“My car was left running and unlocked by the Fast Park staff for over eight hours on the day of collection. I attempted to try to contact someone during my travel but as it was a weekend was unable to do so. When I complained about this I have been told I am incorrect despite providing a vehicle log that shows this is the case. I have used this service a number of times without issue and am extremely disappointed in how this has been handled.”
“On a pre-paid ticket, arrived at checkpoint, barrier went up, but before I could put car in drive, barrier came down again, pressed what I thought was button for supervisor attention, barrier issued a new parking ticket . On exit barrier system would not raise barrier, despite £18.00 pre-booked fee. It was obvious parking system was trying to get another £22 out of me. Reveresed car from barrier, the good news there are many holes in the fence at Edinburgh Airport, that you can just drive through. Took 4 days of emails to Edingburgh Airport to sort problem out, as obviously their parking computer thought I wass still in their Car Park , clocking up £22 daily fees. Come on Edinburgh Airport, there are 1.7 million unemployed in this country, get rid of your junk parking technology and put little men (or women) in boxes on your car park Exits.”
“Everything about our experience with FastPark was straightforward and efficient, and we had no issues with the service itself.
However, when we collected our car, we were surprised to find that virtually every aspect of the driver’s position had been altered. The seat position, seat height and backrest angle had all been changed, along with the headrest, steering-wheel height and reach, and the mirrors.
I completely understand that a member of staff may need to move the seat forwards or backwards to operate the vehicle safely. However, I struggle to understand why it was necessary to alter so many other settings, particularly for what I understand to be a relatively short movement of the vehicle.
More importantly, I think this raises a driver-safety issue. When you return to your car after a trip, you naturally expect the basic driving position to be broadly as you left it. Having the steering wheel height and reach, backrest, seat height, headrest and mirrors all changed means the returning driver has to identify and reset numerous safety-related settings before setting off. It is also possible not to notice every alteration until you are already driving.
I appreciate that FastPark drivers must position themselves safely to drive customers’ vehicles, but surely adjustments should be limited to those genuinely necessary. Returning a vehicle with virtually every driver’s setting altered seems excessive and, in my view, creates an unnecessary safety concern for the customer collecting the car.
Otherwise, the FastPark service was efficient and convenient, but I think this is something that should be reviewed with drivers.”
“Our inital parking sinage was very poor and we ended up through wrong barrier at dropoff and went straight though to a charge of £8 we had paid 7 dys at £72 which we booked upon booking holiday but due to jet2 cancelling our flight home from malta on 12th aug we extended our parking 24 hours which cost a extra £30! Only to find we were again delayed and rerouted which was stressful/horrendous but could not contact anyone or extend again on returning home finally after stressfull few days on 14th at 330am we were charged further extra £20 this is a ridiclous extra cost.”
“There was absolutely no assistance not anyone to help me when my car was broken. I will never choose your parking again. Very disappointed after so much money I have paid for multi storey car parking the last years.”
“The Google maps directions were wrong and guided me on to private property a long way from the mid stay. I ended up accidentally driving through the airport pickup and having to pay £8.50. The registration system didn't pick up my Irish car number plate either on entry or exit and so I had to call the intercom both times”
“Very poor signage into multi-storey.
Sign said 1st level full, it wasn't.
Took lift to 2nd floor to ealk across gang way and along a corridor to Fast track. It was LOCKED! No sign to say so. Why was the sign pointing the way and the access open? Wasted time and effort. No mention of this on car park email/ticket.
Ticket not needed for exit, althoigh the website says it is!
Very poor directions! Whole system needs reviewing!”
“Ripped off on return from cancelled flight due to volcanic eruption in Sicily. Paid £50 extra at machine then final airport exit wouldn't let me leave without yet another £10 fee. No-one available on car park exit intercom.”
“I had a short stay at the terminal car park. Incoming flight was delayed by 1h and ended up with a further £20 to pay on car park exit. Disappointed with that”
“Usily eveything is fine the reason I am righting poor I payed 169 for a weeks parking
We arrived to collect the car 3 hours early & we got charged extra £20 on top for some reason”
“Awful- spaces are far too small. We arrived back to our car with it dented and scratched costing around £500 to get fixed. I won’t be using the car park again.”
“Ridiculously over priced! You can park at Malaga Airport for between 1 to 3 euros a day and they also run a bus to the terminal and they wash your car for you.”
“There seems to be an ongoing issue with regards to parking at Edinburgh Airport. The two issues that I would like to highlight are:
1. There is always an issue getting out of the car park. It does not recognise when you made a pre-booking at the exit.
2. I have made four bookings recently for the charging points. On two occasions, there were no spots available, and on one occasion it was out of order, which left me with a challenge to get home.”
“Disappointing after paying over £250 for 2 weeks parking to be told I still had £40 to pay before they would let me out .
I had unfortunately put down day return but flight was a bit late & I forgot the time difference on my return .
Really disappointed.”
“Parking in the multi-storey carpark itself was good. However the approach to the airport and the signage within the airport was diabolical. We tried to follow the written directions sent with the parking booking and our own satnav along with what signage we could see. Nothing matched up. We ended up driving into the drop off zone and out the other side after being forced to pay £8.50 for the privilege ( complaint to follow). At last we spotted one pale grey sign with faded white writing saying ‘multi-storey’. Our arrival at Edinburgh Airport cost us time and money and caused both driver and navigator a great deal of stress. A very poor start to our holiday.”
“The parking at Edinburgh is not well sign posted with signs covered by overgrown shrubs resulting in a £8.50 fee for the drop off parking.
The colouring of the signs with writing on gold background does not make the signs easy to read in the dark.
The airport parking has a disgusting smell which lingered in my car for some time after leaving the parking.
The pedestrian return to the car park is not well sign posted. It does not appear that the terminal is connected to the car park with a walkway for leaving the terminal. There is a walkway for arriving at the airport that takes you to the priority queue jumping lane for security which does not seem to be well organised.”
“Parking fine, but where are the trolleys to transport your luggage? Parked on level 4 and no trolleys whatsoever. Another example of Edinburgh airport management extracting every last penny from their customers, with reduced service the consequence . Not to mention their passenger drop off costs!”
