“I’ve used this service in the past and was completely happy with it. This time, my car was meant to be parked in the disabled bay on my return but it wasn’t. I was really disappointed with this.”
“The terminal car park needs a complete upgrade with better signage. It needs to be completely re tarmacked.
Otherwise it is secure but a complete nightmare to navigate and move suitcases over the uneven tarmac.”
“Parking easy but fast track security cramped and not so fast. Departure via gate 27 cramped and pretty chaotic with 4 flights gathering in a very confined space.”
“I would have given a higher mark but on departure, having put my ticket in the machine said I owed £256. I went to another machine which said the same do I had to ring the customer service bell and speak to someone who, after some time having asked for my registration number, raised the barrier. This was an unnecessarily stressful end to my trip. What about the much lauded number plate recognition?”
“Service is good,but on picking my car up l found it really difficult to get into my car as the spaces are so tight,l had to basically slide in sideways,and be careful of the car to the side of me,not ideal”
“Man on the intercom was lovely as I had made a mistake on my booking. Change of plans meant that I had to take a later flight back, but no way to update and extend the car park booking. Should be something...”
“Car park was fine, spaces were an OK size.
Bus was in the car park when we arrives so no waiting, but as there was only 2 bus stops in the whole car park, it was quite a walk. Other airport car parks have lots more stops.
When we got to the terminal we found that there was quite a long walk - Glasgow drops you off just outside the door.
We arrived back at 2am, cold ad raining and the long walk to the bus stop was not great. waited there for 15 mins, so I ssume that we had just missed the bus.
Back at the car park, there was another long walk in the wet and cold.
Barriers recognised the numberpalte and we were away - that was good.
Overall having used other carparks owned by the airport, there is way too much walking involved for a park and ride. You dont have to walk as far at airports with park and ride.
Dont think we will use this one again.”
“It took a whole to find a space but eventually I found one in the expansion area of the plane parking. The spaces were narrow and I've a small Fiesta. When I arrive back someone had parked at an angle and had scraped my car. I found it difficult to get out as they were parked up against my car. It would be a real challenge for those with a small child. I'm planning to take a public bus to the airport during the school holidays because that was an ordinary weekend. I can imagine it will be a nightmare when so many families are travelling. The shuttle bus were very friendly and the buses were regular.”
“The signage was poor meaning I went in the wrong way. The staff were friendly and helpful and we got parked ok. However on return trying to leave my ticket stated it was previously used and tried to charge me £70. It took 10mins for someone to answer the intercom but when they did the issue was rectified”
“I always feel the technology is flaky. Sometimes it spits a ticket out but lets you leave without inserting it This is at best wasteful. The new path through the car park is a big improvement.”
“Ok until you try you try to get out! I booked the parking online and paid in advance. On exiting , I put the ticket in the machine at the barrier and an amount to pay of £420 was displayed. I pressed the help button and someone answered. He fixed the problem without explanation and the barrier opened. This is the second time this has happened to me at this car park. This puts me off using this facility again.”
“Good andbad.
Easy to find and park but entry machine not working correctly so we're given a ticket by staff at the machine.
On exit £730 was requested although we'd prepaid. Seemed to take ages for them to sort out over speakerphone”
“I stay at the short stay or multi storey many times a year, I wonder if the car park system knows when peole have pre booked Vs how full the car park is. Can get a bit stressy driving around looking for last 1-2 spaces when you have pre booked”
“Was very happy with the drop off and pick up.
However, when my original flight back was cancelled I made a change to the booking on line by extending it for £15. Notwithstanding this when I arrived back and retrieved my key the machine said I owed £25 for over stay. Given the time of night I just paid this and left on basis I would raise this later on. If you could let me know how to claim this back that would be much appreciated. It also tried to charge me another £7 at the barrier but I pressed the assistance button and was let through.”
“Parking was good but don’t know why radio station had to be changed and the car logs how it was driven by petrol usage and would appear very heavy use of acceleration”
