“Fast park signing runs out where the route from arrivals reaches the multi-Storey car park. The next sign is hidden inside the lift area. Areas B and D are not clearly signed from the check in building - the B is not visible on the reverse side of the A sign. The route from arrivals could be improved by turning right/south from the arrivals point as this is more direct. Get someone to video the routes and then decide where signs would be most helpful. It should not be a guessing game to find your car!”
“Great service apart from saying I had to pay £6 to get out the car park. Pressed the buzzer and with no please or thank you the chap on the other end opened the barrier.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Super easy to book and great to have the fast pass. Only issue is finding the entrance which took me a while as the satnav just takes you to the general location and also hard to see sign for fast track”
Thank you for your review.
I can confirm there are directions to the car park on the booking confirmation you receive once you have made your car parking booking.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Booking and parking is straightforward. However if you need to make an enquiry about the booking the only option is to email. The lack of ability to speak to someone on the phone is absolutely unworkable when email response times are noted as 8 working days. Parking isn’t cheap so not having proper customer service is unacceptable.”
“Got charged an extra £15 when I went to park my car - also when I came out from late night flight - freezing cold and my car was parked at end of bay !! Couldn’t open the doors to get the suitcase in !! Not sure it was cheaper or easier than a taxi ? Will reconsider for next time - solo travel thought it would be safer”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“The ease of parking was great but on exiting the automatic gate asked me for almost £800. I had to call for help over the tannoy system. The person who answered sorted out the problem quickly enough but this has happened a few times before.”
“Parking spaces are far too tight, cars are so much bigger than they were when these lines were drawn.
Found a space eventually. Barrier did not raise with number plate recognition. Number plate was not printed on the ticket.
On return put ticket in to exit car park tried to charge £245. Nearly had a heart attack.
Pressed buzzer for help and they quickly sorted it out. Hence the 3!!!”
“Getting there was no problem. When I left inserted card for a prepaid booking and was being asked for £130. The intercom button was not working properly and took several goes to raise somebody. Fortunately no queue behind me. Eventually was let out after looking up booking details.”
Thank you for your review. We're glad to hear that getting to the airport was smooth, but we apologize for the inconvenience you faced with the card machine and the intercom. We appreciate your patience in resolving the issue.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Valet parking was a good experience though pricey. Disappointing that no trolleys were anywhere nearby and when you find them you have to pay, just another cost however small.”
Thank you for your review, Neil. We're pleased to hear that you had a good experience with our valet parking. It's important for us to know areas where we can improve, and your comments will certainly be taken into consideration.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Something doesnt seem to work on the signage recognition system or some such system. Last 2 times I used it on exit I had to call the intercom system as they wanted payment of £300 and £515 each time! Luckily the intercom person let us out without the payment...”
Thank you for your review. We're sorry to hear about the issues you encountered with the signage recognition system during your exit. That's certainly not the experience we aim to provide. Your comments are valuable to us as we work on improving our services.
Kind regards,
Customer Support Team
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Good sized airport but not at all keen on the 'herding' process to get a crown to the security area then have them fight their way into a line often creating discontent between passengers (no controlled queueing. Also, very disappointed at the raucous, brusque commands from the passport marshal (female, afro-carribean) - her appaling attitude was commented on by several passengers.
On the up-side, less of a swirling mass than other comprably sized airports and a good selection of destinations.”
“I would have given a 5 star, but the signage in the car park is not clear, if you are looking for lane B, you can't see the signs when you leave the key collection area and when you you finally find a memeber of staff, they treat you as if your daft.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Driving in to airport a large sign saying coaches is very misleading we then went one way in to drop off by mistake and it cost us £5 to get back out go round to go to multi storey”
“URM4VKFJ9 my reference
I was charged 6 GBP to leave the parking. My flight was on time and I was out asap.
Can someone explain why?
This is the first time it has happened to me.”
