“Booking process was simple, booked and paid beforehand. Arrived found a space, parked up and went on our way to wait at the bus stop for the shuttle which came within minutes. On our return journey we waited around 10 minutes at the plane parking bus stop to take us back to the car. Bus driver was lovely and accommodating. On exiting, when I inserted my card it said I owed £120😬 I pressed the intercom and the guy took my registration and lifted the barrier for me - small inconvenience but otherwise a great service.”
“We arrived back just after 00.30am Wednesday 11th November , I got my key from the lockers at fast park, my key was frozen and would not open my car, after 15 minutes of not being able to get in to my car in minus 2 degrees , I approached your window and asked for help, I was told it was not your fault and he was to busy to help, I mean seriously. I then got a bit heated with your employees ,luckily my wife approached another driver who heated my key on his heaters and my car eventually opened.
I dont expect you too defrost my car but I do expect my keys to be kept in a heated environment to stop it freezing and I also expect your staff to be that bit more helpful , I was not blaming them at first but them we the exchange got heated , you lost a customer.”
“We used FastPark again, and are extremely happy with the service.
One star deducted because I couldn't see how to change the date of our return through the online system, but a very helpful member of staff guided me through this at the airport”
“Book fast track parking. Which was good at first but we were an hour delayed coming back in the early hours of the morning and was charged £10! Not good.”
“Another hassle free experience. I used FastPark once again and it was just as good as previous times. It's designed to be self service at the key drop end, but I was having difficulty exposing the sticky tab to attach the fob to my key, but there's always some friendly member of staff there to help.
Excellent.”
“Parked in multi storey terminal car park. Car park itself is great, my only issue is we found it wasn't very well signposted, either to get into it or coming back to it after our flight.
We only caught the entrance by sheer luck as used my sat nav and wasn't even sure we were in the right place. Luckily we were.
Leaving the airport there is one big sign pointing to the car park. After that it looks like you are going back through to departures. There is one tiny sign above the doors of the lifts. Not easy to spot. Another couple who were on the same flight as us were as lost as we were.”
“Did not recognise my number plate so pressed the button and spoke to the parking person after confirming that we had booked and paid ,then let us in, on return 4 days later a fee of around £250 was displayed in had to press the intercom again to confirm indeed pre paid upon checking again confirming that prepayment had been done let us out. A bit of a stressful few minutes.”
“Now that there is ANPR in operation it was so easy to get in and out of the parking area without having to collect or insert parking ticket and very well priced if booked early enough”
