“‘Fast’ park? Definitely not fast. Would have been quicker parking in the multi-storey car park for both arriving and returning. Also did not know they would take my car off site which I don’t like.
I would never book this again.”
“I am disabled and can barely afford plane parking which is upgraded to long stay and has no bus, the disabled parking bays are the furthest bays away to the terminal building and it takes me 25 - 30 minutes to get to the terminal building, your disabled parking is not convenient for people with disabilities.”
“I was delayed coming home from Barcelona therefore I tried to extend my stay at the airport. Tried to call customer services however no one answered. This resulted in me having to pay an extra £22.99 as I was scared to go on the local rate. Horrendous!”
“Parking was fine but not a great way of working the online pre booking for parking. Paid and pre booked for the week and ended up struggling to get out car park because I was apparently to pay £174.”
“Very poor. Terminal surface parking booked, no spaces on arrival, waited 25mins for an available one that was further away than the two minute walk suggested (by the tower). Would gave been as well in midstay or longstay for less money. Booked for lounge and as travelling solo was asked to take a table with two seats which I always do but in this occasion there were none. It took 11mins just to have my booking checked on entry which was ridiculous and all that to be told there was no wifi in the lounge! Then there were no crisps, not a great experience for £27.99.
The boots outlet had little on the shelves. No suncream, well, 4 bottles! No antihistemines and no hydration sachets, all things travellers will buy at airport.
The return to Edinburgh was abyssmal. Flight arrived at 1.53am. On time.
The walk/Q system to passport control was absurb, 6 very long lanes to walk round which I'd understand if there was in fact a Q but no.
And having arrived on time luggage didnt arrive until 2.50am which was unbearable at that time when many of us had 40mins to an hours drive still ahead”
“I am still waiting for a response to my request for a refund or a voucher for use in future when my flight was cancelled with 30 mins notice and I had to leave and go home again. I couldn't give a better review until that is answered”
Hi Sheila,
I can see that you have sent in an email request on 23/5/22 however we are currently experiencing a high volume of contact and we will get back to you as soon as we can.
Kind regards,
Customer Support Team
“The mid stay parking does not have disabled parking and this was not clear on the website. The parks are very tight and my new car got damaged by another cars door while I was away.
The terminal parking used to be good until they removed half the parking for the fast parking. I had booked parking for here but there were barriers across the gates saying it was full, so was unsure what to do. I ended up getting out of my car and speaking to someone at a barrier who said to go through anyway despite the signs saying full and cones being in front of the entry. People pulled up behind me and were beeping their horns and carrying on despite the signs clearly saying it was full which was stressful. At least this park had some disabled parking unlike midstay.”
“Unfortunately missed our flight due to unforeseen circumstances so we had to add an extra day. Can’t get through to anyone to explain this told on a recorded message to make a full new booking to be charged £45 for less than 24 hours absolutely ridiculous.
The following day went to collect my car to see they have moved it less than an inch from a wall? To then be told I need to pay a further £25 as they haven’t even acknowledged that I have added another day on so overall paid £120 to park my car for 8 days.
Have asked for someone to contact me regarding this over 4 days ago now and still no reply.
Will never use again terrible service.”
“I’ve had to pay £221 in total for a 4 day stay in the car park. The car parking was very poorly signposted and it was difficult to differentiate between the different car park companies.”
“Arrived at plane parking and entrance blocked by a tractor email said free upgrade to long stay . Entry denied so drove to plane parking overflow about 1/4 mile away . Not happy with this so will not be using Edinburgh Airport parking again”
“I booked a terminal parking spot Order ID: ACN4S9E8H at a cost of £64.99 and when I arrived at the airport there was not a single terminal parking spot to be had.
I was forced to use the multi story car park and at that I could only get space on the roof.
On my return I entered my ticket into the payment machine under the misguided assumption that it would recognise an element of prepayment but alas it charged me a further £130.
In total I have paid £195 for little more than 36hrs parking and |I expect an element of this to be refunded.
I expect to be contacted regarding an appropriate level of refund. I have all booking forms and receipts which conveniently aren't in a format this page accepts. Not impressed.”
“Beware additional costs if flights are delayed! When I booked parking I submitted flight details. My return flight was delayed which meant that I arrived after midnight rather than the scheduled pre midnight time. The result was that my £40 parking fee was increased by another £18.
I assumed that the costs were based on flight arrivals so that I would not be charged an additional outrageous £18.
The tardiness fault was not mine.”
Hi Dave,
All of our bookings come with an additional 2-hour grace period to allow flexibility with arrival and exit times. If you exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-booked.
I understand the frustration that will have been caused by the delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. I would encourage you to reach out to your airline to seek reimbursement for the fee due to the delayed flight.
Kind regards,
Customer Support Team
“Narrow spaces. Very difficult to get out of car when so closely parked beside others.
I prepaid parking and no information or anyone to speak to about it. It happens to be cheaper if you don't prepay. In fact I was there for less than 30 minutes and it would have been free if I had known about this but ended up costing me £19.99.
Not happy at all with this service.”
“I booked six days’ parking but was unable to get a refund because it was cancelled less than 24 hrs. I cancelled because I tested positive for covid and was unable to travel to USA. You are obliged to test less than 24 hours before travel and therefore excluded from getting a refund. Very unfair.”
Hi David,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“My flight was delayed and it resulted in me being 12 hours overdue on my parking and you charged me £40 for 12 hours which is shocking! I was £45 for 9 days and 40 for 12 hours!”
Hi Lauren,
All of our bookings come with an additional 2-hour grace period to allow flexibility with arrival and exit times. If you exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-booked.
I understand the frustration that will have been caused by the delay and I’m sorry to hear that your delay resulted in an additional charge at the car park barrier. I would encourage you to reach out to your airline to seek reimbursement for the fee due to the delayed flight.
Kind regards,
Customer Support Team
“It’s very badly sign posted and there isn’t really a way to put terminal car park into Google maps which resulted in me driving into the drop off point and being charged 4 pounds extra”
Dear Anthony,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Good Morning,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
