“I was very happy when arrived to park my car. Everything was perfect. Then i come back after my trip i was disappointed. My car was parked so close to another car. I could not get to my car. I was running around to find some help. Nobody was here. At the end i got help. Member of stuff helped me to move car from parking place. It was stressful.”
Thank you for your review,
I'm sorry to hear that your car was parked close to another vehicle however we have staff on site 24 hours per day and I'm pleased they were able to assist you.
Kind regards,
Customer Support Team
“Not a pleasant experience, having to park 1/2 mile or more in the long stay car park and halving to walk to the terminal , not what an 80yr old diabetic looks forward to . No bus , a huge area of car park unable to be used and every other car park at £ 16.00 just to meet an old colleague.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“There was no parking spaces. We spent 20 minutes driving about the area trying to find a space making the experience far more stressful. Half the car park was closed meaning there wasn’t enough spaces for everyone. Further, our car was not recognised upon entry.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“No problem dropping off my car. The problem came when picking it up. Car keys weren’t in locker and many other people were in the same position. Had to wait over an hour for our car to be returned to us due to lack of staff than charged £6 to leave car park. Complained and received a refund quickly so thank you for that. I would not use this service again though due to fear of it happening again.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Had a prepaid parking and we I tried to get out the screen showed an outstanding balance of £176. The ld on the other side of the phone was great tho and he opened the door right away”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was feeling delighted when we dropped the car very helpful staff but on return my car was not there it was the start of Jan at 9:30 pm and really cold we had to wait another 30 minutes before car was ready I understand they were short staffed but when paying to have car ready to go disappointed this was not the case especially with having my young children with me”
Thank you for your review. I am sorry to hear that you had to wait for your car. To allow us to look into this for you can you please fill in our contact form and a member of the team will be able to investigate this.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Was a little disappointed when we had to reschedule our flight at last minute due to the storm you wouldn’t let me shift my parking out a few weeks. Extenuating circumstance which wouldn’t be recognised which feels a little poor when wasn’t looking for any money back!”
Thank you for your review,
We supported customers affected by flight cancellations however I can see that your flight was not cancelled therefore as advised your booking could be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Kind regards,
Customer Support Team
“Areas of parking sectioned off and not clear where you could park. When leaving, the prepaid ticket didn’t work and it asked me to pay £160 to leave. Called for assistance and barrier opened but this should be more straightforward and fixed going forward”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I booked here 26/12/23 to 31/12/23. However I wanted to extend my stay until 4/1/24. It was advised to email fast park regarding this. I had no reply responding which led me to paying an additional £119! For an extra 4 days. On collecting my car I was asked to pay on machine another £100! Lucky an attendant came to resolve this and advised I should of only been charged an additional £60.
I have since flew again and parked at NCP for fraction of price.
I still have not had a response from email.”
Thank you for your review. I am unable to locate any correspondence regarding an extension to your booking from yourself. If you can please fill in our contact form a member of the team will be able to look into this for you.
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“As usual the barrier didn't go up on the way out! I had to give my booking reference and car registration before they let me out. It took about five minutes at the barrier before they could find the booking. This always happens and is now getting very frustrating. Initially they wanted £170 even though I had prebooked and was well within the time. ALWAYS MAKE SURE YOU TAKE YOUR BOOKING PAPERWORK WITH YOU.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“for just over 24hrs the price was a little high. Close to terminal area though. Staff not very friendly when asking to double check if we were at right area just completely ignored”
Thank you for your review. We offer pricing up to 2 years in advance and the pricing is competitive when compared to near-by 3rd party parking providers.
Kind regards,
Customer Support Team
“The long stay transfer shuttle was not available, which was not stated on the booking portal. No discount offered to compensate for the long walk to the terminal in cold and wet weather. On exiting the car park, the terminal tried to charge £266 for a pre paid stay. The staff kindly helped sort that quickly.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Camera didn't recognise my car reg when I arrived, didn't recognise the ticket or my car reg when leaving mid stay. Not great after a long day travelling.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Not a good experience, booked fast park only to arrive & told car park full, directed to another car park further away from terminal, on arrival back to car, tried to get through gates but informed owed £320, spoke to attendant who couldn’t find registration/booking, finally got to leave with no extra charge that I wouldn’t have paid anyway,, going back in April to fast park so hopefully no issues again”
Thank you for your review,
I'm sorry to hear that you were unable to enter FastPark and I understand the disappointment that will have been caused.
The day that you arrived was a particularly busy day for our FastPark team, and they experienced a large number of arrivals within a short space of time. Our team work to a schedule of arrivals, and we rely on customers arriving roughly at the time they have booked however, early or late arrivals can greatly impact our operation. Our team do their utmost to prevent disruption however, on this occasion due to the number of cars in FastPark approaching capacity, a decision was made to transfers customers to one of our alternative car parks that still had remaining capacity.
I would like to apologise for the inconvenience caused, and it's certainly not the way we want any of our customers to start a trip. As per our terms and conditions, if you are unable to use the car park that you have booked or unable to find a space, then we will provide a suitable alternative in a different car park.
Kind regards,
Customer Support Team
“On this occasion I had to drive around the carpark for approx 20 mins due to it noting there were spaces however lots had cones which meant spaces were reduced. I did manage to speak to someone in a high viz jacket who although didn't work for the airport were there doing a survey and agreed to move a cone to free up one of the spaces for me to park. This is I hope a one off as I have never had any issues and find the multi storey parking normally the best way to park.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review,
We have many options available to suit each customers requirements and I would encourage you to choose a car park with a shorter walk in future if this is a preference for you.
Kind regards,
Customer Support Team
Thank you for your review,
We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear you found our wayfinding unhelpful. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Parking was really close to the terminal but lost any of the time gained by parking closer to the terminal by driving around looking for a space. The car park seemed to be nearly completely full and a number of other cars doing the same as us.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
