“Parking and booking is fine, prices are typically Edinburgh unfortunately but expected. Not expected however is the removal of free motorbike parking. Surely even a half price deal should be there since we can park at least two in each space”
“I didn’t think it was very well sign posted and ended up taking a wrong turn resulting in me paying £4 (!!) as I ended up in the drop off. Our return flight was delayed by 2 hours which cost me £15 to get the car out. It’s a great location but better signs and a more flexible grace period would have given it 5 stars.”
“The parking itself was ok and very easy to get to but once parked I didn’t think there was enough signage to tell you where to go to. When we landed it was hard to find where to walk to our car, I still haven’t seen a sign saying surface terminal parking once you’re actually in the airport. It took us about 15mins to find the right car park on returning on a night flight which was abit annoying.”
“The fast Park although not completely straight forward the people that were there were helpful and guided us through the process fine, my only two gripes were when we returned our car was almost as far away as it could be in the collection area and with 3 large suitcases it was quite a long walk but doable. The biggest problem was I have no idea where our car was stored but it was covered in seagull poo almost every panel had something on it so I’m not sure where they park the cars but I can’t believe ours would be the only car to be targeted.”
“Good convenient and reasonably priced stop over parking. Only problem was shuttle back from airport to car long wait as I arrived at 9.15pm out at stop by 9.45 pick up 10.15. It would be good to have a live time of pick up in the stop”
“The car parking situation following the Pandemic,and that now there a no courteous buses to the main terminal is awful. Having to carry/ push luggage from the furthest point in the car park is a nightmare. Not recommended”
Good points - easy to find and close to terminal / online price was good
Bad points - not easy to find a space and unclear how the online booking connected with the "on the ground" service e.g. you pick up a ticket on entry but not clear how this is validated at exit when you have paid online beforehand.”
“We arrived at Fastpark reception, gave the attendant the print out of the Fastpark email confirmation complete with bar code, and were told we had booked a different car park. Had we not persisted, this would have caused a lot of trouble. Apart from that, everything worked smoothly and conveniently.”
“Very disappointed that the shuttle bus service has not been reinstated from the Long Stay Carpark to the terminal it is not the easiest surface to transfer luggage over and as there are no trolleys supplied either it makes the whole journey quite difficult.”
“I booked an 8 day stay at Edinburgh airport and half an hour later tried to book the same for my daughter so that we could park next to one another. Unfortunately it was not possible and we ended up in different places. My ticket allowed me to park in the multi-storey and for 5 people to use Fast Track. My daughter‘s ticket cost slightly more but she had to park next to the multi-storey and quite a distance from the terminal. She did not get the fast track option.
The cars were safe and sound on our return. We then tried to exit and even though we had prepaid the machine requested £65. we contacted someone through the intercom on the exit barrier and explained the problem. The person asked for our registration number. My wife had to get out the car to shout the number and I relayed it to the person at the other end. This allowed us to exit. However, I am curious why the person could not read the registration number. As far as I was aware when you insert your card the camera at the exit reads your number and should allow you to exit. This was not an isolated instance of the machines not reading the number and allowing the vehicle to exit. It happened about 14 days before when my daughter returned from Madrid.
Perhaps Edinburgh airport can get the automatic reading of a registration number sorted. Moreover it would be absolutely wonderful if after your number was read that it then allowed you to proceed without any further human interaction. This is what is advertised. Am I asking for too much?”
“Arrival was smooth - 4th level before any free disabled spaces but lifts great so no real issue. Fast Track saving a good 20 mins standing too. Leaving not so great with an ‘Outstanding bill of £495’ displayed on the machine. After initial heart failure, scrambling to find confirmation email and a call through the buzzer it was sorted. But why cause such unecessary stress?”
“There was a problem. I had to change my booking from 3 days holiday stay to 4 because my flight had been cancelled late. I got my money back and rebooked. Because of the known chaos at airports, I arrived slightly early. This caused a problem with the number recognition and I had to call for assistance and was eventually let in by your remote operative. On my return, I could not get out of the car park as the system was asking for £40+ from me. When I challenged this, again the remote operative said I had only booked for 3 days. I advised that I had cancelled it, had rebooked and had paid for 4. He said he had been looking at information stored for only the 3 days, but eventually let me leave.”