Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
Thank you for your review.
I'm sorry to hear that you have experienced issues when exiting the car park however I'm pleased that our team were on hand to assist you.
Kind regards,
Customer Support Team
“Parking and shuttle service is excellent. More information on what to do if flights are cancelled in regards parking would be very useful. Got hit for a £45 charge after flight cancelled and didn’t realise I would have to go online and book another day”
“Everything was fine until trying to leave when the barrier machine said we had an outstanding balance of £180 to pay. My booking total only came to £40. Rather annoying. Was sorted quickly however by calling office from barrier machine.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Very disappointed to get to the exit for it to tell
Me I had an outstanding balance of £180 even though I had already prepaid. This was very stressful. Although the man I spoke to after pressing the buzzer was great and let me through.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Car park full of massive puddles couldn’t walk on side walk as there were cars parked up on them, also on yellow lines, no choice but to walk through the puddles so soaked before even getting out of car park,
Ticket wouldn’t register on way out but guys on intercom were very helpful”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind Regards,
Customer Support Team
“Service seemed all good and. Ran smoothly until we returned to our car to find it had been left unlocked when there was still possessions of our inside. Just a bit careless imo”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Thank you for your review.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“The car park was so busy when we arrived that there were cars abandoned out with car parking spaces. It looked as if the car park had been over booked. We did find a space after a few minutes.
There is no bus from the car park so it’s a short walk to the terminal. This could be better sign posted but east enough to reach the main terminal.”
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind Regards,
Customer Support Team
“Used the Plane parking many times in the past. Bus service is great and car safe and sound however I made a mistake with my time when booking and had to pay £45 to get out. Felt a bit stupid and after a long flight and a delay with airline it wasn’t what we needed. Be careful with time and date with booking your car online for parking it can end up being an expensive booby.”
“It was the first time I used the fast parking. Entry to the parking area, initial inspection and the staff behaviour were all fantastic. I however had to pull my baggage with loads of stuff in it via a relatively long way which is not easy in a rainy weather. Also there’s no passage way for pedestrians and we had to find a corner way to be away from the cars. A proper walking route is necessary for the safety of the people. Also, we should leave our cars in front of the key store and a driver takes it wherever they want afterwards to give maximum comfort to passengers. This is what I have seen in many airports. The same concept should be on return. Although the process was easy, with thanks, I had to walk over 15 minutes to “find” my car, which is not the intent for wallet parking. I believe the passengers are even happy to pay more, but to receive a better service. Thanks for your consideration and giving us the opportunity to share our ideas and comments.”
Thank you for your review.
I will pass your feedback onto the relevant team to ensure it is brought into future discussions.
Kind Regards,
Customer Support Team
“I park at Edinburgh airport at least four times a year and every time I go to get out your car park I get told by your machine that I owe money why is this 🤔🤔”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review.
The location of your car can also be found on the paper fob that is attached to your keys. I will raise your comments in regards to the screen to the relevant department.
Kind regards,
Customer Support Team
“Was ok until I inspected my car and found someone had scratched it with a luggage trolley or something while I was away. I knew the damage was new as I had only just valeted my vehicle the day before I left it.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Thank you for your review.
I'm pleased to hear that you found the walk easy to the terminal.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Stayed in Midstay; access with baggage still not good after several years as there are many holes and trip hazards with the walkway that has been created with temp plastic barriers. ( think they have been there for a few years now). Also Numbef plate recognition or ticket dud not work k. Exit , with 270 pounds being requested at barrier. This was not so pleasant at 3 am in the morning, but was quickly rectified by the attendant on call.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was lucky finding a space. Seems lots of people parking not in spaces. Wonder if there should be a max capacity and no entry if full especially with pre booking. Getting out of the car park was tricky as cars were parked on both sides of the aisle. I actually couldn’t go down a couple of the aisles. Leaves you to worry about damage to your car and damaging other peoples.”
Thank you for your review.
We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier.
Kind regards,
Customer Support Team
“Despite booking parking in the Long Stay at Edinburgh four weeks in advance, when turning up on the day the barrier did not open (as it should have by reading my number plate). After asking the operator over the intercom to raise the barrier, they didn't have any record of my car being booked, but let me in anyway and also issued an exit ticket (which ironically had the same booking reference on it that I had received via email when booking - bizarre that the operator didn't see this). The car park itself is fine (it's a car park), but the cars abandoned all over the place outwith actual spaces made it tricky to navigate around it at times - a mess of parking tbh with luggage trolleys abandoned all over the place, also. To make matters worse, when returning on a flight from Turkey at 2am in the morning, the exit barrier wouldn't open again and did not recognise the ticket I had been issued with a week earlier. Again the operator seemed confused that my car was even booked into the car park and eventually raised the barrier to let me out. All in all a pretty poor experience, given I had paid almost £80 for the privilege.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
