“Despite booking parking in the Long Stay at Edinburgh four weeks in advance, when turning up on the day the barrier did not open (as it should have by reading my number plate). After asking the operator over the intercom to raise the barrier, they didn't have any record of my car being booked, but let me in anyway and also issued an exit ticket (which ironically had the same booking reference on it that I had received via email when booking - bizarre that the operator didn't see this). The car park itself is fine (it's a car park), but the cars abandoned all over the place outwith actual spaces made it tricky to navigate around it at times - a mess of parking tbh with luggage trolleys abandoned all over the place, also. To make matters worse, when returning on a flight from Turkey at 2am in the morning, the exit barrier wouldn't open again and did not recognise the ticket I had been issued with a week earlier. Again the operator seemed confused that my car was even booked into the car park and eventually raised the barrier to let me out. All in all a pretty poor experience, given I had paid almost £80 for the privilege.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Bus drivers very friendly & helpful & would still use the parking in future drop off, however car reg wasn't recognised going in which meant on leaving the bill stated £300 which obviously we didn't get charged after speaking to someone.
Problems hearing the person on the intercom, (passenger got out to come round to the speaker) we eventually got the barrier raised. Please fix the reg recognition & intercom system as the noise from planes doesn't help the issue either.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for taking the time to leave a review. I’m pleased to hear of your great experience, and we look forward to welcoming you again in future.
Kind regards,
Customer Support Team
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind Regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Parking was fine although it taken me around 20-30 minutes attempting to find a space available in the car park. There were also abandoned cars on all corners which made it difficult to navigate car park. Looks like too many are sold for carpark capacity. Other than that it was ok”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Very convenient location . Reasonably priced just hope it’s not a wet day. Arrived at airport on a very wet day . Had to park near very back of car park and all footpaths were blocked with cars abandoned everywhere. This meant our shoes and cases were soaked due to what can only be described as a flood . Was as if all drains were blocked . Overall good location but could do with cars parked on double yellows and on junctions being fined”
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Convenience of location is somewhat outweighed by the abandoned vehicles and puddles. It is not great to be looking for a space whenevery corner, walkway and verge is parked on, and unsafe - particularly if using a wheelchair or pushing a buggy.
Edinburgh Airport really must do better, now that there is no bus and we are expected to walk to departures.”
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind regards,
Customer Support Team
“Easy enough directions to get to car park. Made our way to the fast track security through a maze of corridors only to meet a locked door at security. No one around to open the door so got caught up in the corridor for a few minutes before letting ourselves out a fire exit to then make our way back to the main area of the departures to go through security. Other than that the parking was fine.”
Thank you for your review.
I can confirm the fast track security bridge is open in line with our fast track security hall.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Paid online, received a booking reference but the barrier wouldn’t open. Pressed the help button to be told they couldn’t find my registration or booking Ref. I was asked 3 times if I was sure I’d booked and pretty sure I was only let in because a queue was forming behind me. Was advised that I may need to pay AGAIN on exit. Guy not helpful at all. On return my booking was found no problem and I got through very easily suggesting lack of effort by staff on way in.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Parking was fine although it was hard to find a space as it was so full people were parked wherever they could not even in a space. We were fortunate to see someone leaving as we were trying to find a space and got that. When leaving the machine told us we owed a lot of money even though we pre booked which caused a bit of stress until they were able to rectify this.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Stressful entry for us as I am unable to walk far and as previous disabled spaces no longer there, only a very few remaining. After circling the car park several times, eventually found one very narrow space near the terminal, but not a good start to holiday.
Exiting terminal was excellent with no hiccups.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Booked long stay after positive experience last year. Entry and exit all fine and walk to terminal is less than ten mins, however the carpark seemed overbooked with cars parked on kerbs, in the road which made driving around hard / almost impossible in sections. Not sure if this is inpatient people who couldn’t find a space or more booking than spaces but will make me look at other options next year.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very handy for the airport.
Cancelled flight back and had to add days when the car was already in the car park which was much more expensive.
Had to speak to the staff on exit to validate the original ticket due to online added days.”
Thank you for your review.
Stated on our terms and condition if you have booked a car parking extension we advise passengers to have both booking references and press the intercom upon exiting the car park.
Kind regards,
Customer Support Team
“carpark was clearly overbooked as I could not find a space. I had no option but to park on the double yellow lines (as I could see a lot of others had) which I was not comfortable with at all. Upon my return, the area around my car was completely flooded with rain water. No comparison to newcastle”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Parking close to the terminal is great. If you need to ring the buzzer on exiting, the folks are always super helpful. However, in both short-stay car parks (the South one especially) the tarmac is of very poor quality and it's a nightmare if you are pulling cases any distance. There are potholes in places. It makes no sense. Why wouldn't it be super smooth? Some of the parking fees are also excessive. I am glad to see some refurb of the bottom floor of the multi-storey. It has been an embarrassing ghetto for too many years. More should be done in future to keep it in tip-top shape given for many this will be one of their first impression of Edinburgh. Nothing to do with the car park, but overall Edinburgh airport is shocking and is easily one of the airports. the international arrival process in embarrassing.”
