“Booking in advance is easy and quick and much cheaper. The way to the multi-storey is well signposted but the actual entrance to the multi story car park needs to be better signposted. There are 3 gates alongside but only one leads to it. There is no signpost. It is written on the ground and in the dark it is hard to see. Usually it is easy to enter because of numberplate recognition but this time it didn’t open the gate and we had to push the button for a ticket. Coming out it said we owed £710! We pushed the help button and spoke to the person and he checked we had paid in advance and opened the gate for us. 3 large signposts would really help. It is easy to get to departures from the multi-story. To get back to the car park from arrivals is appalling! The signs take you to the left but should point to the right so it is better to go to arrivals and out of that door straight to the car park. Thank you”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking the car is so easy and so near airport departures. Same on return. My flight was due back at 21.50 and as the plane was delayed I did not leave the car-park until 23.22. I do not understand why I had to pay £4 to leave the car-park.”
Hi Kenneth,
Thank you for your review.
If you believe you have been wrongfully charged, please get in touch with us using the form below and our team will be happy to look into this further:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards
Customer Support Team
Thank you for your review.
Thank you for your positive feedback, we look forward to welcoming you to Edinburgh Airport again in the near future.
Kind regards,
Customer Support Team
“I had booked parking and prepaid for the multi storey car park. Getting there is easy as Edinburgh is my local airport and the car park entrance is easy to find despite all the chaos of the building work. My car was safe on return but putting the card into the barrier came as a huge shock. The screen read “Balance due £320.” Thankfully the helpful attendant sorted it out for me.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Poor signage for walking route. On return late at night ticket unaccepted at barrier and no response from call button. Assumed adjacent open barrier meant we could go, but signage to explain that woukd have been reassuring.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Poor signposting to the carpark (one sign pointed to the other long stay car park). Still quite a walk from the bus drop off point to the terminal (secure airparks bus stop is much closer), otherwise all is ok”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Road-side sign posting to the entrance could be better but once there it was quick and easy to use. On the return, the directions from Arrivals sends you the wrong way out and you have to double back to cross the road to get to the key pick-up. Got the keys easy enough but the car was streaked with sandy dirt as if it hand been parked near a beach on a windy day.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Multi Storey Car park was busy on Wednesday and spaces are tight with many SUVs. On return exit did not recognise my prepayment but staff sorted it out, does scare you though when it asks for £240.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Terrible lack of info how to get to fairly distant shuttle bus stop for Plane Parking from Arrivals exit door. All outside signs at that end totally omitted this location and only mentioned Secure Parking. Written details I was sent about the car park had no info on this. We had been dropped off at a hotel the night before our flight so had no idea this bus stop was so far away and only signposted outside once very near it. Could it not be signposted along with other bus stop and taxi info?”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“Just washed my car there and noticed a scrape in my front passenger side wheel which am sure wasn’t there before I left the car plus was a couple of minutes late due to my flight been delayed in Lisbon at got charged £4”
Thank you for your review.
As per our terms and conditions if your vehicle is damaged while in our car park (or while being driven by our valet parking drivers) we will be responsible for any damage caused to your vehicle to the extent it was our fault
If you believe your vehicle has been damaged by other vehicle whilst parked on-site, I encourage you to reach out to Police Scotland and your car insurance provider regarding the matter.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“Perfectly fine car park - the only complaint is that while it is easy to find instructions on how to get from the car park to the terminal building, it is incredibly difficult to find instructions to go from the terminal to the car park. Perhaps I missed a sign somehow or misinterpreted a sign, however I think that where there are instructions on how to get to the terminal, there should also be instructions for the opposite journey written alongside it - like in the email and the website, just in case someone has missed a sign. Would be a 5 otherwise”
Thank you for your review.
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“The plate was not recognised and I went out and entered again talking with the operator. It should include a procedure how to enter when the plates are not recognised by the system camera.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Booked online told to drive to barrier and take ticket which would have details printed on it. Had to go to customer service desk to get ticket validated. Second time in two weeks this has happened.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Unfortunately, number plate recognition did not work on this occasion. When I got to the exit, the machine asked me for £19.. Fortunately, this was all sorted out when I pressed the button and got assistance from the parking attendant. He found my original prepaid parking booking. Apart from the slightly anxious minutes at the exit, all else was fine. Signs for walk to:& from airport terminal and long stay car park needs to be improved and better lighting required especially when we arrived back at midnight.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
