“I paid for parking from April 10th to the 15th and I couldn't get into the parking lot because there was a barrier. And I drive a Mercedes Sprinter. ”
“Nowhere on booking does it say there is a height restriction on vehicles, I have a sprinter van that I could not park. Almost missed flight due to mad scramble to find another parking operator with space as they were all full.”
“Absolutely appauling, your ANPR system acknowledged my vehicle registration as I had made payment, however failed to acknowledge that I was infact in the incorrect parking bays,
There for not only have I paid for a one day long stay, I then paid a further £90 as the car park didn’t allow me to exit via my already paid for ticket slip.”
“I paid to park my car for 1 week, but when I arrived back, I was charged £250 to get my car out of the car park. How can this happen. Absolutely disgusting behaviour.”
“Your entry system didn't recognise my number plate on entry, nor on exit in which I had to call your office at 1:30am to allow me to exit and get home.”
“Used several times previously but this time was disappointing, spaces were scarce and took time to find, there seems to be a lack due to works but actually locating a space took much longer than anticipated, perhaps when there are such few spaces a parking attendant could help?
On leaving the car park our ticket wasnt recognised, we pressed for assistance and the representative that answered was dismissive and unhelpful, only wanted the answer to the question he asked cutting us off when we tried to expand to provide further information.”
“Cost me £90 to book for little more than a day , I was fined an extra £15.00 to enter the parking area and another £ 7 .00 tp leave , this time gecause I was 5 minuites over the time I thought I was to leave , I park at both EDI and GLA 3-4 times a month and this is the very worst experience I have ever experienced .”
“Supposed to be safe and secure parking. Came back from holiday to find my car in the middle of the of resurfacing. Stone chips, fire, dust surrounded my car. Customer services not interested as I couldn’t show pictures of dust even though I had pictures of my car surrounded by industrial vehicles and smoke in the air”
“Booked parking well in advance for a 10 day trip. Due to uncertainty in the Gulf we had to move the dates by 1 day either side of our booking. This is not an option and we were advised to cancel and rebook which we did so our parking price went from £63 to £144 for exactly the same 10 day parking with just a 24 hour move”
“Absolute terrible airport, will not fly through Edinburgh Airport again! On early hours Monday we arrived back from Fuerteventura flying with Jet2 and found 10 flights that all arrived within an hour. We where closest to the security entrance but where made to wait on the runway for around 45 mins while 4 bus loads of other passengers drove past us and unloaded. There where small children standing freezing outside while these bus loads of people where in a warm bus! Over 500 people all trying to get through one entrance into passport control is obscene and totally unsafe. Poor children where crying and we where literally held back by airport staff. People outside on the runway at 1 should not be made to wait outside while they watch 4 warm buses drive past and unload. Shocking service! When we finally made it through to the baggage collection we waited 20 minutes at the baggage belt which was shown in the display boards to then be told our bags had been moved to a different belt!
Will not use Edinburgh Airport again even if its cheaper. I can now understand why it was cheaper to fly from Edinburgh rather than Glasgow.”
“Access around the car park was always slow and tricky unless you know where you are going. IT HAS NOW GOT SIGNIFICANTLY WORSE, NOW THAT YOUVE DECIDED TO SACRIFICE THE MAIN THRU ROAD, TO MAKE ADDITIONAL PARKING SPACES. Plus there are totally inadequate walkways to the South west corner, far end car parking area. which you have to share with the narrowed down roads, it will be chaos when the car park is as good as full when the main summer schedules start. Pure greed, you should be building another multistory car park in this area, once you've left enougth room for a decent sized floor plate extension to the airport terminal, not just the airbridges and walkways currently being built.”
“Have parked in the airport parking multiple times when going on holiday without issue however this time I did not have a pleasant experience. When I returned to my car it had been damaged. No one available to speak to at the weekend therefore I had to wait until the Monday to speak to customer service team. The agent I spoke to was very polite and professional. Unfortunately there is no CCTV for whole car park and only at certain areas (front entrance) therefore parking in here you are doing so at your own risk and I am now out of pocket to pay for the damage that was made to my car in a car park I thought was safe.”
“My plans changed as they often do, but I could not change my booking. This system is not fit for purpose. You should be able to change bookings up to an hour before the start time.”
“Left car at fast park on Wednesday 25th March and was emailed the following morning advising me that my car had been damaged whilst the staff were parking it. Photographs had been taken of the damage but they were very poor as it was late at night, so near impossible to assess damaged.
On returning to collect my car, the staff member took me to the car and showed me the damaged caused to read offside light and scratches to bumper.
On the way back home the noise coming from underneath the car at the exhaust was bad. In daylight the following morning it was noted that the exhaust heatshield had been become loose.”
