Hi there,
Thanks for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry.
When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Was confusing going through the first car park to get to the multi-storey, need to be clear that the ticket you get at the first barrier is the one you use at the barrier for the multi story.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Entry to the Fastpark was easy, Exit ... another story ! Despite informing staff that I am registered 30% disabled (not a blue card holder), my car was located in slot D40 , a dastance form the ticket area that I could never have walked. Fortunately the Travel Assistance person was able to assist me. I may also add that my car was left with a space of < 15 inches from its neighbour making getting into my car very difficult.”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Thank you for your review.
Our shuttle bus from Plane Parking to the terminal runs every 12 minutes 24 hours a day.
Kind regards,
Customer Support Team
“Fantastic stay but id prefer more disabled spaces cos there just isn't any available anytime i go there...I think in the past 10yrs I only managed to find one but the multi storey car park is always my go to place its unbeatable”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
Thank you for your review.
We offer car parking pricing for up to 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking.
Kind regards,
Customer Support Team
“Fast Park Drop off was quick and each, however the automated key label printing machines are not good. The label ripped and required a member of staff to re-print. the instructions are not clear.
Collection of the key was quick and easy as was finding the car. Very convienient to the terminal. However the all the temperature settings, air vents, seating position, sterring wheen position was changed in the car, and rubbish had been left in the door by whoever had been moving it to and from the airport whilst away. Finally there is poor signage for Fast Park within the terminal to return to the car.”
Thank you for your review.
I understand the frustration caused by the changes made to your seat, mirror and steering wheel positions, especially when we know it can take some time to get the adjustments just right. However, our drivers all vary and for their safety when operating your vehicle, they must alter the seat and mirror positions.
Kind regards,
Customer Support Team
“No available blue badge parking within the car park I had paid for at the time of my arrival. I am a wheelchair user and therefore an accessible space is essential. Fortunately I eventually found a standard space at the end of a row so I parked there.
I reached out to the airport to give my feedback and I was told if this happens again I should go to the exit and press the intercom and ask the staff to make alternative arrangements. I feel like this information should be made available at the time of making the booking as for many disabled drivers it won't be as easy as just picking any space to park in.”
Hi there,
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative, as set out in our Terms and Conditions.
Kind regards,
Customer Support Team
“I use the multistorey parking all of the time, and generally choose it so we can use the fasttrack channel to security. More than a little annoyed last Wednesday evening arriving in the car park for a 2125 flight to Luton to find the door to the channel closed from the car park end, because the fast track channel was closed. Whilst security wasn't busy, it was inconvenient to have to walk around the long way through the terminal building. So you need to make sure you're not selling something at a time that it's not available!”
Thank you for your review. The FastTrack lane at Security is open from 0400 until 1900 each day and this information is displayed on our website.
Kind regards,,
Customer Support Team
“Handy car park. Never had problems before but on this occasion I put my parking ticket in the exit only to be told I was due £120 ??? I spoke to some via the intercom who checked my car registration and was informed it was a mistake. Not a big deal but not something you want to see.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Right now I could not recommend this parking in either long stay or plane parking. It took me longer to get to my car and out of the airport than my flight from Shetland. Construction and resurfacing work is poorly planned and organised causing significant delays. I just missed the bus and its cycle is not 10 minutes as it has to navigate the same poorly planned works. We then had to navigate the delay again as I had to do when I retirved my car. This is not smart for an international airport.”
“Easy to use service especially for coming back in the middle of the night with children.
I was disappointed that whoever drived my car decided to change all the settings on my car entertainment system. The temperature and settings of the heating system was set to Lo and also closed all the heating vents. In addition, they changed the settings on Sat Nav so had to reinstate sound whilst driving. This was clearly done for fun and not very good considering I did not know how to get out of the airport.”
Thank you for your review,
We can confirm that our drivers are instructed not to touch any settings in customers' vehicles other than those that require adjustment such as the mirrors or drivers seat, therefore please accept our apologies if this has not been the case.
Please note the driver(s) of your vehicle have been informed and reminded that no settings should be touched in future.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Easy drop off & pick up, however not happy with the amount of adjustments to the position of the drivers seat (Height of seat, height of steering wheel, head rest & mirrors) unnecessarily.”
Hi there,
Thank you for your review.
I understand the frustration caused by the changes made to your seat and mirror positions, especially when we know it can take some time to get the adjustments just right. However, our drivers all vary and for their safety when operating your vehicle, they must alter the seat and mirror positions.
Kind regards,
Customer Support Team
Hi there,
Thank you for your review.
I'm glad to hear you found our Multi-Storey car park to be convenient.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Used fastpark this time and drop off is good and close to terminal. However every time I have used fastpark, my car has been left at the most furthest point it could be and actually is not the quickest and easiest parking - I think the multi-storey is the best.”
