“Booking process was simple, booked and paid beforehand. Arrived found a space, parked up and went on our way to wait at the bus stop for the shuttle which came within minutes. On our return journey we waited around 10 minutes at the plane parking bus stop to take us back to the car. Bus driver was lovely and accommodating. On exiting, when I inserted my card it said I owed £120😬 I pressed the intercom and the guy took my registration and lifted the barrier for me - small inconvenience but otherwise a great service.”
“Good service. Badly signposted - not valet, but speedy parking. Easy to park, friendly service on arrival. I would like to find out where the cars are actually moved too? - 1 1/2 miles from airport as per odometer.”
“On check in the worker was excellent and so helpful. On return the system was down and a worker had to retrieve keys manually. My biggets gripe was that whoever parked our car completely changed the seating. The seat was lowered and the back pushed all the way back. I was on the motorway before I realised how uncomfortable I was. It took me two trips in the daylight the next day to get it back to my preferred position.”
“We used FastPark. It was so easy to check in car and drop off key. The walk from the car to the departures is literally 50 yards. Collecting car was just as easy. Scan your QR code and key drops into a box giving you the bay number wrong to find the car. Off you drive. Well worth the money.”
“Parking initially was fine until I tried to leave and it wouldn’t register my ticket and wanted £150, called the help line thing and the guy couldn’t have been any less interested and his service was shocking.”
“The parking was easy and I was lucky I got a spot near the bus stop, I think more bus stops are needed as the car park is massive and a very long walk with cases.”
“FastPark was a good facility that worked well both on entry and exit and staff were also pleasant/helpful.
Not helped by my return flight due around 0200 hrs, but the general singage and lighting of the airport exit roads to re-join the major carriageways could be better.”
“I use FastPark fairly regularly and have always found it convenient and stress-free, as it was on this occasion—until I tried to leave the airport.
I arrived back at around 430-5am on Thursday 10th September a delayed flight, which was still within the grace period for delays. After collecting my keys, I followed the signs for the exit. However, the exit route appeared to have changed from my previous visits.
Instead of taking me out towards the roundabout, I ended up at a barrier displaying a message saying “Press for ticket – Short Stay Car Park.” Thinking I must have taken the wrong route, I went around again, carefully following the exit markings, but ended up at the same barrier.
I eventually went through the barrier and was then back on the familiar exit route. However, when I reached the final exit barrier, I was asked to pay an additional £10.
I pressed the intercom and explained that I had already paid for FastPark. I was told, somewhat unclear, that I would need to turn around and go back. We followed the instructions and went around again, but due to the poor/unclear signage there appeared to be no alternative exit, leaving us with no option but to pay the additional £10 to leave.
Could you please explain why I was charged £10 to exit when I had already paid for FastPark, and why the exit signage directed me through the Short Stay car park?
I’ve emailed your team but still waiting on your customer support team to get back to me.”
“FastPark is a great slick service. The staff are very helpful in the reception as well. We always use this service and think it is great value for money. Already booked in for our December holiday.”
“Used Fast Park many times. Great system, works well. Only problem with all Edinburgh Airport Parking is the fluctuating prices, which sometimes are ridiculously high.”
“The parking itself was fine - albeit I noticed a fair bit of rubbish in the car collection parking area. I suppose though that is just classic present-day UK!
Unfortunately, the wider image one gets when arriving to Edinburgh Airport is of a dreay, tatty, chaotic and overall depressing airport.
How is it that as a nation we seem to do such things so badly!
Edinburgh Airport might be classed as an international airport but it certainly isn't of international quality standard.
I imagine that the airport operators know this but given corporate contrainsts of what a management team can and can't say - just aren't able to admit this publicly. And instead trot out the usual 'word soup' platitudes as to how the airport is a great place!
I had been returning from travel through Japan and Taiwan - where they effortlessly know how ' to do' international airports in the true sense of providing a quality offer for passengers.
On this occasion, as I walked towards the arrival door at Edinburgh Airport - just after collecting my long-delayed baggage - there was a sign encouraging me to complete a passenger satisfaction survey via one of the available digital screens/terminals. Ironically, these mentioned screens/terminals are conspicuous by their absence! Do they still exist in the terminal building?
Even walking from the plane to the terminal building, there was litter along the approach covered walkway. As a usually proud Scot, on my regular arrivals to Edinburgh Airport I now feel this is a 'walk of shame' - and a dispiriting first impression for newly arrived visitors to Scotland.
But hey ho - such tatty and dirty premises seem to be an acceptable part of wider UK culture.
While there a number of No Smoking signs at the entrances to the main terminal building - countless passengers still insist on 'lighting up a fag' at such locations - with little enforcement of the 'No Smoking' instruction. Why not get tough with such passengers and enforce the rule? I even saw one member of airport staff vaping as they pushed some trolleys across the zebra crossing at the main entrance - vaping while working, amazing!
When I visit countless other world airports, I regularly wish to extend the time I spend in such places - as a result of the pleasant atmosphere, excellent facilties, great food and drink provision, sense of cleanliness, etc.. Wheras when having to pass through Edinburgh Airport - either departing or arriving - all I want to do is pass through the airport as quick as possible. Resulting in me not spending any additional monies.
If the airport was to offer non-inflated prices for food and drink - as many other world airports seem to be able to do - it would encourage me to linger and spend monies.
How about offering some paid-for public showering facilities for passengers? How can Edinburgh Airport proclaim to be an international airport when it doesn't offer such facilities? Look at the showering facilities offered at Tokyo Haneda for some inspiration https://tokyo-haneda.com/en/service/facilities/shower_room.html
Feel free to get back to me on any of my mentioned points - although perhaps this review will just be filed for the records!”
“Parking was fine and I got a space, but the automated barriers didn’t work either way for me. Not a big issue but had to press the call button and wait a bit to be let in and out”
“It made the start of our holiday stress free as it was great to just park up leave your keys and let one of the staff park it for you then virtually cross the road and you are in the terminal, then on return collect your keys and away you go no problem”
