“Arrived, when leaving it wouldn’t let me out without paying £6. Didn’t understand why. No delay landing and going through security. Early in the morning so no one about to ask but wanted to get home as had two young kids. Very disappointing.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“It was really easy go get in to the parking and we left the car in no time. However my drivers side door wasn’t closed properly which meant my whole car was not locked. My handbreak also was not on. I’d appreciate if someone could follow this up.”
“number plate recognition did not work so the system issued a ticket. I got stopped at fast track because I lefty the ticket in the car. When I tried to leave, number plate recognition again did not work and ticket demanded £170 for the stay.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I'm sorry to hear that you had issues with your barcode however this is not essential for entering FastPark and I hope you were able to enter the car park with ease.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Fast Park not as good as it used to be. Drive into the auto booth where a short tempered man shouts that you have to get out the car to press a green button and then barks which lane to join. On return you then find the seat position completely changed in every way along with nearly all the other car settings. At least there was no bullet casing left on the winscreen scuttle panel this time!”
“Car park full of potholes. All exit signs led to barriers, challenging to actually find the exit. Expensive for long stay with the need now to walk to terminal”
Thank you for your review,
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“I have used terminal parking for years. I am unlikely to do so again as it is becoming increasingly difficult to find any available spaces in the car park. The spaces are too small for larger cars , often there are spaces rendered unusable due to larger vehicles”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“The service was great for drop off. When I returned to my car the handbrake had not been applied and the car started rolling when I put the cases in the boot. Dangerous considering the kids were in the car at that point”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Very poor signposting and we ended up in the wrong lane and forced through the drop off car park and charged £5.00 to exit. And then eventually found the entrance but again signage to surface car park or multi storie car park was on the road and difficult to see. Not straight forward at all. No issue with the car park once there. Staff were helpful once parked.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Very restricted number of blue badge spaces, we used to find one without too much bother, the past past couple of years we haven't been able to access one making the start to our journey much more difficult.”
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“My passenger window was cracked when I returned to pick my car up, it wasn’t like it when I left it there. Nobody could offer an explanation as to what happened to it, it had obviously been moved because it wasn’t in the same spot where I parked it.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Please note our drivers are required to move customers' vehicles from our FastPark carpark to our secure block parking area and then back again. Our secure parking area is located on the airport campus and is roughly 1.5miles away from our FastPark carpark.
Kind regards,
Customer Support Team
“Our flight from TFS was cancelled. Informed Edin Airport Parking Fast Park and they stated I would be charged another £15 for arriving the next day. When I arrived at Fastpark they charged me £25 to get my car back. Thereafter when I tried to use ticket issued to get out the exit they wanted another £6. Had to remonstrate with voice behind the button to explain everything, eventually opened the barrier.”
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Tried to leave the midstay car park at the barrier when I put the ticket in it wanted us to pay a charge of £170
Had to use the button to speak to someone in the pouring rain for them to correct it and let us out . We were in the correct car park and had paid for our ticket. I would have liked instructions to go to a desk and speak to a person face to face”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Up until this trip my experiences with Airport Parking have been good. On this occasion not so good, when we arrived no ticket was issued at the gate the barrier just opened. After parking I went to the desk on the bottom floor and asked if this was new I was informed that the ticketing was not working, just call on the intercom on exit. Following my trip i continually held the intercom button with rain pouring in my window, eventually someone answered. I explained the situation and asked if he needed my Ref No "just your registartion"... no further dialogue no apology for the wait or the inconvenience just silence the barrier lifted still silence no good to go now or a simple OK I drive gingerly under the barrier wondering if it will stay up... Sorry, but not my opinion of customer service, I will be exploring other options in future..”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Pre-booked and paid. Arrived and stayed within booked times and dates. Got to the gate and it said I owed £100 extra. Had to call over intercom, which took ages to answer before finally being let out without any additional fee. Disappointing experience.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
