“Used the fast park for the first time. Found it very easy and convenient for both drop off and pick up. Friendly helpful staff around both times. I don’t know if I had booked exceptionally busy dates or if it was because I only booked 3 days before travelling but the price was extortionate for a weeks parking. Had no choice but to pay it”
“Good to park on the space in front of the terminal but I had to drive round twice before I found the only free space, only made available by someone leaving. I appreciate the more cars in the more money can be made but it's too busy and can delay your passengers. Not what you need on the way to catch a flight.”
“Hi there, a little frustrated to pay for stay and electric charge to discover our car was only charged to 80%.
I suggest employees are trained how to fully charge a battery or there is an option in the booking process to describe how to charge their car fully.”
“I found the parking was easy without anz issues , I did have a problem when leaving the car park and had to pay again leave the car park, machine would not give a receipt for the payment so ended up being verz expensive 2 night stay”
“Not happy flight an hour late picked up car hour and a half late and you charged me an extra £25, why when you say you only get charged extra if you are six hours late, can you tell me why?”
“The parking was fine but on both entry and exit the barrier did not recognise my no plate and I had to gain entry and exit over the intercom. In both cases the operator was very abrupt.”
“Simple, effortless the booking process
Found it a bit expensive as only booked 4 weeks before and if had booked 5 weeks before it would have been £20 cheaper so that was a bit annoying also some cars in blue badge disabled parking spots not displaying there badge so had to hunt for a blue badge space.
All in all not bad but some issues need looking at as mentioned earlier”
“Parking the car in the multi storey was fine. The problems begin with the fast track pass as:
1. You now have to scan both your plane ticket and email voucher to allow each person through the barrier. This takes time on a phone and holds the queue up. 2. The fast pass queue forms from 2 points - both from the car park end and from inside the airport - this causes issues as people think you are pushing in. This needs sorting.”
“Dropping car off was easy, collecting car I was charged £25 for an overstay (my flight was 30 mins delayed), then the cameras didn’t read the number plate for exit. No response from email sent querying charge…”
“Edinburgh must be one of the worst airports to drive oneself to. The multi-story garage is fine as long as you make a reservation. Decent-sized spaces, easy flow. But the surface lot space were laid out for motorcycles in their width. I literally pulled a BMW X5 insti a space successfully and then could not get out of my car!
And if you are driving yourself and returning a rental car it is a disaster. I booked a 30 pound space in the multistory garage so that I could check in with three bags and then I returned the rental car. There are no trolleys at or near the rental car return, and one has to walk quite some distance to get to check in. Very poor information on the airport site as to where to park etc. Even the one-hour parking spot is so far away from departures as to be unusable (again, with no baggage trolleys). Very frustrating. Good luck!”
“There is a charge for trolleys. £2. It’s bad enough you’re paying £14 per day for parking, but on arrival you’re asked to cough up £2 more. What’s worse? The machine payment station was broken and none of the trolleys could be released. So, it turned into a hunt for abandoned trolleys. Not a good start to the airport experience.”
“It's handy for the close location but can be a bit tricky to find a space, which can be nerve racking when you are trying to get on a plane. Might be worth trying further away for more peace of mind.”
“Paid for a 2 day stay at Mid Stay car park. Paid the £49, came home and inserted the ticket for the machine to inform me I was due £140. Called the help people and quicly sorted out.”
“My one major gripe is how narrow the bays are in both surface, next to multi-storey, and long stay. Often it's hard to find a space and when you do it can be hard to manoeuvre your car in there. The bays are narrow for big cars anyway but if your neighbour has parked on or over the white line you might not be able to get out.
If you're tight for time, looking for an elusive free space just adds to your stress levels without limbo dancing out of your cat”
“I arrived at intermediate parking as booked, however, I could not enter as it was full. I went to long stay parking and left vehicle there. On returning to collect my vehicle and attempting to leave I was unable but upon contacting yourselves this was resolved.”
“While it is easy to find your way from the car park to the terminal, there is an unacceptable lack of signage to show you how to get from the terminal to the car park. We got lost and had to walk on unsafe roads to eventually find our way. I believe I pointed this out several years ago on a previious visit, but nothing has been done about it.”
