“I was happy with the parking however there was an issue when leaving the car park.
I presented my parking ticket and the machine produced a charge for £145 instead of opening the barrier, this was the second time this has happened to me recently. Thankfully the person on the end of the help button was able to override this and open the gate.”
“Wszystko dobrze tylko że pracownik który pomagał mi przy wydruku biletu na parkingu wbił godzinę przylotu samolotu czyli wcześniejszą niż ta do której opłaciłem parking i została mi przy bramce wyjazdowej doliczona opłata w wysokości 7 miu funtów. Uważam że nie jest to uczciwe trzeba przecież też przejść odprawę. To są dwa aż powody do nie naliczania dodatkowych kosztów.”
“Arriving at night, I failed to see the Doubletree Hilton as advised and do found it hard, especially with the poor signage and poor road surface paint. I was not sure how near to the airport I could park and also found the parking place marking signage too diffuse for precise memory of where I had parked. I’m over 70 but the long walk into the airport was not a problem but finding the car after meeting my very tired guest was a problem. I think these issues will probably not be a problem who is familiar and a regular user but I use the airport parking maybe once a year and it always seems confusing.”
“I pre booked the multistorey car park. The directions took me through the drop off and pick up area and I was charged £6.00 to go straight through. I was in there about 1 minute.
When I eventually found the way in the parking was fine.”
“Reasonable value on the surface, but more often that not, the ANPR system doesn;t work with pre-payment requiring a 2-4min conversation at the barrier.”
“Although Ithe convenience of parking so near to Airport and the process of handing keys in was great, I was disappointed to see 3.5 miles were added to the car during my absence and both wing mirrors were adjusted to an unusual setting, the internal mirror was askew, the seat height was also at its highest position. Makes me wonder what happened to my vehicle whilst I was away”
“Great location but after I put the parking card into the machine trying to exit a message appeared saying I owed £180. It was rectified by the operator but the appearance of the message wasn’t a great experience.”
“We normally fly from Glasgow but decided to try Edinburgh Airport instead. In the end it cost us £35 more than normal but the service was fairly good if a bit soul less. Going we waited 10 minutes while on returning it took the full 18 - 20 minutes. It is a strange experience in that the bus arrives, doors open, nothing is said and then the bus moves off. The 1st interaction with the driver was when on our return when alighting from the bus, my wife said a polite thank you and actually received a reply. No one received help with their cases which is a given with the private sector. Would I use plane parking again - possibly if we return to Edinburgh.”
“Car was ready when arrived and generally happy with service but the car seat heaters were left on full power so not sure how far the were driving my vehicle to park it and the drivers seat was left in some other position”
“The booking process and the parking itself was great. However, we did have some difficulty in locating the terminal multi-story carpark on arrival very early morning. We arrived in the dark and the sign-posting was unclear and difficult to read in the dark. We even ended up in another carpark and had to buzz to be let out and asked for cleaerr directions to the terminal multi-story, which we then followed.”
“Pre paid for multi storey. It wasn't clearly marked when we got there.
Got a ticket from a barrier we came to.
The ticket didn't work in the next barrier. It obviously didn't read our reg.
Had to press button for help. The help was quick but they opened the barrier and just cut the line off without saying anything to us. Very rude.
Had the same again on the way out, message came up on the barrier that we owed £290, pressed help button. Explained we had paid, they said hang on, then just opened barrier without a word. So they just must all hang up on you without saying that it was all sorted.”
“It's convenient, but overpriced! I have been using Plane Parking for a few years now, but feel the price increase has made it too expensive for me and I will now be looking into cheaper alternatives”
“The automatic numberplate recognition didn't work, so had to summon help on the buzzer, on both in and departure. At least the help was speedy and efficient. The closeness to the airport will definitely make me use the long stay again.”
