“Everything about our experience with FastPark was straightforward and efficient, and we had no issues with the service itself.
However, when we collected our car, we were surprised to find that virtually every aspect of the driver’s position had been altered. The seat position, seat height and backrest angle had all been changed, along with the headrest, steering-wheel height and reach, and the mirrors.
I completely understand that a member of staff may need to move the seat forwards or backwards to operate the vehicle safely. However, I struggle to understand why it was necessary to alter so many other settings, particularly for what I understand to be a relatively short movement of the vehicle.
More importantly, I think this raises a driver-safety issue. When you return to your car after a trip, you naturally expect the basic driving position to be broadly as you left it. Having the steering wheel height and reach, backrest, seat height, headrest and mirrors all changed means the returning driver has to identify and reset numerous safety-related settings before setting off. It is also possible not to notice every alteration until you are already driving.
I appreciate that FastPark drivers must position themselves safely to drive customers’ vehicles, but surely adjustments should be limited to those genuinely necessary. Returning a vehicle with virtually every driver’s setting altered seems excessive and, in my view, creates an unnecessary safety concern for the customer collecting the car.
Otherwise, the FastPark service was efficient and convenient, but I think this is something that should be reviewed with drivers.”
“Not sure what happened when we tried to exit car park as we had to tske a ticket to get barrier to open and then we were asked to pay £10 at final barrier. We used the help button on the barrier and guy who answered opened it for us but I'm not sure if we did something wrong or a fault in the process.”
“The car park is easy to get to and well sign posted. I booked in advance with pricing being reasonable. I parked at the terminal car park during peak school holidays but there was plenty of spaces to choose from with the walk to the airport entrance being a few minutes. Leaving was straight forward and hassle free as well.”
“Parking and fast track was easy to find and use. Email instructions was excellent and helped to go into the car park. Short walk to the terminal building. Only issue was the lack of signs to direct from the terminal building to the car park.
Will definitely use again.”
“Used fast park and found it quite easy to find even when arriving at 2am and all went well until we came home and tried to leave the car park and ended up going through a gate and getting charged £10..so I guess all I am saying is the signage was either confusing or non existent to the user after a long day travelling”
“Multistory car park is really good value. Closest to the airport and free priority security included. One way to improve would be to move the directions when you arrive back to go through the airport and not walk toward the long b stay as you them then to double back on yourself to get to the lifts which is a bit annoying especially if you have luggage.”
“The drop-off parking was so straightforward, and the staff were incredibly friendly and helpful.
I just want to say a massive thank you to one particular member of the team who went above and beyond to help us.
We were a group of 8 and, after collecting our luggage at around 1:30am, we realised we had left a bag behind in the baggage collection area. I asked every member of staff I could find within the airport for help, but unfortunately no one was able to assist.
One of the valet team members took the time to get his manager involved, and thanks to them, they managed to locate and retrieve my suitcase before we started our drive back to Newcastle.
I honestly can’t thank your team enough. They were so helpful, kind and went above and beyond when we really needed it.
Thank you so much to the whole team — you were fantastic! ⭐️⭐️⭐️⭐️⭐️”
