Hi Diego,
We're always keen to hear feedback on our wayfinding and walking routes as it allows us to identify areas for change. I will ensure your comments are passed on.
Thanks,
Customer Support Team
“It took absolutely ages to get out of car park despite having prebooked and prepaid.
It seems that that the number plate technology does not recognise all types of car registration formats.
Hence poor review.”
Hi Alen,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
“No alternative but to pay outrageous prices as there really is no other option. Profiteering at its worst but exactly what I expect from any Scottish Government back monopoly. Scumbags, why not charge hard working people even more money that you and your moron mates are all exempt from paying.”
Hi there,
Our pricing is dynamic and competitive against other providers. We offer a wide range of parking products, with Long Stay and Plane Parking being our more budget-friendly options.
Thanks,
Customer Support Team
Hi Chloe,
I'm sorry to hear that you were charged £130 upon exit. If you haven't already, please feel free to contact us via our feedback form and the team will look into this for you. The URL below will take you to the form:
https://support.edinburghairport.com/hc/en-gb/requests/new
Thanks,
Customer Support Team
“Had booked Fast Park pre-COVID. No information at any point to tell me that it had been turned into a testing centre. Only discovered this when I turned up at the airport at 6 in the morning.”
“Why was I charged £40,on my arrival.I need this money back.I arrived at 2am on the 15th October.Can someone give me an explanation please Also can I be reimbursed this money,as I reserved my space online.”
“Never got to use as flying abroad banned. You should be fully aware that I did not arrive and use parking. No refund and No discount as tried to rebook for 2022.”
“Queries Resolved In Under An Hour SERIOUSLY
on what planet are we talking about no reply 3 days later to an email . Cant call line dead and live chat non functional customer service at its very worst”
“As previous review , not happy about no refund. Refund preferable.
Advised to key in booking ref, and future dates not required.
Dates can not be removed from the booking screen, keyed in my ref.
Can’t see any voucher .
As with other reviewers, where are these vouchers ??? HELP PLEASE
How do you get a voucher, if that all that’s on offer.”
“Was due to park 21.3.20. However Covid 19 struck and our flight was cancelled. I phoned to cancel parking and was told NO refund as was a no refund booking. I did accept that but felt under the circumstances I thought the cancellation would be looked on with sympathy and I was hoping for a refund for good will. None was offered. A wwwk or two ;later I got an email offering a voucher for future parking . seven weeks later I am still waiting for the voucher to arrive.”
“Non flexible parking, flight cancelled , voucher offered towards my next parking, which I need to put dates in for just now ??? Who has plans just now? Edinburgh Airport should be giving refunds. Not good Management. Stop ripping us off.
I have used their parking for many years and on three occasions for a month at a time. Refund and restore good customer service, or loose loyal customers.”
“I was unable to use my booking as my holiday was cancelled. I appreciate that my booking was non refundable but would have appreciated the offer of a voucher to use in the future”
“I am in the same position as most of the reviews on here but I have now reported Edinburgh Airport Parking on the Government website who want to know about unscrupulous companies ripping people off during this world wide pandemic .
Please log your complaints
www.coronavirus-business-complaints.service.gov.uk”
“Thanks for the opportunity to leave a review of our recent booking with Edinburgh airport parking all I can say is the management should be disappointed with them selves after making the decision to hide behind terms and conditions when our flight was cancelled due to the coronavirus, in these extreme circumstances in my opinion they should have given us a refund or a voucher like most honest businesses in the holiday chain are doing, so I would not recommend nor will I be using there services in the future.”
