“Booking process was simple, booked and paid beforehand. Arrived found a space, parked up and went on our way to wait at the bus stop for the shuttle which came within minutes. On our return journey we waited around 10 minutes at the plane parking bus stop to take us back to the car. Bus driver was lovely and accommodating. On exiting, when I inserted my card it said I owed £120😬 I pressed the intercom and the guy took my registration and lifted the barrier for me - small inconvenience but otherwise a great service.”
“Booked and paid in advance, straightforward.
On arrival, not clear which car park to enter.
On exit, I scanned my ticket and it asked me to pay the full price. Had to buzz for help and quote my reference from the email. Not sure where the glitch was, got no feedback.”
“Seamless transition to dropping off car and collecting given they were both at pretty unsociable hours! Great to have the car charged just before we arrived home too. So convenient and we would definitely recommend.”
“Used the multi storey for the first time. Bags of spaces and very close to terminal. But the number plate recognition didn't work on the way in, and I had to call someone up to find the booking. Same thing happened on the way home.”
“Parking was fine although the check in system was down which eventually resulted in the staff having to do a manual check in with some customers. Luckily I had checked in our car on line beforehand. The staff were very helpful and we managed to get a label sorted for the key drop off. When we returned, a member of staff retrieved our car key for us quickly.”
“booking early was a good call although I had to amend my booking due to changing my vehicle it was easy no issues when I turned it and on my return the staff were very helpful”
“Alas I was unable to take advantage of my booking because on arrival, both the entrance and exit barrier machines were frozen and there was no way nearby to call for help. The only phone number on the website goes to a voicemail option only.
In the end I had to drive round to the long-stay car park, use the intercom there, and was instead allowed to park in that car park, albeit about twice the walk as from the location I'd actually paid for.
Very poor to have no other of calling for help.”
