“Finding the car park was reasonably easy but would have been easier if a downloadable image was on the website, rather than the "interactive" map, which is of little use when driving there - and no use to anyone without a smartphone. I'm also disappointed that there is still no Shuttle Bus to the Terminal. WHY?? "Normal" buses are running and the car park is really busy so there is no justification for making customers walk 10 minutes in the rain.
On our return, we knew exactly where in the car park we had left the car, but the almost complete lack of signage meant we ended up at the car rental area. And at 2am, no-one around to tell us where to go. Then getting the Exit was a challenge! And finally, it was fortunate that we live in Edinburgh as the tiniest "Exit all routes" sign could easily be missed by strangers. So, no problem with the parking itself but "could do better" with signage!”
“Booked the long term car park. Felt it was poorly signposted at the Hilton roundabout...luckily I knew where it was. We knew you had stopped the shuttle busses...though don’t know the reason why? Cost saving I guess, using Covid as the reason. We parked towards the runway near the mid term parking, but could not see any signage stating where the walkway was to the airport. Luckily we saw someone else walking, so followed them, ending up between the red and white markers. On return, we found again a lack of signage for returning to the parking...perhaps confusing the signage BUSSES and PARKING info high up as where busses park, not where the car parks are. Good value. Hence 2 stars”
“Booked long stay car park well in advance, good price. Without the shuttle bus it is a long walk to the terminal but beyond rows A and B there is no properly defined walkway. Real risk of damaging other parked cars as we had to squeeze by. Surface poor for wheeled luggage ok if you can find a trolley but this won't work to get by parked cars. On exit charge of £176 came up. Resolved quickly, but could have done without that hassle”
“Flight was delayed but could not retrieve my key as they wanted me to pay an extra £25 then could still not get my key as the person on intercom was terrible it was only when I had to find some one they resolved tried to call them to advise but could not get through on the phone to advise about the delay”
“The entrance to the car park was very poorly signposted. I saw signs for several long-stay car parks that were not the Edinburgh Airport one, and when I actually got close to the terminal, I didn't see a sign for it at the roundabout I should have turned off at, and only saw it when I was doubling back on the same roundabout from the opposite direction.
Also, the lack of shuttle service to the terminal was a pain since the paving was poor making it difficult to navigate with our suitcases, and the footpath to the terminal was not very well signposted.”
Hi Angus,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Please note for future reference, all directions for your chosen car park are detailed on your booking confirmation.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Parking site fine and were happy with pre booking process
However when we were leaving after our return flight on putting our ticket in the machine we were told we had to pay £333! We did get through to someone by pressing the call button who eventually found our reservation and let us go without further charge. We were told our number plate had not been recognised on admission despite the fact it was printed on our ticket! We think the same thing had happened to the car in front of us.”
Hi Susan,
Thank you for taking the time to leave a review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“our booking reference was CEXU9LJZW was previously paid and was £39.99. However when we went to leave our car wasn't recognised and we had to pay £176.00. Is there any way we can have this credited.”
Dear June,
Thank you for taking the time to leave a review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“On this occasion, the number plate recognition system didn't work on entry which caused issues with my prebooked parking at exit.
Despite my email to warn of the issue in anticipation of it being resolved, I was delayed at the barrier whilst the operator went through my number plate, booking number and name before my booking was finally recognised and I was able to proceed.
It was resolved eventually but shouldn't have happened.”
Good Morning,
Thank you for taking the time to leave a review.
I am glad our car parking team managed to help you on the day.
Kind regards,
Customer Support Team
Dear Rory,
Thank you for taking the time to write a review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
“Drop of was fine, no issues
Arriving back we collected the keys and it had printed zone E, we walked round and round trying to find zone E, turns out the car was in Zone A, it was 2 in the morning the last thing we wanted was to be trying to find our car, we then went the leave and we had to pay another £4 at the Barrier! Wouldn’t use the fast park again”
“Got the barrier to exit and the machine indicated that there was an outstanding amount of £155 due, despite us having booked and paid £79.99 to park for the 3 days. Contacted the office and it was sorted, but can imagine how difficult that would have been had we been tourists. Not overly impressed and what’s happened to all the disabled spaces?”
“I arrived at the car park around 10 p.m., 5 hours later than expected due to flight delays resulting in a missed connection at Schipol. So I was aware that there might be extra to pay on my 6-day booking. But when I inserted my ticket at the exit gate it read only "£235 to pay - no exit". I parked near the exit gates and set off in search of information. There was no signage indicating where to go, and no people around. (I am an able-bodied male, but this sort of set-up is far from ideal, eg for women travelling alone.) I found the Car Park info centre, where the helpful attendant told me that I should have collected an exit ticket at the gate. This information is completely contrary to that given on the email confirming my booking, which says: "Choose from one of our two entrances, take a ticket and park straight up. Remember you’ll need to re-insert your ticket to exit the barrier – so keep it safe for exit." The attendant ratified my ticket and I left without further problems. But I regard the lack of signage, and especially the false information in the email, as completely unacceptable.”
“Parking was no problem but when we arrived back and tried to exit the car park it came up I had to pay an extra £15 I contacted assistance and was let through. But some people may have just payed.you can do without that when you just come off a flight.”
“On return from my holiday I proceeded to my car and went to leave the car park that I had pre paid for. When I inserted my ticket it kept saying I was due £144 even although I had pre paid the £31.99 prior to my trip. After being stuck at the barrier for 10 minutes and nobody answering the call button it was very annoying especially with cars stuck behind me. Eventually someone answered and said that my booking had obviously not been linked to the system, obviously a problem at your end. After what seemed like forever the barrier was lifted and I managed to leave. Not a great service at all. Since I work in travel and recommend holidays to my customers this is especially concerning when trying to promote Edinburgh Airport.”
Hi Gregor,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The arrival procedures a seamless and easy to follow. My issue is every time I return to pick my car up even though I build extra time from my ETA of the landing to the time I pick up my car the system always tries to charge me extra. This time it was only £4 but on other occasions it has been £16+ Maybe if it didn’t take 50 mins to get my luggage delivered at 12.30 in the morning when there is no other flights landing I may have made it in time. My flight being delayed is out of my control but it is infuriating when I can’t get out of the car park because the system wants more money from me”
Hi Martin,
Thank you for taking the time to leave a review.
All of our bookings come with an additional 2-hour grace period to allow flexibility with arrival and exit times. If you exit out with the grace period, you will be subject to our roll-up rates as the time you have occupied was not pre-booked.
Kind regards,
Customer Support Team
“Mid stay parking is a rip off, there is no separation from long stay and anyone can park at the corner of the parking near terminal not just people who have paid for mid stay. I had to park so far away I was in long stay so a waste of money”
Hi Mark,
I can confirm that our Mid-stay and Long Stay car parks are separated by a fence. There is an access route for pedestrians however, you cannot access mid-stay from long stay once you have already entered, and vice-versa.
Thanks,
Customer Support Team
“Poor conditions due to there being NO PROVISION of Busses to get people AND THEIR HEAVY LUGGAGE to and from the terminal. In wet weather conditions it’s horrendous. All this against a backdrop of higher parking charges.
Overall Parker’s general thoughts - ‘Dreadful’ to Scandalous’”
Hi Philip,
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 6–8-minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Thanks,
Customer Support Team
Hi John,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Thanks,
Customer Support Team
