“Booking process was simple, booked and paid beforehand. Arrived found a space, parked up and went on our way to wait at the bus stop for the shuttle which came within minutes. On our return journey we waited around 10 minutes at the plane parking bus stop to take us back to the car. Bus driver was lovely and accommodating. On exiting, when I inserted my card it said I owed £120😬 I pressed the intercom and the guy took my registration and lifted the barrier for me - small inconvenience but otherwise a great service.”
“As always super easy, great staff who are helpful and patient. Checked in online, not sure that's saving much time at all though others may find it more helpful. This is the way to park at Edinburgh!”
“Used fast park many times before but never again. Returned to car to find the gap between mine and the car next to it was only accessible walking sideways breathing in. No way I could enter the vehicle. The other vehicle owner was climbing through the back door and over the seats to the front of his vehicle. My initial joy of now being able to access my vehicle was short lived when upon closer inspection revealed damage to my rear door.while I can’t be 100% that he caused the damage, it certainly wasn’t done before I dropped off the vehicle and I doubt I could have entered my vehicle first without marking his car either and totally blame the parking of the vehicles by Edinburgh airport staff. We aren’t talking Range Rover size vehicles either”
“The actual parking on the day & collecting the car was fine.
We decided to use the jet2 twilight drop and after looking on our booking email found we could park for an hour, the night before, to use the service.
We entered the parking area easily but then spoke to a guy who told us we couldn't come in as the drop off area was near the terminal. We explained we'd read it on our email so he put us in a parking space. We were concerned we then wouldn't get out but we did. It all went ok but it was rather an anxious moment for us as I am sure many people use twilight drop.”
“Couldn't have been easier & more professional
Easy to book, find, drop off, collect, pay and staff on-site extremely professional
Vehicle re-positioned prior to arrival so incredibably convinient for leaving the airportWould definately recomend & will use again if flyng from that airport”
“I am a big fan and will use the service again but I had 5 days parking booked then my flight was cancelled and it was 2 days before I was able to rebook a flight. I couldn’t find information or get advice about whether my parking booking was still extant. So paid 5 days parking and had to get 2 x UBERs”
“We parked our 1 year old Toyota just across from the first courtesy stop at Plane parking and we're a bit worried
about how close together the parking bays were. On our return on the 8th September our fears were realised, our car was badly scratched and scuffed across the nearside. Particularly badly on the front wing. This will now result in an unanticipated costly repair.”
“We’ve used Fastpark before which is why we booked this time. Unfortunately our return flight was delayed until the following day. It is totally impossible communicate with them without email and passwords which we didn’t have. No phone contact on their website.
We arrived and got back to the car with excellent service and through the first barrier with no problems but were charged £10 before we could pass the second barrier with no explanation which was both confusing and annoying.”
“Parking in fast park is usually seamless. This time our car wasn’t in one of the blue badge bays. Had to go and ask at the counter and then a member of staff had to retrieve our car.
It was fine and the staff were very apologetic, just not as good as previous times”
“Review of long stay. Systems need upgrading so that on arrival the machine at the barrier recognises your number plate and gives a positive confirmation of your booking. E.G. Hello Mr Name, REGNO. and again on exit giving confirmation zero to pay. This is pretty common. Although I stayed at the long stay a month ago I used the mid stay where a sign told me to present my ticket to the reader. Tickets are no longer issued and the customer service rep on the intercom made it sound like I was an idiot - it's the airport parking that had incorrect signage - change it.
Who designed the surface for the entry/exit path to and from the terminal? Did they ever stop to think that people just *might* be trailing a suitcase on wheels? The surface is poor most of the way and every so often the car park owners have decided a rumble strip would help to wreck suitcases even quicker. Are they working in cahoots with EDI airport luggage shops?
Then there was the traffic jam on leaving onto a road at a standstill due to trams requiring the traffic lights to turn red. Obviously too expensive for a proper solution.
The thing is when returning to EDI, it's immediately obvious that everything is really cheap and poor.
3/5 as location and price were okay and I needed to leave my vehicle close by.”
