“Flight Cancelled. Unable to cancel Multi storey parking in Manage my booking. Sent contact request. Still waiting but payment was take from credit card. So much for refundable!!!!”
“Notified by car app that car was left unlocked after being taken back to the car park on day of arrival back to Edinburgh, so would have sat for over 12 hours unlocked with items inside”
“I logged onto the website beforehand and pre-paid. The signs to the car park were easy enough to follow and parked without too many difficulties.
However, unfortunately the automatic licence plate reader did not read my car's plate.
When I returned I was charged another £220. I have tried to contact the car parking team by phone but they have advised to ask for a review by adding an enquiry to their website. This will now take up to 8 working days which is a disappointing amount of time to wait.”
“After parking at the multi storey we headed along the bridge on level 2 to Fast Track. Upon reaching the fast track doors we discovered they were locked as were the push bar exit doors a floor down where we attempted to get out. We met an Edinburgh airport employee who was just as surprised that both doors were locked. We then headed back through the carpark and up to security. This was at 7pm on a Friday.
Not good Edinburgh airport, not safe in the event of an emergency.”
“Have used the carpark for a while now, while working in teh area. However, the last two trips has been a nightmare! even though i've paid for parking, i have been recharged for parking on my departure! I have sent emails to get my moeny back and i'm still waiting for a response.
Somethiong is wrong with your bookign system or within the carpark.”
“The entrance to the long stay car park is not well signed meaning that I found myself at the gates of the general terminal parking. With a queue of traffic behind me at the barrier, I had no option but to go through the barrier before immediately exiting so that I could make my way to the long stay car park for which I had prepaid. To exit the general terminal parking are I had to pay £7.
I emailed the airport 9 days ago seeking g to have this additional £7 charge refunded but have still not had any response.
This is a very, very poor service provided by the airport which will make me reconsider whether to use the airports parking again.”
“Expensive and poorly maintained. Really embarrassing. A bit of investment by the airport would not go a miss with a general tidy up. Owners seem to be to busy making profit…”
“Parking was fine as normal, however upon leaving I was met with a message for £205.00 bill. I pressed the assistant buzzer and was eventually let out, however this was disorganised. I paid online prior to parking.”
“I pre-booked parking for 4 days. On arrival, the car scanned my number plate incorrectly, as I could see on the parking ticket. I immediately reported to the person on duty, and was told it could be resolved on departure. On departure I was told to pay a £320 overstay fee, which took quite some time to sort out. This happens most weeks (I travel for work). Get some accurate scanners!”
“I paid for parking that could be cancelled. I could not make my trip but when I tried to cancel the parking the day before travel, I was told I couldn’t as it was within 24 hours of the booking. This seems like a bit of a con to me. And I’m not happy at all.”
“Unfortunately the parking team scuffed our paintwork when parking the car, so the most we can give is 2 star this time. We generally find them a good service. The company have contacted us and have agreed to pay for the repairs although the time and effort to obtain and submit quotes is substantial and a real hasstle.”
“Can some one call me 07790 360252 about recent experience with parking SM11 ESO ?
Car number plate recognition did not work and asked for help - was let into long stay to find out on exit that I had been let into wrong car park - should have been plane parking and charged an extra £20 burns2286@gmail.com Bruce Burns”
