Edinburgh Airport Parking Reviews

4.35 Rating 34,355 Reviews

87 %

of reviewers recommend Edinburgh Airport Parking

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.60 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01313576337

Email:

parkingfeedback@edinburghairport.com

Location:

Edinburgh Airport

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Edinburgh Airport Parking 5 star review on 25th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why was I charged £40,on my arrival.I need this money back.I arrived at 2am on the 15th October.Can someone give me an explanation please Also can I be reimbursed this money,as I reserved my space online.”

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Posted 1 week ago

“I cancelled this parking ages ago.”

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Posted 1 month ago

“Booked fastpark well in advance of travel. Arrived at 0500 to realise fastpark is now covid testing. Panic sets in. Thankfully a voice via intercom of a nearby carpark we stopped at to try and figure out what to do advised us to go to surface parking then explain situation on way out... Zero communication in advance to tell us Fastpark wasn't available, despite intercom voice saying Fastpark has not functioned for over 1 year... Awful service and a lot of stress. Lost 30 mins before flight due to the hassle and inconvenience imposed upon us, meaning no time to eat before 4 hour flight. Absolute disgraceful service in advance, I will be in tough to complain formally. But absolute credit to the helpful Intercom person in early hours of 16th July who was very helpful.”

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Posted 2 months ago

“I didn’t use your service and cancelled it months ago, so not sure why I’ve received this email…….”

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Posted 4 months ago

“Never got to use as flying abroad banned. You should be fully aware that I did not arrive and use parking. No refund and No discount as tried to rebook for 2022.”

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Posted 6 months ago

“Booked this had no refund . Not allowed to travel and you ask to review my experience . This is a real disgrace how you make a living.”

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Posted 8 months ago

“Samolot miał opóźnienie 2h . Przez co musiałem dodatkowo zapłacić £9 . Tragedia nie polecam.”

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Posted 8 months ago

“Queries Resolved In Under An Hour SERIOUSLY on what planet are we talking about no reply 3 days later to an email . Cant call line dead and live chat non functional customer service at its very worst”

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Posted 1 year ago

“As previous review , not happy about no refund. Refund preferable. Advised to key in booking ref, and future dates not required. Dates can not be removed from the booking screen, keyed in my ref. Can’t see any voucher . As with other reviewers, where are these vouchers ??? HELP PLEASE How do you get a voucher, if that all that’s on offer.”

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Posted 1 year ago

“Was due to park 21.3.20. However Covid 19 struck and our flight was cancelled. I phoned to cancel parking and was told NO refund as was a no refund booking. I did accept that but felt under the circumstances I thought the cancellation would be looked on with sympathy and I was hoping for a refund for good will. None was offered. A wwwk or two ;later I got an email offering a voucher for future parking . seven weeks later I am still waiting for the voucher to arrive.”

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Posted 1 year ago

“Report to www.coronavirus-business-complaints.service.gov.uk”

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Posted 1 year ago

“Non flexible parking, flight cancelled , voucher offered towards my next parking, which I need to put dates in for just now ??? Who has plans just now? Edinburgh Airport should be giving refunds. Not good Management. Stop ripping us off. I have used their parking for many years and on three occasions for a month at a time. Refund and restore good customer service, or loose loyal customers.”

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Posted 1 year ago

“I was unable to use my booking as my holiday was cancelled. I appreciate that my booking was non refundable but would have appreciated the offer of a voucher to use in the future”

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Posted 1 year ago

“I am in the same position as most of the reviews on here but I have now reported Edinburgh Airport Parking on the Government website who want to know about unscrupulous companies ripping people off during this world wide pandemic . Please log your complaints www.coronavirus-business-complaints.service.gov.uk”

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Posted 1 year ago

“There were no flights to or from Edinburgh airport yet they didn't refund me for it.”

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Posted 1 year ago

“Thanks for the opportunity to leave a review of our recent booking with Edinburgh airport parking all I can say is the management should be disappointed with them selves after making the decision to hide behind terms and conditions when our flight was cancelled due to the coronavirus, in these extreme circumstances in my opinion they should have given us a refund or a voucher like most honest businesses in the holiday chain are doing, so I would not recommend nor will I be using there services in the future.”

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Posted 1 year ago

“After being unable to cancel our booking for two weeks parking as this was deemed non refundable even though we were being advised not to travel by the government. We received an email stating 'If you have a non-refundable booking then don't worry, you'll be able to claim a voucher for a future booking.' on 23/3/20 but never heard any more or received any voucher. Very poor experience from the company.”

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Posted 1 year ago

“Not impressed with how they dealt with cancellations due to coronavirus. My flight was cancelled, but Edinburgh Airport parking blankly refused to give me a refund, or even credit. Could have done better, as they would have incurred loss from missed bokking opportunities. Will think twice in future before booking services in advance. Surprised I was asked to review a service I never received”

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Posted 1 year ago

“We didn't travel as Ryanair were still operating flights to France which was in a lock down state. Our hotel had cancelled; we were aware that restaurants and bars were closed. Pontentially, we would not have been able to sleep or eat and worse, we could have been arrested. I contacted Edinburgh Airport about a refund and was advised no chance................ .”

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Posted 1 year ago

“No refund despite flights being cancelled due to Covid 19 situation.”

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Posted 1 year ago

Edinburgh Airport Parking is rated 4.35 based on 34,355 reviews