“One of the main features of the Multi-storey parking I selected was closed. We had an early morning flight & the bridge access route to the fast track security was locked. This meant that one of my group who had restricted mobility had to then take the longer normal route to security.”
Thank you for your review. Our FastTrack security bridge is open between 0400 and 2000. If you arrive outwith these times then the bridge will be closed.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The staff emailed me back really quickly. My flight was changed to a few hours earlier so I needed to amend the time just before the two hours grace period before entry. Unfortunately, I had to cancel and go with another parking company. It was not possible to amend the time of entry. The new price with the extra few hours was now extortionate.”
“clearer signs for first-time users, and its hard from the receipt to know which car par to go to.
tickets are often not read correctly in the machines.
when parking in the multistory - its not easy to find the bridge to the airport”
Thank you for your review. Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Parking is fine found a space ok. However designated walkway is fairly inconsistent and doesn’t really lead through the long stay - only the mid stay.
Could be worthwhile adjusting the layout and sacrificing a few spaces to allow a simple trolley compatible pathway through the full length of the long stay.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind Regards,
Customer Support Team
“Thank you to the audio operator at the barrier gate. We parked in long stay by mustake instead if Plane Parking. The directions are confusing and seeing £110 come up on leaving wasn't the best experience!!”
“Easy to enter and leave. Cars were parked randomly all over the place and not in spaces, blocking routes around the car park. It was unclear if this was due to insufficient parking spaces or people wanting to park closer to the terminal. The walk to the terminal was not too long, however the surface was a bit rough for pulling wheeled suitcases and there were no obvious pedestrian routes around the car park to the terminal”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind Regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
I'm sorry to hear that you have experienced issues when exiting the car park however I'm pleased that our team were on hand to assist you.
Kind regards,
Customer Support Team
“Parking and shuttle service is excellent. More information on what to do if flights are cancelled in regards parking would be very useful. Got hit for a £45 charge after flight cancelled and didn’t realise I would have to go online and book another day”
“Everything was fine until trying to leave when the barrier machine said we had an outstanding balance of £180 to pay. My booking total only came to £40. Rather annoying. Was sorted quickly however by calling office from barrier machine.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Very disappointed to get to the exit for it to tell
Me I had an outstanding balance of £180 even though I had already prepaid. This was very stressful. Although the man I spoke to after pressing the buzzer was great and let me through.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Car park full of massive puddles couldn’t walk on side walk as there were cars parked up on them, also on yellow lines, no choice but to walk through the puddles so soaked before even getting out of car park,
Ticket wouldn’t register on way out but guys on intercom were very helpful”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind Regards,
Customer Support Team
