“Despite having had our flight cancelled no refund or credit note was offered by Edinburgh Airport’s official car parking site. Not acceptable costumer service.”
“Promised voucher cos didn't use due to covid19 ! Still waiting ! Did speak to one of your staff who was not helpful at all - this was at least 3 weeks before due to travel 😩”
“I have used Edinburgh Airport Parking on many occasions & always found the service good. I made a mistake on my last booking & was very pleased to be able to correct. I received an email to say I would receive a refund, however this has not happened. I have followed up this email & not had any acknowledgement so very disappointed.”
“Booked the car park well in advance then holiday was cancelled due to corona virus. Unable to receive a refund as they do not give money back. Ridiculous. Will never use again”
“I had my flights to Salzburg cancelled by Jet 2 at very short notice - due to travel restrictions imposed in Austria. I cancelled my parking and requested a refund - which under the circumstances seemed a fair request for a regular user. We are almost a month to the day forward and I have not heard a peep from Edinburgh Airport Parking about the rebate - appreciate skeleton crew etc - but airline has refunded for the service I did not/could not use - why has it taken EAP so long?”
“Disappointed I didn’t receive a refund or voucher for airport parking due to my fight being cancelled by coronavirus. I’ve used Edinburgh airport parking for my last 3 holidays in 2 years but will look into alternatives now.”
“Holiday was cancelled because of Coronavirus which meant had no reason to go to car parking facilities. No refund being offered at all.Have used airport payment here in the past and would certainly thoroughly recommend and do hope to use again.”
“Booked parking for holiday but plans cancelled due to Coronvirus travel ban. Contacted Edinburgh Airport Parking with regards to getting a refund but received no response.”
“My holiday was cancelled due to the Corona Virus. TRied to get a refund but was told that my booking via Jet was non-refundable. I realise in normal circumstance this should be applied but surely a refund can be made?”
“I use this car park a lot. I had booked my car in 21 March to 23 March for a weekend in london. Due to the covid 19 lockdown my flights were cancelled. I received no notification to say that I would receive my money back or even a voucher for when I can travel. As a result I will not be using this car park again and I will be using the other car park instead. Poor customer service. BA refunded my travel tickets on a non refundable booking you guys should do the same.”
“As you will appreciate I did not use this booking as flights have been cancelled. Might be worth considering how you get feedback at this time. I understand that the booking was not changeable but many businesses have been very flexible about this and the least you could do is offer a substantial discount on a future booking. I think that this approach is in keeping with the way that you constantly extract more money from parking with no improvements. The machine for payment on exit still didn’t work when I last went and not installing any payment machines in the pick up area is ridiculous.”
“Not impressed at all with the service. Did not actually use the fast park facility due to the current 'no travel' situation yet did not receive a refund due to it being a 'non-flexible' booking. 2 bookings - no refund!
Would doubt I will use again.”
“I spoke with a one of the online assistants and they told me I would be able to cancel my parking via a new system designed for the covid 19 disruption. No details were given to me and I was unable to cancel the parking. So my recent experience of the parking system is not being able to use it and not receiving the refund I was promised. Poor!”
“On arriving at the car park at 0630 on 8th March 2020 we stood in the cold bus shelter for 40 minutes waiting for a bus to the terminal. We eventually gave up and had to walk to the terminal building carrying a significant amount of luggage. When making the booking all information was that the buses ran at 5-10 minute intervals.
On returning to the airport a week later had problems locating the temporary bus stop it was poorly signed.
When leaving the car parked having pre-paid at the time of booking, I inserted the ticket in the machine and the display came up telling me the I had to pay in excess of £160 pounds. I eventually called for assistance having had great difficulty in finding the correct button to press as the display is very poorly lit and the attended after some discussion allowed me to leave the car park.”
“Flight cancelled because of Covid-19 so never got to park. Airline refunded my non-refundable fare, hotel night before refunded my non-refundable booking, car hire at other end refunded my non-refundable booking and hotel at other end refunded my non-refundable booking. Seems like Edinburgh Airport Parking are the only company that used Covid-19 as a means to scrape the last penny it could from its customers! Shocking customer service.”
