Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“My car was parked for two days, was fine but my ticket didn’t work on the way out had to call and wait a while, man on the phone was helpful and let us out without much confusion. Still not sure why it didn’t work when it should have been an automatic no plate exit. Ah well, no drama will probs use gain cause too lazy to train or taxi.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Exit barrier once again could not read my ticket not. The first time this has happened. Very frustrating especially on early mornings. Operators also take an age to identify booking and open the barrier”
Hello Colin,
I understand the frustration caused. I seems that our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however, I am glad to hear that the carparking team were able to assist you.
Kind Regards,
Customer Support Team
“Pre-booked before arrival. On trying to vacate was unable and being asked for a £220 fee! Had to call for assistance to let me out. Luckily had kept e-mail booking details. Also there was NO shuttle bus which was included in the pre-book particulars.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
I can confirm that there is a shuttle bus that operates from Plane Parking therefore it sounds like you may have entered the wrong car park.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
For future travel you can contact our car parking team via the intercom at the entrance and exit barriers to the car park, who will be able to assist should you need it.
Kind regards,
Customer Support Team
“Upon exiting the card showed we owed £205 which was very stressful and unsettling. Thankfully it was resolved quickly. This would put me off booking again.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration this will have caused.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I booked online, collected my ticket on arrival. When I left later that day, the machine said I owed them £60!! I pressed the buzzer and the guy on the other end was magic and 30 seconds later buzzed me through? Use it all the time, but that is the second time that has happened. Staff sound, system rotten.”
Hello Mark, Thank you for sharing your experience with us. We apologise for the inconvenience you have faced regarding the payment issue at our parking facility. We are glad to hear that our staff was able to quickly assist you and allow you to exit without any further payment. We take your feedback seriously and will address the issue with our system to prevent it from happening again in the future. Thank you for your continued support and we appreciate your understanding. Kind Regards, Customer Support Team
“The walking route to the terminal drop off/pickup point is exposed to the elements. I would get soaked if it was raining. The old stop had a covered walkway from the terminal building.
The road round to the Plane Parking is like a farm track or worse. When booking this I thought I was going to be at the Long Stay site. Looks like I’ll need to pay more or fly from Glasgow if possible.
On the plus side the bus drivers are very good.”
Hello Agnes,
I apologies for the inconvenience you experienced with the disabled bays being occupied by cars without blue badges. Next time, please feel free to contact us in advance so we can make alternative parking arrangements for you. Thank you for bringing this to our attention.
Kind Regards, Customer Support Team
“Had booked plane parking but got confused with that and long stay parking. Ended up in long stay, with stressful search for a parking space. On return to car park, couldn't exit because of mistake. Thankfully staff member was able to open barrier for me. I found the range of options confusing and the limited available spaces stressful.”
Hello,
We apologise for the confusion you experienced between plane parking and long-stay parking, as well as the stressful search for a parking space upon arrival. We understand how frustrating it can be to navigate through different parking options and struggle to find an available space.
We are glad to hear that a staff member was able to assist you in exiting the car park and we appreciate your understanding during this time. Your feedback regarding the confusing range of options and limited available spaces is valuable to us as we strive to improve our services and make the parking experience more seamless for all our customers.
Thank you for choosing Edinburgh Airport for your parking needs and for sharing your feedback with us.
Kind Regards, Customer Support Team
“When the weather is good, walking to the terminals is all good but it's Scotland and with Scotland comes bad weather, so not fun walking from the long stay car park.. The old bus stop are falling down and look messy, no one seems to care about how it looks now, cars parked our with of parking spaces.. Which does casue issues when driving around the car park.. It seems this car park is now forgotten and no care for anyone using it when the weather is bad... Its Scotland for god sake many days are bad weather days.... Oh well at least they are hitting the greens issues”
“On my previous visit with a perfectly functioning car the mysterious clunking on leaving the car park turned out to be two broken front springs so this time I took a pick up truck.
On return the driver side mirror was folded forward facing out, internal mirror well out of adjustment, driver seat adjuset as far back as it could go, air con set at 36 degrees!
Does not instill confidence.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Hard to find a space when we first arrived and had to drive around the car park a few times before eventually finding one. Spaces are quite narrow so harder to get our toddler out the car seat. On leaving the car park we inserted our ticket at the automatic gate but the machine said we owed over £200 at the gate despite us arriving and leaving within our booked time. We had to press the intercom for help to get out.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We ended up having to park really far from the airport- selecting terminal parking and paying a small fortune to make things easy with two infants and a partner on cruches, this was not ideal. There are not clear walking routes from the overflow carpark either and had to cross quite busy roads with no designated crossings, again with little ones and lots of luggage.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Went on line to book price £119 .
Went to drop off car and had additional £15 charge to pay . Didn't have a clue what it was for ask guy there . He said dont know either so i paid it or unless i couldn't park car .so disappointed on this”
Hi there,
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“PLANE PARKING WAS NEW TO US. IT IS A LONG WAY AWAY FROM THE TERMINAL, NOT A PROBLEM EXCEPT THE ROAD TO IT IS RUTTED AND BARELY MADE – BE VERY CAREFUL WITH YOUR CAR. THE PARKING AREAS ARE LARGELY UNPAVED, RUTTED GRAVEL AND PUDDLES. BOTH ON THE WAY IN AND ON THE WAY OUT THE ANPR SYSTEM DID NOT RECOGNISE MY BOOKING, DESPITE HAVING BOOKED AND PAID IN FULL TWO MONTHS BEFORE. THE HELP BUTTON IS ANSWERED QUITE QUICKLY, THOUGH, AND BOTH IN AND OUT THE OPERATOR CONFIRMED MY BOOKING WAS VALID. OVERALL, NEXT TIME I WOULD PAY THE FEW POUNDS EXTRA TO USE THE LONG-STAY CAR PARK AND AVOID PLANE PARKING.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
