“We paid to park up to 6pm on the day of arrival home we arrived back and tried to get out around 3pm and the machine would not accept our ticket and we had to pay £7 to get out . I Expect to get this money back.I also did not expect your staff to take down my snp badge and put it on the floor.The this is fixed it cannot fall of.If they do not like my choice it's their problem.They also mucked about with different settings on my dash and steering this is not what I expected when using your service.”
“The whole entry to exit went as planned, seamless!
My annoyance is the on my last 2 visits my car doors have been scratched. The parking places are so narrow it's virtually impossible to get in and out of a car without brushing passed the cars next to you.
In one case it looks like it was hit by a car door, on the other it was someone walking passed the car and scratched it with a back pack or bag.
I would happily pay more to have access to spaces that are wider for larger cars.”
“Had to drive round for 20 mins to find space. Only available ones near entrance so over 30 min walk to terminal Would be much enhanced if shuttle bus available”
“It's a long walk from the Long Stay car park to the Airport terminal when you have heavy suitcases (even wheeled ones) and the weather is cold and/or wet. There used to be a really good shuttle service but that's been taken away post-Covid. A false economy especially as the parking charges continue to increase markedly. I like the convenience of its location but it saddens me that making a easy and quick buck is more important to the operator.”
“Decent rates if you book ahead, very expensive if you don’t. Convenient location but no shuttle service. Easy to drive to but a traffic jam getting out. So good and bad.”
“It was quite difficult to find the actual parking as the instructions weren’t the best and Google or Apple Maps can’t find the parking, and I understand I paid for a cheaper parking as I wasn’t up for paying £100+ for a few nights but the parking doesn’t have any lanes and after our holiday I found a scratch on the car after someone smashed their door into the car since there no lanes and it’s stone.”
“Arrived at appointed time at 2am pouring rain.
Camera failed to recognise my registration. Got out car to use help button, attendant checked all was ok with the booking told to take a ticket and sort it out when ai gets back..ticket machine had no tickets. Got soaked through the whole process.
Got back 4 days early than booked wasn't offered any return fees or voucher.
Probably won't use again Il just get the night buses”
“Edinburgh Airport was easy to book online. However access can be problematic on the day, if there's an event at Ingleston. We weren't aware that the preperations for the Royal Highland Show had started and were surprised to come across a huge tailback of traffic BEFORE 5am! This caused a substantial delay in entering the car park and the fast track security entrance wasn't that obvious when parked and feeling under pressure. Due to this combination we almost missed our flight. I feel that it would be beneficial for Edinburgh Airport Parking to highlight to customers that there may be delays when they are aware of an event taking place. On return, when reaching the exit we entered our ticket only for the machine to ask for a payment of £80! Thankfully there wasn't a queue of vehicles behind us and a quick chat with the control room had the matter sorted.”
“When we arrived at 1230 on 9th June and drove into the multi story CP the immediate reaction was how unkempt it has become, there was litter in abundance on the entry & around level one, on return on 0145 on 17th June it appeared that the same rubbish was there, it’s not an inviting first impression, but overall the parking did exactly as it says on the tin, its convenient for the terminal if too pricy just to park a car”
“Normally I'd give you 5 stars but this morning I struggled to find an empty space despite having prebooked. I was about to give up and go to the longstay when I spotted someone leaving. I had assumed that you don't give out more tickets than there are spaces. Lots of cars were parked on hatched lines and along the edge of the roads as there weren't enough spaces.”
