“On arrival it didn’t recognise my registration so I took as ticket so on the way out when I put my ticket in it said I owed £150 but pressed to speak to someone it said it was ok and they lifted the barrier this was a worry for all my holiday time I was away”
Hello Blair,
Thanks for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Signage very poor from Airport just says Plane Parking no relation to mid stay.On exit placed in my prepaid token came up with charge of£270 ??? Thankfully on call button the gate was opened no explanation?”
Hello William.
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Spaces are really tight and difficult to get in and out. My car got bumped whilst I was on holiday on 20th May at 12:28 as car sent me an alert. I now have damage to repair to my rear bumper.”
Hello Kevin,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Hello Debbie,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Initial experience arriving at the carpark was fine, roadworks on the road before the entrance caused a bit of an issue, but there were plenty of spaces & the bus arrived quickly. Coming home the bus took a long time to arrive (probably caused by roadworks & traffic).
The shelters are of a poor design & do not shelter you from the rain as the roof is too high.
On exit we were asked to pay after pre-booking, this was fixed quite quickly by a member of staff. The position of the carpark meant it took a very long time to exit the airport area as you have to navigate busy roundabouts from lesser junctions.
I would recommend the ncp on the way into the airport over this one”
Thanks for your review.
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“As usual the camera did not pick up my licence plate (pre paid customer) happens most of the time. It’s easy enough to get out when you buzz the team on the intercom but a hassle when you just want to get home and machine says you owe £90! There is a piece of metal sticking out from the barrier at the entrance to the long stay. I have already mentioned this to them but nothing gets done. It will damage someone’s car soon… I avoid this entry barrier area… maybe that’s why I keep being asked for more money!!!
Other than that cost to park is acceptable and car park quite well maintained once you are through the barrier.”
“Great on outward journey but coming back we all had to wait 40mins for bus to pick us up. One of the other passengers had to go inside the terminal to see what had happened. I then saw driver sitting on his mobile at the bus stop 15 mins after he’d dropped me off there…… NOT good enough when you are told buses are very regular.”
Hello Rosalyn,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Hi, all was going well with my stay at the airport long stay parking. Until I was trying to leave the machine displayed I was owe £240!
I was lucky I kept a hold of my receipt/order and able to retrieve my order number. Nor sure how this problem occurred but the gentlemen sorted the problem and let us through.”
Hello,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hello,
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Expensive, I had a 20 minute wait for their bus to transport me from the terminal to the car park. The road to and from the parking area is in a terrible state, littered with pot-holes and hazards. Zero money has been spent to provide what appears to be a waste land converted into a car park. Not very good.”
Hello Paul.
Thanks for your review.
We are actively carrying out maintenance on our roads to ensure that they are in a better condition for our customers.
Kind regards,
Customer Support Team
“Entry arrangements to the pre paid long term car park were good. Took a ticket on entry which had my car registration stamped on it. Exit was another matter - on reaching the exit barrier at 1.00am I put my ticket in the machine which then showed a message that I owed £244 before I could exit. Pressed the help button for about 15 minutes or so until answered - probably only one person on duty to answer help button as neither of the two other barriers were allowing cars out. They sorted it out and eventually opened the barrier. The excuse I was given was that the system had not recognised my car registration but that can’t be the case as the registration was stamped on the ticket I got at entry. An extremely frustrating experience one that I know others have also had.”
Hello Howard,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad that the team were able to assist on the day to get this resolved.
Kind regards,
Customer Support Team
“Upon arrival at the fast park I was greeted by a rather surly and rude gentleman. I said to him we were travelling with the car behind us and could we be parked in the same lane as we had two children with us and the other car had the buggy. I was told “no and you’ll go where I put you”
How this man has a job where he deals with customers I do not know
It would also be helpful if upon return your drivers didn’t reverse cars in as you can’t open your boot…”
Hello Shelley,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Multi-storey was jam packed with no indication of where the free spaces were. Drove round for 10 minutes along with a lot of other cars before fighting to grab a space that was just vacated. Terrible.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booked the electric charging option for a short 3 day business trip. Found a vacant parking spot at one of the chargers but a sign said there would an overuse charge. Not at all clear if booking an electric charging space is exempt from penalties. Due to the uncertainty, I moved my car to a vacant normal parking space so my car wasn’t charged when I returned. This needs to be clarified”
Hello Sam,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Parked my car after following instructions did not realise there was a long stay and short stay car park car parked right as I thought ! no shuttle bus my husband disabled and we had a 10 minute walk to airport same on return he was exhausted and as it was raining both of us were soaked
Parking not very clear to us elderly people”
Hello Mary,
It's disappointing to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
I'm sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I needed help opening the gate when I arrived and also when leaving as the ticket reader wasn't working properly. Parking space was hard to fund however parking itself was as expected.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you correctly upon entry. I'm glad a member of staff was able to assist you.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Prepaid for midstay parking. On exit, the number recognition did not work and had to insert ticket. Machine announced I owed £170 (I paid £70 for 5 days in advance). Called the guy and after some questions he lifted the barrier. Not great.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy parking but my Ryanair flight got delayed no fault of my own and they charged me £6 exit fee I know it’s not much but it wasn’t my fault used them loads of times this year had no problem great service but disappointed this time 😔”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team