit, after entering our ticket, a demand for payment for roughly 4 times the amount flashed up and the barrier stayed down. On contacting for help, we were allowed through the barrier with no explanation of what had gone wrong, or apology. Very stressful experience for elderly people late at night after a long journey!”