“How on earth are old and disabled people expected to park in the long stay car park and walk (in the pouring rain) to the terminal.
Taking off the buses was not a clever idea as I will not be using this carpark again”
“Customer service was very poor and of the "computer says no" attitude as I tried to bring forward the arrival time due to an input error. Would not adjust arrival time and advice was cancell and book again at a more expensive rate or pay the £25 penalty. Typically of what we have come to expect from Edinburgh Airport from the pick up charges to charging for trollys, just finding ways of parting you from your money. The actual service was delivered without fuss.”
“Booked fastpass as it Is close to the airport. On return our car was parked in bay A50 which was a 1/2 mile walk which was horrendous for 70 year olds pushing cases at 2 in the morning.
I would recommend having some system so that senior citizens cars can be parked up close to the airport.”
“Left our car at FastPark for a week. When we returned all satnav and mirror settings had been changed. The lock/unlock button had been broken off. No apology or explanation.”
“I used the mid stay car park for the second time a few days ago and the exit machine did not recognise my car number plate and tried charging £150. The first time it tried charging £240. This time it was at 11.00pm and the first time at 2.0am. Not what you want having just landed from a long flight. Both times I had to contact control and there was a long delay before they finally accepted that the car had been booked in and then released the exit barrier. Extremely annoying and puts me off ever using Edinburgh Airport again.”
“Couldn't locate the car park. Having prepaid, I followed the directions in the email confirmation and tried several gates at the location I was directed to, to no avail. Signage at the airport was poor. I gave up and collected a ticket to pay upon exiting. A complete waste of money and a major source of stress. When it came time to leave, I tried several payment points in the car park and found them all out of order. The only way of paying was at the gate, by which point it was too late to challenge this poor service. Airport car parking is usury”
“The parking process was great and very efficient, however, upon collecting my car, it was significantly damaged and I still have had no luck trying to speak with a member of staff, nor any correspondence back from emails sent.”
“I pre-booked my parking at Edinburgh Airport, expecting a smooth experience. Unfortunately, on exiting, the barrier system tried to charge me £350 – despite my booking being fully paid in advance. I wasn’t the only one, as several others were stuck in the same situation. Staff eventually resolved the issue, but it caused unnecessary stress and delays. Disappointing end to an otherwise straightforward trip, this really needs to be fixed.”
“I wasn’t happy with Edinburgh Parking sadly.
I paid in advance for a days parking with fast track.
30 odd quid for a days parking.
I parked at 4:30am and exited the carpark at 9:30pm - so less than 24 Hrs
However when I tried to exit the barrier wouldn’t open unless I paid another £28.
Have to say - I felt robbed.
Not sure if I would use it again!”
“Parking car was fine and fast security was great. On our return at 2.30am we got to the barrier and was charged £199 but I had already paid in March for the car park and fast security. As you can imagine after a long flight we were tired and just wanted to get on the road for our 2 hour drive home so we just paid the money to get out of the car park. I noticed other people were having issues with their tickets also. I have contacted Plane parking and am still waiting for a response. Any online chats I do say they are nothing to do with Plane parking. I will not be using this car park again, I would however like for someone to contact me and refund my money.”
“Advertised as refundable but it it’s conditional. I had to cancel my trip under 24 hrs and wasn’t eligible for a refund. In this day and age with everything being automated there is no good reason for this. Never again.”
“Was charged £45 and said my booking had expired the day before- I couldn’t verify this and the staff member was inflexible and showed no sympathy whatsoever- in fact he was most unhelpful.”
“Arrived on time for pre paid Plane Parking at Edinburgh air[port for two weeks. The car park was almost entirely full and it took around 30 minutes to find a vacant space. No help or advice was available on avai;able spaces. On return two weeks later exiting the car park was a nightmare for not just ourselves but others. The ticket machine did not respond to the ticket and pressing the help button at the fgate did ring a phone somewhere but nobody answered. Hopeless Im afraid. Eventually the gate mysteriously opened and let us out”
“Not a great experience. After pre paying for a 24hour stay, it told me I owed them £140. Waited for 5 mins to speak to someone then a further 3-4 minutes before the barrier was lifted. This happens all the time when I pre pay at Edinburgh Airport. Surely they can afford registration plate recognition just like at st James Quarter.”
