“Pre-booked parking for a 5 day holiday, however on our return exiting the car park we were requested a further payment of £160. Thankfully we were able to resolve, but still frustrating to deal with after a long haul flight.”
Thank you for your review. It sounds like our ANPR system hasn't picked you up on entry and charged you the roll-up rate in error, this doesn't happen often but I understand the frustration it can cause. I am glad that you managed to speak to someone to get it sorted at the time.
Kind regards,
Customer Support Team
“Was great up till having to collect my car , got keys fine then had to walk around the carpark for 20 mins trying to find my car in the pouring rain because it had been parked in the wrong slot to the number that was written on my keys , very disappointing end to my holiday 👎👎👎”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We have had ongoing issues with our ANPR system in some of our car parks for a number of weeks. We are working with our suppliers to get this fixed and we appreciate your patience whilst we work on this.
Kind regards,
Customer Support Team
Thank you for your review. Valet car cleaning is not something that we offer currently have not for a number of years. We do offer our Valet car parking service which is FastPark however.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Absolute awful normally park at multi story tried this fast park out I get it’s fast but when we got there the gentleman was so rude my daughter was rushed out car we all were forgot back pack due to it then when picked car up had complete flat tyre never use service again was dreadful”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Extortionate pricing for what you get. QCar Parks are at least clean and cheaper and with wider spaced out parking bays....
Tiny space, which often cars are parked over two spaces. Car Park itself is filthy, overall the look of the carpark is an eyesore.
Terrible that you charge so much for something that poor. Just taking advantage in many regards and not even investing the profits back into the airport.”
Thank you for your review. Our car parking spaces are the same size as the standard across all car parks in the UK. I'm sorry to see that you found the car parks dirty this is not the standards which we would expect and hope that the next time you travel this has improved.
Kind regards,
Customer Support Team
Thank you for your review. On the day that you travelled we experienced a power outage in our Multi-Storey car park which resulted in all of our lifts being out of service. If you can reach out to us via our contact form we can look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. In future if you do need to reach out to us if you use our contact form which can be found here: https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“On my return to the airport I found the parking space was covered in broken glass. I hadn't noticed it when I arrived as it was very early & I was in a hurry. However, I guess it was already there when I parked as I found bits of glass sticking to one of my rear tyres on my return. Fortunately they were not large enough to burst my tyre.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“On booking on line it was so easy, arriving and parking perfect, came to drop off keys, I had to ask for assistance, I got a very grumpy rude man that told me I had to pay another 15 pound as I had booked wrong and there was no flight at that time, I showed him my flight times he went away and came back with a different flight, I tried to say that I was arriving back at 2.20am, he said no it's 16.20, you either pay the extra now or have to pay it when you pick up car! We paid then!
Only to arrive back on the flight I had shown him and Yip No Car! Absolutely shocking! A nice man tried to sort it out but by this time it was just after 4am I was getting distraught, the gentleman said he would be back in 10 mins, after 25 mins I went and spoke to another man yip the same man that told me I had to pay more, yet again he was so rude and not just to me either.
Total shambles of what should have been an easy experience all because an over Zealous staff member with Bully boy tactics, who would do good going through a customer relations course!”
Thank you for your review. To allow us to investigate this for you would you be able to reach out to us via our contact form https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“No barriers or parking ticket on arrival. Very hard to find intercom on the barrier in the dark on return. Got soaked looking for it. Arrow on console does not point to the intercom button! Long delay waiting for a reply didn't help.
Website failure made it impossible for me to book extra time after delayed return. Incurred £50 'penalty' rate to gain exit. I had contacted the company in advance about my problems with the website. Response by email was good but I never received any explanation or apology about the fault.”
Thank you for your review. I am sorry to see you had difficulties trying to speak to someone in our car parking team but I am glad to see you eventually managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
Thank you for your review. I'm sorry to see no one has yet gotten back to you. Please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Did not acknowledge my booked and non helpful to resolve the problem so in the end up had to end up paying double than I had already paid as I two very frustrated kids and and very non helpful reply through the machine.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
“Paid my £56 for a parking space for 11 days, drove round the entire parking lot twice, No Empty parking spaces available. Numerous other cars parked on corners etc, I also had to park at the end of a row of cars on the roadside. Terrible!!!!!!!!!!!”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
