“Booking process was simple, booked and paid beforehand. Arrived found a space, parked up and went on our way to wait at the bus stop for the shuttle which came within minutes. On our return journey we waited around 10 minutes at the plane parking bus stop to take us back to the car. Bus driver was lovely and accommodating. On exiting, when I inserted my card it said I owed £120😬 I pressed the intercom and the guy took my registration and lifted the barrier for me - small inconvenience but otherwise a great service.”
“I parked my car at your car park from 21 October to 1 November. However, when I collected my car, I discovered that the area around the charging point had been dented.
I am very dissatisfied with this situation, as the damage was not there before I parked. I would like to request that you review the relevant CCTV footage and investigate this matter as soon as possible. Please also let me know how you intend to handle the damage and any compensation that may be required.
As I have another booking at your car park soon, I will also need to consider whether it is appropriate to park there again.
Please reply at your earliest convenience.
Yours faithfully,
Yin san sandy Kei
Car Plate No. BG71UNN”
“The parking and all organisation was flawless,well done.
Sadly our experience with the airport itself was not. We will avoid Edinburgh Airport like the plague, it was diabolical”
“I recently parked in the multi storey at Edinburgh Airport. It could not have been easier and was very reasonable price wise for the weekend (cheaper than getting taxis). I got to use the Fast Track entrance as part of my booking and managed to park right next to this so was parked and into security in no time. I will certainly do this when I travel again.”
“No problem, drop off and collection as planned, staff helpful, getting expensive
A bright light on an otherwise national disgrace called Edinburgh airport”
“Everything went smoothly! The Plane Parking did not seem the largest site but even so a few more pick-up/drop off points would be my only recommendation for potential improvement. The regularity of the buses seemed higher than I expected.”
“I opted for plane parking as it was more reasonably priced than most of the closer ones, found a space easily and the bus waited for us to get to the stop, which was great, on return from vacation the bus was there within 2 minutes, so all in all it was quick efficient and seamless”
“Unfortunately my opinion of this airport parking has changed after using them on quite a few occasions over the last 2 years.
Yes it is very helpful that it is so close to the terminal and the staff when you arrive are very friendly and helpful. However, on our last occasion of using this service it appears that 2 things have happened that seem to be completely unnecessary. Firstly, my car was driven for over half an hour to it's space for my return and according to my onboard computer it has been driven quite hard. This is the longest time my car has been driven by them and the vehicle's computer shows me that it was constantly driven and not sitting in heavy traffic. The second thing, which I suppose goes with this situation, and something I was warned about but has never happened before, is that my dashcam has been ripped away from the windscreen. My dashcam was expensive and professionally fitted and for it to be removed either by myself or professionally would've needed the cradle to be heated and gently removed. Yes, I suppose it could've just came off itself, but the reality of that happening is very highly unlikely. It does go very much with information I have been given by colleagues who have been previous customers, but having used them on quite a few occasions now, I thought their standards were above that.
It's very unlikely that I will return to this service in the future due to the above. Such a shame that it's probably only one or two of their employee drivers who think it's necessary to treat all roads like a race track and in effect take your vehicle for a professional 'joyride'. With the dashcam removed of course so that you have no proof of anything untoward.”
“Quite expensive, good service from bus drivers but only 2 stops in car park which makes it quite a distance with suitcases, a mobility walker and a 91 year old mum to reach either of the 2 stops.”
“When entering the multistorey the barriers would not open saying we did not have a booking. Calling support via the entry point confirmed the booking and let us in.
When we tried to leave we had the same problem and the machine wanted to charge us £450 for our stay.
Again, a quick call and all was resolved.
This is the second time the new barrier system has failed to detect a booking with us.”
