“Booking process was simple, booked and paid beforehand. Arrived found a space, parked up and went on our way to wait at the bus stop for the shuttle which came within minutes. On our return journey we waited around 10 minutes at the plane parking bus stop to take us back to the car. Bus driver was lovely and accommodating. On exiting, when I inserted my card it said I owed £120😬 I pressed the intercom and the guy took my registration and lifted the barrier for me - small inconvenience but otherwise a great service.”
“My flight departure and return was on the same day.
I had terminal parking very close to the entrance to the airport which was good as we were arriving at 6:30 am. The entrance and exit were very good. Car registration recognition was good. It was easy for me to find the parking space. Probably a bit more expensive than some of the other parking options but benefit was close to the airport and minimum walking.”
“Excellent Service provided, it’s quick & reliable. My first time using this service & the member of staff at the kiosk was very helpful & friendly. On return was quick & easy, stress free”
“All worked well and drop off and pick up. Well located Multistory Parking.
Our flight times changes a couple of times after we had booked and it was a bit annoying to have to cancel and rebook from scratch in order to make changes to the timings. But not the end of the world.”
“I was a bit worried about this as I had never used this facility. It was, however very easy and straightforward. The staff member, John was fantastic and very helpful and friendly. Had a slight panic on return journey as I had misplaced the ticket with the scanning code. Found it in the safe place I had stored it...doh. Scanned it, keys pop out and they tell you which row your car is in. Easy! Not sure if they employ Herman Munster or some other giant to move the cars though as the seat was full extension, lowest setting and the wing mirrors were pointing to Australia! Easy fix though😜”
“I have used this service many times, unfortunately on my return journey on 30 Oct 26 at approximately 1540 hrs, the driver was extremely unhelpful, almost to the point of being obnoxious.
He refused to open the front doors of the bus which meant that passengers really struggled to get on to the bus with their luggage and then they were having to double back on other passengers who were trying to get on to deposit their luggage. In addition due to passengers struggling with space and having pushchairs, etc, some of us ended up manhandling lots of luggage to get the coach loaded, this would have been avoided if the front doors were open. The whole experience put me off this service.
On arriving at the car par, I asked the driver to open both doors, which he did begrudgingly.
I would be like the company to remind the driver of coach SG25 AVF, that fee paying customers keep him in a job, this was not a good customer service or experience.”
