“Parking facility good. Disappointing that every time we use the payment is authorised and we have to ring call button to get out. Once we called for help, we had to provide various details when it was booked and already paid for through Edinburgh Airport.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“Entering fastpark was smooth and easy Leaving is a confusing mess, poorly signposted poorly executed,no second trip through the scanner”

Helpful Report

Posted 2 weeks ago

Thank you for your review, I'm pleased to hear that you found it easy to enter FastPark. I’m sorry to hear you found our wayfinding confusing upon exiting FastPark. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 2 weeks ago

“Tried to charge me £150 to exit the car park when I booked and paid online Bus driver very helpful but very scary as I didn't have all that money”

Helpful Report

Posted 2 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“Now that we’ve been here once, we would book this car park again. However, on first use we found it difficult to find the walking path from the car park to the terminal. This resulted in us dragging our cases along busy roads to avoid huge puddles on the intermittent footpath. Better signage needed please. Also, our exit ticket was rejected by the machine and the gentleman on the intercom was downright rude. Staff training required please.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I am sorry to hear that a staff member was rude to you when using the intercom. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“For the fourth time in a row when exiting the mid stay refundable car park it attempted to charge me despite paying online already for parking. The colleague on the intercom raised the barrier for me, but it is an increasingly frustrating way to leave the airport after a long day of business travel.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 weeks ago

“I usually go for multi-storey car parking and free tickets for fast track but was unable get in so went for valet parking. Found it complicated and car was parked outside instead off undercover”

Helpful Report

Posted 3 weeks ago

“Instructions for multi storey parking were vague and clearer information could have been provided on booking confirmation.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I will raise your feedback with the relevant teams to see if any improvements can be made to the instructions provided. Kind regards, Customer Support Team

Posted 2 weeks ago

“Difficult signage Paid for fast track but no spaces”

Helpful Report

Posted 3 weeks ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“Unfortunately as I was leaving the Plane Parking site at around 1am at night I had placed my ticket inside the machine as I was leaving and it was showing an outstanding amount of £150. I then waited for quite a long time for someone to answer the intercom and it did let me pass, however I never understood where the issue was as other cars were passing with no issues and I was certain I used the right car park.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Very close to terminal. Only issue was on trying to exit at barrier it wanted £150. Buzzed and gave booking reference and was allowed to leave without paying.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Fast park is great unless you need to extend your parking time. To have to make a new booking is cumbersome and thereafter, the system doesn’t pick up the changes so that you need assistance to get your keys back on your return to Edinburgh Airport and assistance again at each barrier on the way out.”

Helpful Report

Posted 3 weeks ago

“Could do with better signage for multi storey once past first barrier. Ticket not stamped with Reg Number/Booking Ref at either barrier in spite of pre-booking (last time didn't even get a ticket). Queried this a office and got a rather blase response from one of your staff that I would just have to press the buzzer to exit !!!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Parking the car is easy and stree free. The biggest issue I have with the parking is that often the ticket doesn't work automatically and you need to speak to someone to get out.”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Straight forward reasonably priced”

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Posted 3 weeks ago

“Signage is not very clear on return!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 3 weeks ago

“Worked fine, except signage to where we were to pick up the keys is poor.”

Helpful Report

Posted 3 weeks ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 3 weeks ago

“Reasonably priced and easy to find. A bit disappointed that there is no disabled parking.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. All of our other car parks do have blue badge spaces and I would advise if you wish to use a blue badge space to park in one of our other car parks. Kind regards, Customer Support Team

Posted 3 weeks ago

“Good price good location good bus transfer to terminal but even though you book online you are still charged again at the departure barrier which requires you to call customer service, better use of NPR would be helpful.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“I got a shock when i went to leave as the machine was telling me I had to pay £360 i was like I dont think so we have pre booked and paid for this it got sorted after pressing the button at the barricade its the last thing you want to see when you've just come home”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit., I understand the frustration that this causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 weeks ago

“Slight problem on my return collected key no problem but confusion on the way out had to collect another ticket inserted at barrier which then asked for £6 charge if I took the wrong way out the correct way wasn’t clearly marked”

Helpful Report

Posted 3 weeks ago

Thank you for your review, If you have been charged the £6 upon exiting FastPark, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 3 weeks ago

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