“Booking process was simple, booked and paid beforehand. Arrived found a space, parked up and went on our way to wait at the bus stop for the shuttle which came within minutes. On our return journey we waited around 10 minutes at the plane parking bus stop to take us back to the car. Bus driver was lovely and accommodating. On exiting, when I inserted my card it said I owed £120😬 I pressed the intercom and the guy took my registration and lifted the barrier for me - small inconvenience but otherwise a great service.”
“Great service but disappointed that on return to my vehicle I was charged an additional £10 to exit the car park. Would like to speak to someone but there doesn’t appear to be a phone number or email address to raise this?”
“Extremely poor. I booked airport parking in the weekend for £75. I received the confirmation and a barcode. On arriving at the terminal I drove up to the barrier. I had to push the button to talk to someone who stated to take a ticket as the system wasn't working. I went up to the next barrier which stated the car park was full. Again, I had to push the button who asked if I pre-booked to which I said yes. On arriving in the terminal car park I trawled through various levels to find a space. Luckily, I was with a disabled passenger so I was able to use one of the disabled bay.
On returning from our weekend trip, I managed to see someone to ask what do I do. They said go up to the barrier and give me the registration and we will let you exit. I arrived at the exit barrier which stated I was due £210. I pressed the button and informed the person I had already pre-booked. The attendant asked what the charge on the screen was. They asked for the registration and let me out.
My main concern is having to pay £75 for a weekend stay, which, when I arrive at the terminal it isn't working. Also, the car park is saying full. What would have happened if I wasn't with a disabled passenger? An absolute rip off. Not only have the prices gone through the roof but the whole process is just disgusting. I won't be using parking at the airport ever again. An absolute rip-off.”
“Parking is ok. The bus arrived in time. On exiting, the parking barrier asked me to pay £85 when I pre-paid. I then had to call the abrupt operator to be allowed to leave. Meanwhile, cars behind were backed up. This is a frequent occurrence. So poor efficiency and service.”
“The parking was great, however there were a few points that could make it better.
1. No wheelchairs available at drop off point. Wife requires assistance.
2. The bus driver was not present and the bus was waiting. The driver had went to the terminal for food. We waited about ten minutes, and when he arrived, no courteous apology for keeping us waiting. We stood right beside the middle door but when he entered the bus, he opened the front door. This left passengers to manhandle their cases, and my disabled wife, to the front of the bus. This was not considerate at all.”
“Good signposting. Good size bays. Bus service excellant to and from the terminal. Entrance is smooth to the car park however both of our cars could not get out as the barrier would not raise after ticket entry as the screen said we had not paid although we had pre-booked the cars. The attendant in the office checked both vehicles and let us out. This was the only issue. I would certainly use it again”
“I purchased online parking,we arrived the barrier opened & in we go & park up, off on our holiday we go, on return we tried to get out of parking we put ticket in machine to get out it says £450 pressed call on machine operator answering @ 3am tired wanting just to get home withmy family. He checked on there computer we had paid online, he then opened the barrier.
A lot of hassle really.
For that reason I will not use edinburgh airport again”
