“Upon exiting the car park, we inserted the parking ticket into the machine and it said we owed £160 for the duration of our stay. However, we had prepaid when we completed the booking and had to phone a member of staff via the intercom system. This shouldn’t happen and the cameras should automatically recognise the vehicle’s registration number.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Anpr for the Multi story clearly wasn't working as the barrier demanded £70 on exit. Thankfully the help button on barrier got me someone who could fix it for me.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Airport relatively easy to find , medium car park found with less ease. No directions/signs or pavements to hotels from airport car park .
Staff helpful at Swiss airline on check in.
Return flight into Edinburgh we waited 45 minutes for baggage with no information. No other flights in or out at this time , so this came across as very inefficient .”
Thank you for your review. I appreciate the frustration that can be caused by baggage waits, and this is clearly not the experience we want passengers to have. It’s important to note that the transportation and delivery of baggage is the responsibility of handling agents, and these companies are contracted by airlines to fulfil this role. This is not something the airport itself has direct involvement in. This is not us passing the buck, or shifting the blame elsewhere, but just the way the process works. It’s important we provide this context to help you understand the roles and responsibilities.
Kind regards,
Customer Support Team
“When entering the carpark out registration was jot correctly recorded, therefore when exiting we were initially requested to pay over £200 for 1 weeks stay and we have pre booked.
We then had to call to alow the barriers to open.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I (and others) booked the mid term car park for 0500 entry. The entrance was barred with Cones and Road Closed sign. We had to hot tail it to the long term car park. No refund offered when leaving it.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Hard to find an empty space and had to drive around for a while. Quite a long walk from the far corner of the car park to the terminal and the airport has culled the transfer buses they used to have to save money. On exit the barrier would not recognise my booking.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“As a regular customer who usually parks in the multi storey car park, I was appalled to see the charges being levied by booking late. I had booked a very last minute holiday for my wife to help get over some serious stress for us both over the last 18 months. Never in my wildest dreams did I expect the cost of accesssing our usual parking would rise by more than 100% over what I usually pay which is not cheap. I ended up parking in the terminal parking which still cost £155 for seven days. I thought this was excessive but given the time of flights etc decided to bite the bullet. Typically I could not find any discount codes to alleviate some of the costs. I think it is time that you tried to look after your regular customers by offering discounts once registration numbers are entered into your systems. It is not always possible to book well in advance to access more reasonable charges.”
Thank you for your review,
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“There weren't enough spaces for all the cars parked there. Some cars were parked double yellow lines. Quite stressful if you can't find anywhere to leave your car right before your flight!”
Hi there,
Thank you for taking the time to contact us at Edinburgh Airport.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Since you used a rapid charger, my car was only charged to 80%, which was not enough charge to take me home. I had considerable inconvenience because of this. If you use a rapid charger, someone would need to change the charge setting in my vehicle once 80% have been reached, so the car can be charged further to 100%. Alternatively, you can use a standard charger to charge to 100% in one charge.”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Generally a great stay, very easy to use and takes no time to get to security and in that respect I couldn't complain nor recommend any higher. The major issue for me was that when I got home after having the car in the Parking for 1 week I noticed a lot of scratches on the paintwork of my drivers side door, which I need to have fixed. These scratches happened whilst the car was parked at the Edinburgh Airport Parking facility.”
“For the nth time the ticket, though well preserved, could not be read and it was somehow assumed I’d not pre booked for a 9 day stay. Was within stated hours! Frustrating end after a litany of late planes cancelled flights ……”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Good parking but when I get back they park the cars that close together my Range Rover has a chip and dent on the door and can not get hold of anyone to sort this out
Ref 82L6QDBZ8”
Hi there,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“On arrival at 4.00 a.m. on Monday 3rd June the number recognition was not working, and we had to take a ticket to get in. When we came home yesterday 14th June, the machine on exit would not recognise our ticket. This then involved using the intercom to get the barrier raised. What is the point of having all this technology if it does not work?. I use this facility 3 times a year, and the last two times have been a problem. The prebook price is fair, and the facility is an easy walk from the check in desks, most of it covered.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“1. Ridiculous for a huge facility the size of PlaneParking not to have a system for idenfifying/numbering individual spaces.
2. Confused & confusing identifying of Zones.
3. Security appeared to be OK.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Car park was fine but had to wait 30 mins at 03:30 for the bus to turn up to take us to the terminal despite advertising journeys every 12 mins. Drivers excuse was that he was on a break which I understand, everyone is entitled to a break, however there should be provisions to keep the service operating during breaks. Happy to take my money but disappointed with the service.”
Hello Christopher,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
I will be sure to pass your feedback onto the relevant team who will look into this.
Kind regards,
Customer Support Team
“Our son dropped our car off for us in area Q.
We couldn't gind area Q as it foesnt seem to be listed anywhere- asked your staff and were told multiple places to find it. Pretty unhappy with the service. Eventually found it ourselves - the signs indicating whe area Q is fqce road side .....”
