“My flight was cancelled from Paris to Edinburgh and I was 48 hours late. I have to say the price for over stay is an absolute disgrace 125 quid. Yes I’ll be able to claim this from easy jet but I had to fork out the money until then. I tried to extend my stay online and it said no need to worry you can pay the extra on leaving. This has me thinking it would maybe be 10 or 20 pounds a day but 62.50 a day my god. Won’t be back”
“Be careful about extending your stay!
I was caught in the debacle ar Amsterdam Schipol in early January and ended up being stuck for 5 days.
I was given a flight back to Edinburgh 36 hours after my 1st cancelled one.
So, I went online and extended my mid stay car parking booking to cover this costing an additional £20
This flight was then also cancelled and the next flight they could give me was for 72 hours later.
Once again I went online to extend my car parking booking only to discover that you can't extend a 2nd time.
So, I called Edinburgh parking and wax told I just had to pay the overcharge on exit when I finally got back.
Arriving back I tried, to no avail, to find someone to speak to so just had to go to my car drive out and pay the overcharge.
My initial booking had been for 11 days away and cost £104. The extra day extension was £20.
The overcharge fee for 3 days was £140!!!!!!!!
What a total rip off and tisgraceful behaviour.
And don't give me nonsense about automation, that is just vomplete greed and capitalising on people's misfortune. You should be ashamed.
Oh and the number plate recognition on entry didn't work.”
“Awful experience for Disabled party as no key in slot on return and then standing in a long queue in -3 degrees at 1am with 1 member of staff having to try and appease lots of angry people. Ultimately I Had to walk length of car park to retrieve my car and then return to pick up cold and tired disabled passenger and carer”
“Arrived at the carpark to find no available spaces. Went round numerous times and with no one around to assist, we had to resort to parking on the chevrons (as had many others). It is ridiculous that you book in advance and pay for a space but the airport clearly oversell the spaces.”
“We opted for terminal parking for the first time rather than using a different car park and I would not recommend. Cue the same 6-10 cars driving round looking for non-existent spaces, whilst more queue to get in. After driving the whole car park twice and there being 0 spaces we opted to follow the lead of others and parked on a hatched area that was not a space.
There were several cars that had already made there own spaces (hatched area, on grass, blocking road at end of row) as the car park was blatantly over capacity. What was even the point of booking? Really not impressed and unsure what we would have done had we not found a 'space' after our 200 mile drive.”
“My car was not in that condition when I left it at the parking lot. By using the Fast Park option and handing over my keys, I expected the vehicle to be properly secured under the responsibility of the parking staff. After submitting a complaint, I received an apology and was informed that they were unable to determine when the damage occurred. When entering the parking area, my car had no issues whatsoever. At this point, I am not sure if I will use the Fast Park service again, as I am not fully convinced it is a safe option for leaving a vehicle in your care.”
“First time I have used the air park and to be quite honest the experience wasn’t very good. Our flight was delayed and when we got back our keys were not ready. They didn’t know where our cars were and we had to wait in the freezing cold for about half an hour until they found our cars and brought them down to us.
We weren’t the only ones, it happened to quite a lot of people.
The experience has quite frankly put me off using the service again.”
“I've used this service twice now and unfortunately I am not very happy this time. When I collected my car from the car park I noticed my radio station changed in the car and things looked different on the dashboard. It looks like someone has tampered with the car features. Quite shocked to be honest! Im not going to use FastPark anymore...”
“Please note that I have been trying to contact you to advise that our flight was cancelled on Sunday 4 January and not rescheduled until Tuesday 6 January at 2240 hrs KLM from Amsterdam. I wanted to extend parking but could not do it. Please get back to me on this so I do not have a big payment on leaving car park.”
“Arrived and there was no paper in machine, had to reverse out of a place designed not to be reversed out off. Damaged my bumper of the huge kerb.
Insurance asking for your details.”
“There were no free parking spaces when I arrived. I had to dump my car in a position that was not an allocated space (as did many other cars) which isn't acceptable when you are charging people £70 for parking.”
“Upon returning to Edinburgh Airport, I was left waiting approximately 1.5 hours for my keys and vehicle, along with many other customers. The keys were not ready in the box and we had to wait until a staff member located each car to drive round to tje reveptuon area where we all stood waiting for our cars. This is far beyond any reasonable waiting time and represents a clear failure to provide the service with reasonable care and skill.
A 90‑minute delay, lack of organisation, and failure to have keys ready does not meet the service or standards advertised.
FastPark is advertised as a quick and convenient service, yet my experience was the opposite.
I have raised a formal complaint regarding this experience and await a response.”
“Terrible experience. Have used the service multiple times and never an issue have also recommended to many friends and family but this time our keys were not ready and had to wait for an hour for our car even though our flight was delayed by an hour
No communication or explanation just a large queue of customers with the same problem”
“I have previously used the the fast park service which was previously great. Unfortunately on our return the car keys were not available to pick up and we had to wait 20 mins before our car arrived, due to problems where the cars are stored. Not what you want at 11.15pm on a cold Saturday evening after your flight.”
“I arrived back at Edinburgh airport on Friday 2nd December at 8pm after having been away for 3 weeks and travelling for around 20hours. On scanning my ticket at the fast park key pick-up Itgave me a message that my keys were not ready and that I should contact reception. I looked around for any signs to reception and all I could see was a door with a sign saying ring bell for assistance. I rang the bell more that half a dozen times without anyone answering. After 10 minutes of waiting and standing around I went looking around the car park for some assistance when I finally found someone they could speak very limited English and couldn’t really understand what I was asking. I then by default followed the chap to a window at the side of the building - where he had a conversation with the chap inside, not in English I may add. Then the chap went into the building and came out 5mins later with my key I assumed as his hand signal was to point to the lanes as he walked in that direction. At no point was anything said to me about what was going on and when I asked what the issue had been the answer I received in broken English was one word ‘busy’. I then said that was no excuse and again this the person did not seem to understand.
This was an incredibly poor experience and based on this I will not be using the service again and will be advising others to avoid it at all costs.”
“Arrived early on the 27th there were no spaces available. Had to check in and then attempt to find a space again without the thret of car being moved buy an employee. Not great for a pre booked service”
“Overbooked, needed to wait for somebody to LEAVE the car park we had booked, and PAID for . Caused massive stress before we actually arrived into the terminal building. Would NOT recommend and have subsequently made this common knowledge on social media .”
“Booked in advance and prepaid for 5 days. So I would expect to be able to get a space. But they obviously do not limit entry to the carpark and so when I was there there were no spaces available. I then had to drive round for 30 mins looking for someone coming out of their space and compete with at least 5 other people doing the same thing before managing to get into a space. Not the best start to a trip!”
