“The plane parking bus took a LONG time to arrive at the airport. Bus mounts pavement to get turned and big queue at bus stop had to move. Plane parking bus stop is woeful - wind and rain blows through easily - as if it’s been designed by someone who doesn’t understand weather. The parking area needs more zone signs. Litter and cigarette ends all around the bus stops, yay! The bust stop shelters at the car park could do with a wee once over with a duster and maybe a wash (urine smells). Clearly this cash cow is the cow that keeps on giving - your mum would be so proud!”
“Well maintained car park, always plenty of space. However, upon leaving, the barriers never accept the registration and tell you you have a large fee to pay so you have to buzz the attendant. Never have I been able to just exit without hassle using these car parks.”
“What I liked:
Easy drop off (not that others have been hard)
Very convenient to be one to two minutes walk from the terminal.
Key collection is pretty straightforward.
What I didn’t like:
The price (double what I usually pay!)
Absolutely no way to get in touch if something goes wrong or you have a question (I don’t count an email that still hasn’t been answered 5 days after it was sent and was urgent as I was very concerned to find my car unlocked when I checked its charging status the night before returning!). The ‘chat’ function doesn’t appear so no option there and you can’t actually leave a message on the 7ppm phone number because it doesn’t give that option. Being able to contact you is an extremely important feature, you should address it.
If a customer’s car is going to be unlocked for a period of time when the charging is finished or just about finished, you need to either make this information known, or provide a way for customers to check. I couldn’t lock my car because the ignition was on, either for windows, radio etc, or to drive, and I don’t consider a secure car park with CCTV enough reassurance that something may not have gone wrong. I didn’t know if someone had forgotten to lock it and left it turned on, or was just returning it to the car park after charging. I did monitor it for a while before emailing. Eventually my app showed it locked, but I would have been much happier if I had been able to just check- or better still, had known more about the charging process so that I knew to expect such a thing.”
“Coming into the long stay was fairly straightforward but trying to exit was not straightforward. The first barrier did not accept my ticket and stated that I needed to pay £265.00. There was no button that I could see to speak to an assistant. I reversed and tried a second barrier but again the machine would not accept the ticket and again said I needed to pay £265.00. I did see a button to speak to an assistant and when I got through I was asked for my registration, which I gave. The barrier then came up but there was no apology, which I would have thought would have been appropriate.”
“My journey into the plane parking area, parking and pick up was without issue. The barrier recognised my vehicle on entry and exit and there is a frequent bus shuttle service.
My only gripe is, as I returned 5 days earlier , I have been trying to find a contact detail to claim 5 days parking back with great frustration. There isn't an option to actually speak to anyone, so I have had to email Edinburgh airport parking to which I am still waiting to hear back from.
For this kind of service the website doesn't give you any clear choices, probably hoping they will get to keep the money for nothing.
I will wait to hear and update my review if and when this happens.”
“Great parking area, easy walking distance to terminal. Only downfall was on leaving at the barrier it stated I owed money despite my booking, so must be admin error. But apart from that I’d use parking again”
“Drop off is utterly brilliant very easy.
Pick up, we found it hard to find the correct car park. Then when we left the carpark we were given a ticket and had to pay another £7 to get out.”
“The process it self was seamless, car drop off is easy, pick up also easy, won’t i was not impressed with, was the need for someone to change my radio station, connect there android phone to my car and adjust my mirrors, in the short time they take to park my car. Pick up at 3 am, don’t would of been nice to just get in my car and relax but full blast music on my radio wasn’t appreciated”
“Pros: conveniently located parking, the car is safe and secure, reasonable walking distance from terminal. Staff are helpful dealing with booking queries.
Cons: the yellow rumbles on the ground at every lane crossing on the walkway are SERIOUSLY annoying and impossible to push luggage over. I end up walking on the road. Also having to pay for trolleys is very silly, no one pays for this now and why would they, also the trolley parks can be miles from your car so why would you walk 10 minutes to then pay for a trolley for the remainder of the journey.”
“Plenty of spaces, albeit a bit small. Which I suppose is the norm.
Tried to charge me again £350+ on exit when I attempted to leave. I had already pre-paid, so some added stress at 1am. Was quickly resolved and I was on my way home.”
“Parking in the multistorey car park is convenient and I like the fast track passes included. However the bays are very narrow which explains the ding my car bodywork received while I was away.”
“I found that the signage to the multi story car park could be clearer as I missed the entrance and had to drive through the pick up lane which cost me £6.”
“We were in Plane Parking. When we got back on Tuesday night your system said I had £170 to pay despite my booking and paying in advance. I had to press your intercom button to get someone to sort it. We were well within our leaving window as our flight wasn't late. Fortunately your man was able to do so and was pleasant and helpful but I got the impression he gets plenty of such calls. Your system clearly needs an upgrade. Also, there are only two bus stops in that parking area - not enough.”
