“Parking is very staightforward to access and comes with fast track access, although poor customer service was encountered here with mostly unhelpful staff operating.”
“Have used several times now and will be using again soon. Everything has always been straightforward on each visit from dropping car off to picking car up.”
“The whole experience was good until we attempted to get through the exit barrier, wouldn’t open, had to wait a while to be connected to the help centre, not sure what was going on.”
“After parking my car when I was away I checked my tracker and found the car was moved a few times . When I came home I checked the mileage and you did 3 miles on the car . If you say the car is parked up till you come home who did the 3 miles . Not good”
“We paid in advance for five days plane parking. On exit the machine demanded over £140. I was calm on courteous on the intercom the male customer service agent was curt with no apology or explanation. You take hundreds of thousands of pounds from your customers each year. At least be polite when you demand money in error.”
“The process was really easy. Simply dropped the keys off via a check in machine , then was given a slip to use on return to access the keys via a locked box. Simply walked to the car and drove away. Highly recommend. The car park is right outside the exit of the airport.”
“This service is next to none. The whole process of booking, dropping my car off, getting the bus to and from the airport was seamless. Made my journey very easy.
Possible idea could be some kind of app that advises you when the bus is due to be at either the bus stop at the car park or the pick up at the airport. We got in late and my travel companion was a bit stressed if the bus was going to pick us up. (That was his stress).
10 out of 10 I will be using it again. Oh and the drivers no matter what time of day it was, we’re brilliant, cheerful and helpful.
Thank you”
