“Absolutely shocking. I booked as it stated shuttle bus as I gave troubling walking.we had to get a taxi at no time were we told there was no shuttle running till a little sign was pointed out to us. I want a refund for the taxi,misselling ,I was Absolutely furious and would others to give this company a wide birth. Money for Absolutely doing nothing.”
“Paid for parking with bus transfer, arrived to discover no busses were running. My wife 2 kids and I had to walk from the long stay car park to the terminal with 2 large cases in the early hours. Upon our return, we were then charged £176 for parking that had been pre-paid. This again caused more unnecessary stress to my family to resolve in a long argument explaining the situation to an operator over the parking intercom. Overall a very disappointing experience.”
“The signposting is very poor as are the directions in the confirmation email. Neither myself nor my passenger were able to find the correct long stay carpark and consequently had to pay almost £200 in car parking charges for a 4 day trip (£49.95 pre booking and £155 for being in the wrong car park). This is the second time that this has happened to me at Edinburgh Airport. Needless to say I will be looking to use an alternative airport in future.”
“This booking was made when I corrected my email address when prompted and hit 'book'. I booked 28 Aug thru 4 Sept (one week) and was charged the 54.99 pounds accordingly. Your site automatically entered the 2 Aug(the day after I made the booking) thru 8 Aug on the reset asking for my correct email address. On your site, under Manage Bookings, there was no way to correct this and no way to call you. I sent you an email as requested, and you never answered.
Bottom line - I was charged 54.99 for parking I never used owing to your poor site construction. Terrible.
I guess I will need to book parking elsewhere for my trip which still does not occur until 28 August 2022.
What a scam site and a real disapointment from my favorite airport ever.”
“I have two large scratches on the side front panel of the car which can only came from the parking at the airport since the car hasn’t been anywhere since”
“Arriving at the Carpark was great no problems. When we arrived back the barrier would not lift and we had to pay another £65 nit what you want at1:30 in the morning. Can’t get a number to contact them”
“I prebooked terminal parking for my wife’s weekend in Paris, flying from Edinburgh. The ticket she received at the barrier on entry did not have her registration and booking reference on it. So on exiting the car park she was charged £155 to leave. She couldn’t find a help button and there was no one around to help. As there were cars queuing be hind her, she became flustered and duly used paid the charge using her debit card. The registration number is K300AYE and the booking reference is IGLYXQJFF. So the camera at the barrier didn’t pick up her number plate, the printing quality is very poor (particularly on the receipt) and there was no help available on exit.”
“What we thought was the correct Carpark after using the postcode in Google maps was clearly not….after leaving the carpark after our week away we had to pay £178 to get out of the barrier on top of what I’d already pre-paid so just be careful and don’t make our mistake.”
“The flight in from Gothenburg was 3 hours late and I had to pay a further £60.00 to exit the car park bringing my actual cost to over £100.00 I would like to get a refund please .”
