“I arrived back at Edinburgh airport on Friday 2nd December at 8pm after having been away for 3 weeks and travelling for around 20hours. On scanning my ticket at the fast park key pick-up Itgave me a message that my keys were not ready and that I should contact reception. I looked around for any signs to reception and all I could see was a door with a sign saying ring bell for assistance. I rang the bell more that half a dozen times without anyone answering. After 10 minutes of waiting and standing around I went looking around the car park for some assistance when I finally found someone they could speak very limited English and couldn’t really understand what I was asking. I then by default followed the chap to a window at the side of the building - where he had a conversation with the chap inside, not in English I may add. Then the chap went into the building and came out 5mins later with my key I assumed as his hand signal was to point to the lanes as he walked in that direction. At no point was anything said to me about what was going on and when I asked what the issue had been the answer I received in broken English was one word ‘busy’. I then said that was no excuse and again this the person did not seem to understand.
This was an incredibly poor experience and based on this I will not be using the service again and will be advising others to avoid it at all costs.”
“Can't beat Fast Park at Edinburgh Airport,so convient only a short walk to the terminal. Car always ready when your flight arrives. Only slight down side, it's a bit pricy.”
“Very helpful being to park so close to the building. It want too clear what the acessibilty options were due to having someone in a wheelchair on the car but on return our car was right beside the key locker so very pleased with that. Frustratingly getting a luggage trolley was quite a distance from the car and having to pay for 2 was less than ideal when they are free at most other airports”
“Got parked without any problem, however when we returned from our break and tried to get out of the car park we had a problem. The machine was saying that we were due £180 although I had paid in advance. A very helpful gentleman sorted out whatever had gone wrong but it would be good to know what it was.”
“This is the third time I have used this location and the Fastpak experience. The staff are great and very helpful. I would like better instructions for visitors needing extra accessible help.”
“Arrived early on the 27th there were no spaces available. Had to check in and then attempt to find a space again without the thret of car being moved buy an employee. Not great for a pre booked service”
“Used Plane Parking this time and preferred it compared to Flying Scot. Easy to find and closer to airport than Flying Scot it was also 50% cheaper! Car park was very busy so leave enough time to find a space as they were not that many left near the bus stop. Maybe a good idea to add another bus stop at the top end as these spaces are last to go because there is no bus stop near them. Overall a very good experience, litter bins could do with getting emptied more regularly as litter was straun all around in the shelter . Will use again defo!”
“The best parking facility we have used. Easy to find located right outside the terminal. Simply drive through the imaging booth take your ticket, staff member will direct you to your lane. 2 min walk to key drop. Staff member there to assist if necessary. Very reasonable priced too.”
“First time using FastPark, usually use one of the off site car parks. Was great to just walk to and from the terminal without waiting around for buses. Simple to drop off and collect key and meant we were on the road home quickly. Will definitely use again.”
