“First, the signage to the Multi-Storey is shocking. We drove straight through the 'Drop Off' area TWICE and was charged £6.00 each time to drive straight through. We then found the entrance to a Car Par off the FIRST roundabout as you enter the entrapment zone!
On our return we found only two lifts working and one would not open at Floor 1. As a cosequence it took over 45 mins to locate our car. On leaving, having per-paid for parking, the exit machine requested another payment of £180.00 - Intercom to the rescue and finally released from a NIGHTMARE Car Parking experience,”
“Dreadful. My wife complained about the shuttle bus driver to customer service. Although the operative offered a derisory 15 pc off our next booking, this means nothing as we are very unlikely to use this “service” again.”
“booked electric parking, as needed a charge to get home, on arrival, NO ELECTRICAL BAYS AVAILABLE. Had to park way at the backof surface parking, No find out the car park office in the multi-story have blanked the window and took down all the signs. The boys are in their but this is the new Customer services !!! hide and make it impossible to speak to someon. Clearly happy to extort the money for parking, not provide the sevrice and hide form the customers.”
“You tried to rip me off for £60 on exit, for a prepaid ticket.
From what I reading online, this is standard procedure with you guys.
It may work with the odd tourist, but you should be ashamed nevertheless.”
“Used this service many times in the past and loved it - however this time, my car seems to have been driven 40 miles and I have a scuffed alloy. No response to my email as yet - not best pleased”
“Arrived at parking to find it closed as entrance being dug up
Shocking signage (nil) to find another entrance. Had to drive 3 miles back towards Edinburgh and go to long stay car park the back way.
No diversion signs. Much stress at 4am.”
“Edinburgh Airport is now disaster zone, money spent in all the wrong places. It must be classed as one of the worst airports in the world. The inside of arrivals is absoultly disgusting but yet they can pay thousands of pounds for the installation of height restriction barriers which resulted in vehicles being locked inside a carpark and not being able to get out. And to seal the deal the keys for the barriers were missing and the barriers were locked......No brains and certainly no thought put into making that choice. Now vans can't park at the airport which is a complete joke. My advice is to stay away from Edinburgh airport and use Glasgow.”
“Daylight Robbery. 1-1/2 hour stay to drop family with young children off with baggage and "special" price was £25. All this to use the airport's services - disgusting case of captive audience and intent to extort - shame on you.”
“Borderline abusive treatment at checkin with claims being made that I had no booking and was not eligible to enter, even when a valid booking was shown with a clear match on the car registration and time. Service marginally better on return, only having to wait twice at barriers to try to exit”
“Everything was smooth until exit from the car park. It turned out that I had booked to 11:30am rather than 11:30pm and was faced with a £45.00 over charge on a £106.99 booking. Had I booked it correctly the charge would still have been £106.99. ‘Dave’ who answered by call on the intercom was no help whatsoever, quoting terms and conditions and talking over me. I will not be using this car park again.”
“Yor booking website has a serious error, last two visits I booked an carefully added my vehicle reg number, double checking it was correct, then for some reason it auto changes and scrambles the reg on your system, which you don't notice at the time, when you get.to the exit, I was asked for £115.00, then a long winded conversation with you security before finally being let out, a seriously stressful experience at midnight after a few.days away, please get this glitch sorted”
“That’s twice I have followed the instructions from the booking and on both occasions was asked to pay on exiting. Had to press the buzzer and hold up other cars while my booking was verified, think they need to rethink this”
“Dear ParkFast Customer Service,
I recently used your ParkFast facility for a week while I was away on a trip. When I returned on the exit gates did not open despite my valid reservation. This caused significant inconvenience and delay after a long trip.
I would also appreciate confirmation that the gate system has been reviewed to prevent similar problems in the future.”
“Second time parking here and paid before using and when putting ticket in to leave it states I owe over 140 pounds ?? It’s happened twice now . It causes unnecessary stress”
“Absolutely horrendous! Charged £80 at the barrier (double the cost of my actual parking) as they advised I'd misbooked my time of arrival (even though all flight details provided at booking were provided). Didn't help that the booking confirmation doesn't actually advise the date/time actually booked (it just has a long to the website where that was done).Customer service uncontainable by phone, email responses took over a week each time and responses are a generic "no, we won't do anything to help you". Never parking here again.”
