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Edinburgh Airport Parking Reviews

4.4 Rating 70,767 Reviews

85 %

of reviewers recommend Edinburgh Airport Parking

Company Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh Airport
Edinburgh
EH12 9DN

Edinburgh Airport Parking 5 star review on 25th April 2024

Edinburgh Airport Parking 5 star review on 14th April 2024

Jacek Czerwinski

Edinburgh Airport Parking 5 star review on 1st April 2024

John Ballantine

Edinburgh Airport Parking 5 star review on 1st April 2024

Ronnie Dempster

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 9th March 2024

Edinburgh Airport Parking 5 star review on 5th March 2024

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible signage and unsure what car park I was looking for as they have so many different options (all trying to confuse and extract more money from customers) I prepaid for my parking and because the signage was so poor I ended up having to pay £5 just to drive through the pick up point to eventually get upstairs into the multi story parking area. On leaving I had to fork out another £20! Absolutely despicable preying on customers who have no choice”

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Really disappointing as I had to change the length of stay at short notice but I could not amend my booking. This resulted in me having to rebook which meant I had paid twice for one of the days.”

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“Drove from Glasgow to fast park with no issues. Was informed by email on morning I was flying home from holiday that my car had a broken front coil spring and I would have to arrange a recovery truck. I don’t have a dash cam but would have been handy. Make ur own mind up ?!! Was told it’s a common occurrence that springs break in fast park”

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“One the last three visits to the Mid-Stay car park I've been asked to pay on leaving even when I had pre-booked and paid online. Can you please explain why this happens. You have my booking and vehicle registration number. There's obviously something wrong with your system and I have sit at the barrier with frustrated drivers behind me that just want to go home.”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Paid for EV charging space. Once I arrived the chargers that were available were offline. I called the helpline and told them my issue, I was told that the network was offline and won’t be back up and running before my flight. No charging available. When I came back I had to get to a charging station. I paid for a specific space at a expensive rate and got no service.”

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“I have discovered this is not a safe and secure place to park things have been stolen from My car can someone contact me regarding this.”

Posted 1 month ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“The number recognition system , once again, did not recognise my number meaning I have to spend ages explaining l to staff that I’ve already paid before the barrier will go up to let me out!!!”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“Had to wait over an hour for my luggage. Maybe instead of parking reviews (it’s just a car park with barriers, what are you expecting to hear?, the barriers were beautifully lit, the road works were an amazing addition to the experience?) it may be more beneficial to respect peoples time and let them know their luggage is being held hostage and you will have to sit and guess what’s happening for over an hour.”

Posted 1 month ago

“Had to wait 45 minutes for our vehicle to be brought to the car park, lack of information from on site staff and duty manager as to what was happening, a few others were in the same situation, really needs someone on site to take charge when an issue arises and not hide away”

Posted 1 month ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“We booked our parking in the multi-story car park on 18th December for our holiday starting on 24th February. The convenience of the multi-storey is great, and by booking well in advance, the cost differential (with other Edinburgh airport parks) was small. The very same problem occurred last year when we exited the car park and were faced with a heart-attack inducing payment request for over £560! My car registration plates were clean and legal, but either the cameras and/or the ticket-printing machine was not working properly. On the exit ticket, the last character of my registration number (and probably also the bar code) was incomplete. Thankfully, the man on office duty resolved the problem, but even the ticket he gave me had an incomplete registration number! I expect an explanation and I have all the necessary paperwork, including the exit ticker as proof. I look forward to an acceptable response. Next year, I'll park elsewhere. Date of experience: March 06, 2024”

Posted 1 month ago

“Chaotic and crowded. Too few spaces, walkways blocked by luggage trolleys. Poor signage on departure. Spent ten minutes driving around to find a space which was in a different car park much further away. Spaces very narrow. Very expensive. A total rip off. Cost more than my flight. Disgraceful impression for visitors. Will never use it again.”

Posted 1 month ago

“Absolutly shocking as I couldn’t get out you were trying to charge me £100 and I was still within my time. I eventually got out.”

Posted 1 month ago

Thank you for your review. It sounds as though your car registration was not recognised upon entry to the car park which means this would have not linked to your booking. When this happen our ANPR system thinks that you are a roll up customer. I am pleased to hear you managed to get this sorted. Kind regards, Customer Support Team

Posted 1 month ago

“On arrival at the airport car park we obtained a ticket from the parking machine. On our return, when we inserted the ticket into the machine it advised us that we would need to pay £180.00 before leaving, however we had already paid for the parking in advance. We selected the help button on the parking machine and explained the situation and the barrier was then lifted allowing us to leave. This was a bit stressful at the end of what had been a lovely break.”

Posted 1 month ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“While the service by the personnel on site was very good, I find it totally unacceptable that is appears to be impossible to reach anybody at your company by phone. I had to change my flight and could not find a way to discuss my options with anybody. Instead, I was referred to website and chatbots that did not provide the answer to the specific problem I had. This created a lot of stress and uncertainty, and I was extremely disappointed that your company chose not to make a phone number avaiable Surely it must be possible for your company to employ somebody to answer queries by customers.”

Posted 1 month ago

Thank you for your review. We appreciate your feedback however, I can confirm we do have a member of staff on at weekends and during the week to respond to our passengers. Kind regards, Customer Support Team

Posted 1 month ago

“As of March 2024, the long stay carpark reminds me.of a war zone, its just a building site presently. Most of the exits are blocked off. The actual exit was well hidden. The cars are packed in, I was expecting damage but I classed.myself as lucky to get out of there!”

Posted 1 month ago

Thank you for your review, We are actively working on a project that will improve the long stay car park and the walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 1 month ago

“Lift not working Flight delayed on return and need to pay full price for the additional time.”

Posted 1 month ago

Thank you for your review. If you overstay your car parking booking, you will be subject to pay the non pre booked rate upon exiting the car park. Kind regards, Customer Support Team

Posted 1 month ago

“Sadly our car broke down within 24 hours of our booking so we had to make other arrangements and didn’t actually park with you.”

Posted 1 month ago

“no shuttle bus, poor wayfinding signage, uneven surfaces for roll along suitcases. number plate recognition but we still needed to have a ticket”

Posted 1 month ago

Thank you for your review, Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Every customer must take a ticket when entering the car park as your booking is linked to your entry ticket. We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time. Kind regards, Customer Support Team

Posted 1 month ago

“I used the service previously and was very happy. This time however I had 10miles clockedup on the car whilst away, all controls altered also. I have had no response regarding the issue that is addressing or attempting to address my complaint.”

Posted 2 months ago

Thank you for your review, I can see that our team have responded to your complaint. Kind regards, Customer Support Team

Posted 1 month ago

“Keys not ready on arrival back to Edinburgh no one around to help had to walk to find someone then got told sorry no spaces hence why keys were not ready then had to walk to find my car! Definitely not fast parking!”

Posted 2 months ago

Thank you for yoyr review, I can see that you have been in contact with our team who has responded to your feedback. I can confirm that they keys were not placed in a locker however your car was ready for collection upon your return and this was quickly rectified by our FastPark team within a few minutes. Kind regards, Customer Support Team

Posted 1 month ago

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Edinburgh Airport Parking is rated 4.4 based on 70,767 reviews